Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,632 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Terrific,comfortable service with professional ,knowledgable chaffeurs. Highly recommended.”

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Posted 5 months ago

Dear Alan, Thank you for your kind words. We’re delighted to hear you had a terrific and comfortable experience with our professional and knowledgeable chauffeurs. We appreciate your recommendation and look forward to welcoming you again. Kind regards, Jacob

Posted 4 months ago

“Compliments to our driver in Berlin- prompt, polite and a courteous driver. Asli was great.”

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Posted 5 months ago

Dear Ann, Thank you for sharing your experience and for choosing Blacklane. We’re thrilled to hear that your chauffeur in Berlin was prompt and courteous and that Asli made a positive impression. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Really am grateful how reliable and easy it has been to work with Blacklane!”

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Posted 5 months ago

Dear Karen, Thank you for your wonderful feedback. We’re thrilled to hear that you’ve found Blacklane reliable and easy to work with. We appreciate you taking the time to share your experience and will keep striving to provide seamless service. Kind regards, Jacob

Posted 4 months ago

“We had a wonderful experience with Blacklane. The Champ of Drivers took us to the airport and we absolutely would use them again.”

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Posted 5 months ago

Dear Timothy, Thank you for sharing your wonderful experience with Blacklane. We’re thrilled to hear that our chauffeur impressed you and that you would choose us again for your airport transfer. We look forward to welcoming you in the future. Kind regards, Jacob

Posted 4 months ago

“Excellent service and value”

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Posted 5 months ago

Dear Don, Thank you for the fantastic rating and for sharing your experience. We’re glad to hear you found the service excellent and that it offered great value. If there’s anything more we can do to enhance your next ride, please let us know. Kind regards, Jacob

Posted 4 months ago

“Used your service for pick up from the Singapore International Cruise terminal to the Marina Bay Sands Hotel. The pickup was a nightmare. First, the text message to 'communicate with our driver' showed that the driver was Offline. Took forever to connect with the driver. Then it was a continuing text back and forth to let the driver know where we were waiting for the pick and her asking for picture after picture of where we were. Then she asked if I had WhatsApp. She sent me a request asking me to send a location. Then she said I booked the 'wrong address'. Said I picked an office address and that's what took so long. Then she had us walk all our luggage out and around to the pick up location and then asked for another picture of where we were standing. When she finally arrived, I told her that the booking said to be picked up at the International Cruises terminal-the only option I was provided with in the drop down menu on the website. I would seriously think twice about ever booking through Blacklane again, which is disappointing because there were so many other great reviews and the service is available internationally.”

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Posted 5 months ago

Dear Marie, We’re very sorry to hear about the challenges you faced during your pickup in Singapore. That’s not the experience we want any of our guests to have, and we completely understand how frustrating the situation must have been. We’d appreciate the opportunity to review your booking in detail and address this properly. Please contact us at guestrelations@blacklane.com so our team can assist you directly. With sincere apologies, Veronica

Posted 5 months ago

“Greate service”

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Posted 5 months ago

Dear Claudio, Thank you for your rating and for choosing Blacklane. We’re glad to hear you had a great experience. We appreciate your feedback and will continue to work hard to ensure every ride meets your expectations. Kind regards, Jacob

Posted 4 months ago

“Great service every time I’ve used the app. The driver has always arrived at the pre-booked time and been informative, professional, and accommodating to each situation. Highly recommend - definitely my go-to app for chauffeur and transport services.”

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Posted 5 months ago

Dear Xavier, Thank you for taking the time to share your outstanding feedback. We’re thrilled to hear that our service remains consistently reliable and that our chauffeur has been professional and accommodating. We truly appreciate your recommendation and will continue to strive to exceed your expectations with every ride. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Driver was on time, kind & helpful with our luggage.”

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Posted 5 months ago

Dear Bambang, Thank you for sharing your experience and for choosing Blacklane. We’re delighted to hear that the chauffeur was on time and helpful with your luggage. We appreciate your feedback and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 4 months ago

“Driver was ontime and very courteous. An enjoyable ride.”

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Posted 5 months ago

Dear Valued Guest, Thank you for your kind rating! We’re glad the chauffeur was on time and courteous and that you had an enjoyable ride. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 4 months ago

“Driver Muhammad Sarwar was polite helpful and a careful driver”

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Posted 5 months ago

Dear David, Thank you for taking the time to share your experience. We’re delighted to hear that your chauffeur Muhammad was polite and a careful driver. We’re grateful for your support and look forward to welcoming you again. Warm regards, Jacob

Posted 4 months ago

“My flight was delayed and the driver texted me to say he would wait for me no matter when I arrived. He met me in baggage claim and was super helpful and nice and the drive to my hotel was wonderful. Kenneth”

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Posted 5 months ago

Dear Kenneth, Thank you for sharing your experience with Blacklane. We’re delighted to hear that your chauffeur waited for you, met you at baggage claim and provided a wonderful ride despite the delay. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Ali was excellent! He was patient when my client’s flight kept getting delayed. He communicated very well and my client really enjoyed her trips from and to the airport. 10/10!”

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Posted 5 months ago

Dear Kelsey, Thank you for sharing your wonderful experience. We’re thrilled to hear Ali provided patient, clear communication and that your client enjoyed her airport transfers. We look forward to welcoming you and your clients again in the future. Kind regards, Jacob

Posted 4 months ago

“Our driver waited for us while we searched for a place to find our lost luggage. He then waited longer while we got lost in the airport. No hurrying us at all.”

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Posted 5 months ago

Dear Dawna, Thank you for sharing your experience. We’re glad to hear your chauffeur was patient while you sorted things out with the luggage. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Fantastic driver very courteous, we'll definitely use again”

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Posted 5 months ago

Dear Michal, Thank you for sharing your experience and for choosing Blacklane. We’re thrilled to hear your chauffeur was fantastic and courteous. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Excellent service”

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Posted 5 months ago

Dear Frances, Thank you for your lovely feedback and for choosing Blacklane. We’re delighted to hear that you experienced excellent service. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

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Posted 5 months ago

Dear Linda, Thank you for sharing your experience and for choosing Blacklane. We’re delighted to hear you had a positive overall experience with us. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“I have used blacklane all over the world. The drivers are totally dependable, courteous, and proffesional. This latest driver went above and beyond.”

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Posted 5 months ago

Dear Barbara, Thank you for choosing Blacklane and for sharing such a wonderful endorsement. We’re thrilled to hear that our chauffeurs are courteous and professional and that your latest chauffeur went above and beyond. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

“Very professional and on time”

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Posted 5 months ago

Dear Gary, Thank you for sharing your experience and for choosing Blacklane. We’re delighted to hear that you found our service very professional and on time. We truly appreciate your feedback and will continue to uphold these standards for every ride. Kind regards, Jacob

Posted 4 months ago

“We booked transportation from the Hampton Inn and Suites Miami Brickell for six people to the Port of Miami. Prior to our trip, customer service was very helpful and professional in resolving a conflict to my satisfaction. Our driver arrived as planned and was friendly and professional. Our trip went very smoothly. I can definitely recommend this company. We will use their service again in the future.”

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Posted 5 months ago

Dear Kay, Thank you for sharing your experience and for choosing Blacklane. We’re thrilled to hear that our team resolved the issue to your satisfaction and that your chauffeur arrived as planned and contributed to a smooth trip. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,632 reviews