Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“I have used Blacklane a few times now and have been very happy with the quality of the service and the professionalism of the drivers. The most recent experiences in Paris and Krakow were of the same high standard.”

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Posted 7 months ago

Dear David, Thank you so much for your fantastic review! We are thrilled to hear that you have consistently experienced our high standards of service and professionalism. It’s wonderful to know that our team has made your journeys in Paris and Krakow enjoyable! We look forward to welcoming you back on your next trip! Warm regards, Jacob

Posted 6 months ago

“Excellent service and driver”

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Posted 7 months ago

Dear Valued guest, Thank you for your excellent review! We're thrilled to hear that you had a great experience with our service and chauffeur. Your satisfaction means the world to us and we can't wait to welcome you back for your next journey! Warm regards, Jacob

Posted 6 months ago

“First time using Blacklane to and from airports. Excellent service, drivers were friendly, on time and professional. Cars were immaculate and I would definitely use again and recommend to others. Thank you Shona and Liam Bennett (NZ)”

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Posted 7 months ago

Dear Shona, Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our service. It's wonderful to know our chauffeurs made a positive impression and we take pride in keeping our cars immaculate. We truly appreciate your recommendation and look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Great service, great driver. At the end of a 24 hour flight, it was lovely to have someone waiting for us to take us to our motel.”

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Posted 7 months ago

Dear Patricia, Thank you so much for your fantastic review! We're thrilled to hear that our chauffeur was able to provide such a welcoming experience after your long journey. Your comfort is our top priority and we can’t wait to assist you again in the future. Warm regards, Jacob

Posted 6 months ago

“your app is useless when journeys booked by Regent. To download the app you have to set up an account. You then have two accounts!! Contacted Blacklane but they were unable to resolve the issue. The journeys were excellent as were the drivers 5*”

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Posted 7 months ago

Dear William, Thank you for taking the time to share your thoughts with us. We are thrilled to hear that you enjoyed the journeys and had excellent experiences with our chauffeurs! However, we're sorry to learn about the issues you faced with account setup when booking through Regent. Please note that in order to book your Blacklane services it is necessary to have an account which help you navigate and schedule your transfers hassle free. We appreciate your feedback and we hope to see you on board of our vehicles again in the near future. Warm regards, Jacob

Posted 6 months ago

“very effecient and friendly”

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Posted 7 months ago

Dear Shelby, Thank you for your wonderful feedback! We’re so pleased to hear that you found our service both efficient and friendly. Your satisfaction is our top priority and we’re glad to have met your expectations. We look forward to providing you with exceptional service again in the future! Warm regards, Jacob

Posted 6 months ago

“Way too expensive. It should jot cost $160 to go 20 miles of back roads.”

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Posted 7 months ago

Dear David, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that you found our pricing to be higher than expected. We understand that cost is an important factor when choosing a transportation service. Our pricing reflects the quality of service, safety, and convenience we strive to provide. We consider ourselves a luxury service provider, and we aim to deliver only the best for our guests. We truly appreciate your input and hope to be able to prove we are value for money for you. Warm regards, Chloe

Posted 7 months ago

“Excellent Service”

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Posted 7 months ago

Dear Sidney, Thank you so much for your excellent review! We’re thrilled to hear that you enjoyed our service and had a positive experience with us. Your feedback means a great deal to our team and we can’t wait to welcome you back for another outstanding journey! Warm regards, Jacob

Posted 6 months ago

“Very efficient. Great communication. Nice cars.”

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Posted 7 months ago

Dear Patrick, Thank you for your amazing review! We’re thrilled to hear that you found our service efficient, enjoyed great communication and were pleased with the cars. Your feedback means a lot to us and we can’t wait to provide you with another exceptional experience in the future! Kind regards, Jacob

Posted 6 months ago

“You cancelled my reservation while I was flying. Not good”

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Posted 7 months ago

Dear Sean, I’m truly sorry to hear about your booking being cancelled during your flight. It’s completely understandable how frustrating this situation must have been for you, and I appreciate you bringing it to our attention. Ensuring a smooth experience for you is our top priority, and we regret that we didn’t meet that standard for your booking. We’re committed to investigating this issue thoroughly to prevent it from happening in the future. If you would like to discuss this further, please don’t hesitate to reach out to us at guestrelations@blacklane.com. We value your feedback and hope to have the opportunity to serve you better in the future. Warm regards, Chloe

Posted 7 months ago

“very pleased with the. service we received. Drivers were on time and very helpful. would definitely use your service again.”

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Posted 7 months ago

Dear Valued Guest, Thank you so much for your glowing review! We're thrilled to hear that you were pleased with our service and that our chauffeurs provided timely and helpful assistance. We would be more than happy to welcome you back for your next ride! Warm regards, Jacob

Posted 6 months ago

“Easy to find in terminal, helpful with bags and the car was very comfortable for our journey south of Auckland.”

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Posted 7 months ago

Dear Karin, Thank you for your wonderful review! We're delighted to know that you found us easy to locate at the terminal and that our team was able to assist you with your bags. It's fantastic to hear that you enjoyed a comfortable journey south of Auckland. We truly appreciate your feedback and look forward to providing you with excellent service again in the future! Warm regards, Jacob

Posted 6 months ago

“The driver was very professional and the car was comfortable and clean.The ride was smooth.”

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Posted 7 months ago

Dear Shaun, Thank you for your amazing review! We're thrilled to hear that you found our chauffeur professional and that your ride was comfortable and smooth. Your satisfaction means a lot to us! We look forward to providing you with another great experience soon! Warm regards, Jacob

Posted 6 months ago

“Great experience. Everything worked as planned. Comfortable car, nice driver.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic review. We're so glad to hear that everything went smoothly during your ride and that you felt comfortable with your car and chauffeur. We truly appreciate your feedback and look forward to providing you with another great experience in the future! Warm regards, Chloe

Posted 6 months ago

“The driver was very nice and helpful. Van was clean and easy to use. They made every effort to let us know where they were and they had arrived at the pick up point. Of course they used their European phone which I didn't think to sign up the European service before leaving the states.”

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Posted 7 months ago

Dear Lonna, Thank you so much for your wonderful review! We’re delighted to hear that our chauffeur provided you with excellent service and that you enjoyed a clean and comfortable van. We appreciate your understanding regarding the communication and hope to make your future travels even smoother. We look forward to welcoming you again soon! Warm regards, Chloe

Posted 6 months ago

“I have always been impressed with your impeccable service!”

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Posted 7 months ago

Dear John, Thank you for your incredible review! We're so glad to hear that our service has consistently impressed you. Ensuring a flawless experience for our guests is what we strive for every day. We can't wait to welcome you aboard again soon! Warm regards, Chloe

Posted 6 months ago

“I expected better. I was flying into an airport and my fight came in early. The original drive that I was messaging supposedly dropped me…. And had to wait for my new ride. Why did I have to call the original driver to find out I was “dropped”…. ? It honestly just felt like an Uber… but more money.”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your experience with us. I apologise for the inconvenience you encountered upon your arrival. It's concerning to hear our communication wasn't clear, and I understand how this could lead to frustration. We aim to provide a seamless service, and I regret that we fell short in this instance. If you feel able to give us another chance to deliver the premium service you deserve, please email us your booking number to guestrelations@blacklane.com. We'd be glad to help make this right. Kind regards, Chloe

Posted 6 months ago

“all went perfectly well, from reservation, confirmation and communication with the driver, and of course the ride itself”

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Posted 7 months ago

Dear Valued Guest, Thank you so much for your wonderful feedback! It's great to know we delivered a seamless experience from start to finish. Strong communication and smooth experiences are our top priorities here at Blacklane. We would love to have you on board again soon! Warm regards, Chloe

Posted 6 months ago

“Courteous and respectful drivers with very neat vehicles.”

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Posted 7 months ago

Dear Mofoluwasho, Thank you for your brilliant review. We're thrilled to hear that you found our drivers courteous and respectful, and that our vehicles met your high expectations. Providing a professional and pleasant experience is at the heart of what we do. We look forward to serving you again soon! Warm regards, Chloe

Posted 6 months ago

“Thanks for the amazing service today on the phone.”

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Posted 7 months ago

Dear Franziska, Thank you for your fantastic review! Providing exceptional support to our guests is something you can count on us for. Whether by phone, email or online chat, we are always glad to provide prompt and emapthetic assistance. Wishing you a pleasant next Blacklane ride! Warm regards, Chloe

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews