Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,632 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Driver was very punctual and professional. Very clean vesicle and a great way to start a vacation!”

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Posted 5 months ago

Dear Ona, Thank you for sharing your experience and for choosing Blacklane. We’re thrilled to hear the chauffeur was punctual and that the vehicle contributed to a great start to your vacation. We hope to welcome you back again in the future. Kind regards, Jacob

Posted 4 months ago

“The driver was very conciencious and patient with us in the Gothic Quarter and with all the traffic. Nothing but great praise for him and Blacklane!”

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Posted 5 months ago

Dear Gail, Thank you for sharing your wonderful feedback. We’re thrilled to hear the chauffeur was conscientious and patient with you in the Gothic Quarter despite the traffic. We hope to welcome you back again in the future. Kind regards, Jacob

Posted 4 months ago

“Driver obviously didn't want to work that night. Was a bit aggressive in his driving and not very friendly.”

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Posted 5 months ago

Dear Reviewer, Thank you for letting us know. We’re sorry to hear the chauffeur's behavior affected your night and that the ride wasn’t as friendly as expected. This isn’t the standard we aim for. We’d like to investigate this further. Please contact our team at guestrelations@blacklane.com with your booking number so we can review the trip details and address the issue promptly. Kind regards, Jacob

Posted 4 months ago

“We were thrilled with the service we received. The designated driver, Muthana, has gone above and beyond. Because of this, we will continue to recommend Blacklane to our colleagues.”

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Posted 5 months ago

Dear Cassia, Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that Muthana went above and beyond and helped make your experience exceptional. Your recommendation means a lot to us. We hope to welcome you back again in the future. Kind regards, Jacob

Posted 4 months ago

“The driver was on time very professional and we had an enjoyable drive.”

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Posted 5 months ago

Dear Raluca, Thank you for sharing your experience. We’re delighted to hear the chauffeur arrived on time and that you enjoyed the drive. We hope to welcome you back again in the future. Kind regards, Jacob

Posted 4 months ago

“Very reliable”

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Posted 5 months ago

Dear Valued Guest, Thank you for your kind feedback. We’re glad to hear you found our service reliable and appreciate you taking the time to share your experience. We look forward to welcoming you again on your future trips. Kind regards, Jacob

Posted 4 months ago

“Traveling with Blacklane, whether early morning or midday, has always been pleasant and stress-free”

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Posted 5 months ago

Dear Mitchell-James, Thank you for your fantastic review. We’re thrilled to hear that Blacklane has made your travels pleasant and stress-free. We appreciate your kind words and are glad to be part of smooth, reliable experiences on the go. We look forward to welcoming you again on your next ride. Warm regards, Jacob

Posted 4 months ago

“Great service!”

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Posted 5 months ago

Dear Stan, Thank you for sharing your kind words. We’re thrilled to hear you had a great experience with Blacklane. We look forward to welcoming you again on your next ride. Warm regards, Jacob

Posted 4 months ago

“Service good and the car and driver were great however the price was ridiculous compared to using Uber or taxis in Qatar. The driver probably only received a fraction of the fare.”

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Posted 5 months ago

Dear Bobby, Thank you for your feedback. We’re glad you enjoyed the ride and your chauffeur’s service, though we understand your concern about pricing. Your comments are valuable and will be passed along to the relevant team for review. We hope to have the chance to welcome you again in the future. Kind regards, Veronica

Posted 4 months ago

“Driver was on-time and excellent. Peugeot vehicle rear seats had mediocre legroom and rough ride quality.”

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Posted 5 months ago

Dear Jeff, Thank you for your thoughtful rating. We’re glad the chauffeur was on time and excellent. We appreciate your feedback about the rear seat legroom and ride quality and will pass this to the team for review. We hope to welcome you back for an even better experience on your next booking. Kind regards, Jacob

Posted 4 months ago

“Nice cars and very professional drivers. Also, very punctual arrivals. Thank you for your service.”

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Posted 5 months ago

Dear Arie, Thank you for sharing your experience and for choosing Blacklane. We’re delighted to hear you enjoyed our vehicles and professional chauffeurs. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“The service was excellent and both drivers were very friendly”

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Posted 5 months ago

Dear Harishkrishna, Thank you for sharing your wonderful feedback. We’re thrilled to hear the service and chauffurs left a positive impression. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Driver was on time. Great communication. Car was exceptionally clean. Easy ride into the city.”

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Posted 5 months ago

Dear Janice, Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear your chauffeur was punctual and the vehicle was spotless. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“A high-quality service company. Always on time (or ahead). Friendly, competent drivers. Just drive, no small talk, no music. I like that.”

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Posted 5 months ago

Dear Urs, Thank you for sharing your fantastic experience with Blacklane. We’re thrilled to hear our chauffeurs were punctual and professional and that you appreciated a quiet ride. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Punctual polite very friendly and helpful could not have asked for a better service thank you”

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Posted 5 months ago

Dear Paul, Thank you for sharing your positive experience and for choosing Blacklane. We’re thrilled to hear our chauffeur was punctual and helpful. We’ll be sure to pass along your kind words to the team. If there’s anything else we can do to make your next ride even better, please let us know. Kind regards, Jacob

Posted 4 months ago

“Having so much confident on your company but i lost my bag on my arrival.I given complaint also.But no response on your side.”

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Posted 5 months ago

Dear Pardhasaradhi, Thank you for sharing your feedback with us. We're truly sorry to hear about the missing bag and that you haven’t received a response yet. We'd appreciate the opportunity to look into this further - please reach out to us at guestrelations@blacklane.com so we can assist you directly and help resolve the issue. We value your trust in us and hope to make this right for you soon. Warm regards, Veronica

Posted 4 months ago

“Excellent airport transfer service! Comfortable car, professional driver - from start to finish, the service was flawless. Highly recommended !”

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Posted 5 months ago

Dear Tamara, Thank you for sharing such amazing feedback! Ensuring flawless journeys from start to finish is part of wht we do - we know how important it is for everything to go smoothly when travelling to and from the airport. We look forward to serving you again on your next trip. Kind regards, Chloe

Posted 4 months ago

“Amazing service and vehicles”

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Posted 5 months ago

Dear Maria, Thank you for your wonderful review - we’re touched that you are so impressed with our service. No matter where you are next travelling, we'd love to help you get there! Hope to see you on board. Kind regards, Chloe

Posted 4 months ago

“Communication was great. Driver was respectful and professional. Would recommend this company.”

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Posted 5 months ago

Dear Jan, Thank you for sharing your fantastic feedback and for choosing Blacklane. Courtesy and professionalism are absolutely essential in delivering a premium service. I'm happy to know we met your expectations and that you would recommend us to others. Hope to see you on board again soon! Kind regards, Chloe

Posted 4 months ago

“Excellent driver and car. Highly recommended.”

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Posted 5 months ago

Dear Valued Guest, Thank you for your fantastic feedback! We're so glad to hear you’d highly recommend Blacklane. Our immaculate cars and experienced chauffeurs are part of what makes us special. We'd love to deliver another memorable ride for you soon! Kind regards, Chloe

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,632 reviews