Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Good service”

Helpful Report

Posted 8 months ago

Dear Parth, Thank you for your positive feedback! We’re delighted to know that you had a good experience with our service. Making your journey enjoyable is our top priority and your satisfaction means the world to us. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Prompt service. Very friendly and pleasant driver full of knowledge and understanding of the city”

Helpful Report

Posted 8 months ago

Dear Kerrell, Thank you so much for your kind words! We’re delighted to hear that you experienced prompt service along with a friendly and knowledgeable chauffeur. It’s our aim to make every journey memorable and we’re thrilled that our team contributed positively to your experience. We look forward to welcoming you on your next ride! Warm regards, Jacob

Posted 7 months ago

“exelent service”

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Posted 8 months ago

Dear Achmad, Thank you for your wonderful review! We’re thrilled to hear that you found our service to be excellent. Providing top tier service is our passion and it’s fantastic to know that we met your expectations. We can’t wait to see you again for your next journey! Warm regards, Jacob

Posted 7 months ago

“Limo driver left before picking up my wife Told them to arrive at 14:05 Arrived at 13:35 Timed out at 14:35 Yet I asked for 14:05 Called me to tell me they could not contact my wife yet my wife and the driver will txt’d. Clearly lied to us. Wife was out of immigration and at the curb by 14:50 Had to arrange another car Charged me for the first car that left and the second car!!! This is unacceptable”

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Posted 8 months ago

Dear Glen, Thank you for taking the time to share your concerns. I sincerely apologize for the confusion and frustration you experienced regarding your wife’s pickup. We aim to provide a seamless service and it is clear we fell short in this instance. We understand how important timely communication is, especially when coordinating travel plans. Your feedback is invaluable and we will be sure to investigate as to what went wrong Please reach out to us at guestrelations@blacklane.com so we can assist you further and address any of your concerns. Thank you again for your comments and we hope to have the chance to restore your confidence in our service. Warm regards, Jacob

Posted 7 months ago

“Fantastic service, driver was very courteous and professional. Would highly recommend them and I will personally be using them again!”

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Posted 8 months ago

Dear Dale, Thank you for your amazing feedback and recommendation. This means the world to us, as we want every Blacklane experience to be of the utmost quality. Our chauffeurs eagerly await your next trip! Warm regards, Chloe

Posted 8 months ago

“Excellent service on this ride as well as each of the previous while on our recent trip”

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Posted 8 months ago

Dear Richard, Thank you so much for letting us know you have received top-notch service on this ride, as well as on your previous journeys with us. Consistency is essential in delivering a reliable, luxurious service. Thanks for choosing Blacklane - we'd love to have you riding again soon. Warm regards, Chloe

Posted 8 months ago

“Excellent service, as always. A pleasure to work with Blacklane.”

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Posted 8 months ago

Dear Norma, Thank you for your fantastic review! Delivering consistently brilliant service is what we do. It’s always a pleasure to work with wonderful customers like you. We can't wait for your next booking. Warm regards, Chloe

Posted 8 months ago

“Good service. Polite drivers.”

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Posted 8 months ago

Dear Rita, Thank you for your kind review! We’re delighted that our chauffeurs delivered a considerate, high-quality service for you. Our team always strives to provide a pleasant experience for all our valued guests. We look forward to your next journey with us! Warm regards, Chloe

Posted 8 months ago

“Just Excellent service, reliable, friendly and efficient”

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Posted 8 months ago

Dear Sabah, Thank you so much for your wonderful review! We’re delighted to hear that you found our service excellent, reliable, and friendly. Efficiency is at the heart of what we do, and it’s rewarding to know that we met your expectations. We can't wait to welcome you back soon! Warm regards, Lucia

Posted 8 months ago

“Excellent service as always. I was very happy with all aspects of the process from booking to the transfer itself. Blacklane has always been superb each and every time I've used their services.”

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Posted 8 months ago

Dear Stephen, Thank you so much for your outstanding review! We’re thrilled to hear that our service consistently exceeds your expectations from booking to transfer. It’s our commitment to provide superb experiences every time, and your feedback truly motivates us. We look forward to serving you again soon! Best regards, Lucia

Posted 8 months ago

“Alles war super”

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Posted 8 months ago

Dear Marion, Thank you for taking the time to share your feedback with us! We are delighted to have met your expectations. We look forward to welcoming you again in the future. Best regards, Lucia

Posted 8 months ago

“The driver I had from SFO, Radhiman was great!”

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Posted 8 months ago

Dear Chris, Thank you for your kind words! We’re thrilled to hear that Radhiman made your ride a great experience. Our drivers are committed to providing exceptional service, and it’s wonderful to know that this was evident during your journey. We appreciate your feedback and look forward to serving you again soon! Warm regards, Lucia

Posted 8 months ago

“Always a pleasure ! Very professional and courteous.”

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Posted 8 months ago

Dear Guest, Thank you for sharing your wonderful feedback! We’re thrilled to know that our service met your expectations in professionalism and courtesy. Creating a pleasant experience for our guests is always our priority, and your kind words mean a great deal to us. Warm regards, Lucia

Posted 8 months ago

“Great service. On time, wonderful driver and car. We will be using your services again. Thank you!”

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Posted 8 months ago

Dear Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed our service, and we're especially happy that our driver and vehicle met your expectations. Being on time is a key part of our commitment to providing an exceptional experience. We can't wait to serve you again in the future! Warm regards, Lucia

Posted 8 months ago

“Great service always on time with friendly drivers and you are updated on your trip regularly”

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Posted 8 months ago

Dear Derek, hank you for taking the time to share your experience with us! We’re thrilled to hear that you consistently enjoy our timely services and friendly drivers. Keeping our guests updated is vital to ensuring that we provide the professional experience and peace of mind we always aim for, and we’re glad you appreciated it. We look forward to serving you again soon! Warm regards, Lucia

Posted 8 months ago

“Enjoyable, hassle free airport transfer with an excellent driver, timely arrival, clean vehicle & overall very relaxing ride.”

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Posted 8 months ago

Dear Karen, Thank you for your lovely review! We're happy to hear that you enjoyed a hassle-free transfer with an excellent driver. Providing timely and comfortable service is our priority, and it’s wonderful to know we could make your ride relaxing. We can’t wait to welcome you aboard again soon! Warm regards, Lucia

Posted 8 months ago

Author didn't leave any comments.

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Posted 8 months ago

Dear Guest, Thank you for your 5* review! We’re thrilled to know that you found our service excellent. If there's anything we can do to make your experience even more special, let us know. Warm regards, Chloe

Posted 8 months ago

“Very professional. Clean. Comfortable ride”

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Posted 8 months ago

Dear Paty, Thank you for your kind words! We’re delighted to hear that you found your ride professional, clean, and pleasant. Providing a comfortable experience that gives our guests peace of mind is our top priority, and we’re glad we could meet your expectations. We look forward to welcoming you again soon! Best regards, Lucia

Posted 8 months ago

“All good we had no problems at all. Very pleased”

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Posted 8 months ago

Dear Kevin, Thank you for your fantastic review! We’re thrilled to know that everything went smoothly and that you were pleased with your experience. It’s always our goal to provide reliable service, and it’s great to hear that we met your expectations. We look forward to serving you again soon! Kind regards, Lucia

Posted 8 months ago

“Driver very helpful especially with luggage collection”

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Posted 8 months ago

Dear Robert, We’re glad to hear that our driver was helpful, especially with luggage collection. Our team strives to provide seamless support to our guests, and it’s wonderful to know that we hit the mark during your experience. We look forward to serving you again in the future! Warm regards, Lucia

Posted 8 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews