Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,632 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Nice trip”

Helpful Report

Posted 5 months ago

Dear Ambika, Thank you for sharing your feedback. We’re glad to hear you had a pleasant trip and appreciate you choosing Blacklane for your journey. We hope to welcome you again soon for another smooth and comfortable ride. Kind regards, Veronica

Posted 4 months ago

“I can always rely on your service. Customer service is excellent, the drivers are awesome and the vehicles are always special. Thanks.”

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Posted 5 months ago

Dear Laura, Thank you for such a lovely message. We’re delighted to know you can always count on Blacklane and appreciate our customer care, chauffeurs, and vehicles. Your trust and kind words truly mean a great deal to us. We look forward to making your next journey just as wonderful. With warm regards, Veronica

Posted 4 months ago

“Everything was perfect: booking, pick-up, ride and delivery at the destination.”

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Posted 5 months ago

Dear Christoph, Thank you for your wonderful note. We’re thrilled to hear that every step of your journey - from booking to drop-off - was perfect. Creating a seamless experience for our guests is always our goal. We look forward to welcoming you again on future trips. Warm wishes, Veronica

Posted 4 months ago

“My only reason for 4 stars on this occasion was the time taken on chat to amend my booking , I should have been able to amend on the app - I was changing the time from 2130 to 2200. The other issue was that my card was then charged despite me having a promotion and the funds were not released until a week later - my account had a bank card not a credit card and as that did not happen when I first booked made no sense whty it was done for a time change. Driver was exceptional - polite friendly and a true credit to Blacklane”

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Posted 5 months ago

Dear Vikki, Thank you for sharing your experience and for the kind words about your chauffeur. We’re glad to hear he was exceptional. We’re sorry for the delays with amending your booking via chat and for the card issue and delayed funds. We’d love to welcome you back for an improved experience. Kind regards, Jacob

Posted 4 months ago

“All worked as agreed.”

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Posted 5 months ago

Dear Robert, Thank you for sharing your feedback. We’re pleased to hear everything went just as planned - delivering exactly what’s promised is something we take great care in achieving. We look forward to providing you with another seamless experience soon. Best regards, Veronica

Posted 4 months ago

“Great drivers who are punctual.”

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Posted 5 months ago

Dear Valued Guest, Thank you for your kind words. We’re delighted to know you appreciated our chauffeurs’ professionalism and punctuality - it’s always our aim to make every ride smooth and dependable. We look forward to seeing you again on your next trip. Warm regards, Veronica

Posted 4 months ago

“They were prompt each time”

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Posted 5 months ago

Dear Cathleen T, Thank you for taking the time to share your experience. We’re glad to hear our chauffeurs’ punctuality stood out during your rides - reliability is something we take great pride in. We hope to have the pleasure of welcoming you again soon. Kind regards, Veronica

Posted 4 months ago

“Smooth ride.”

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Posted 5 months ago

Dear Aneel L, Thank you for sharing your feedback. We’re pleased to hear your ride was smooth and enjoyable - that’s exactly what we hope every guest experiences. We look forward to accompanying you on your next journey. Best regards, Veronica

Posted 4 months ago

“So convenient to have a driver pick you up and avoid the crowds and hassle of taxis.”

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Posted 5 months ago

Dear Shelley, Thank you for sharing your thoughts with us. We’re so happy to hear that having a chauffeur made your journey more comfortable and stress-free. Avoiding crowds and travel hassles is exactly what we strive to provide for our guests. We look forward to making your next ride just as smooth and convenient. Kind regards, Veronica

Posted 4 months ago

“Very efficient and friendly! Made my transport so easy after a very long flight and I was extremely exhausted.”

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Posted 5 months ago

Dear Jenny, Thank you so much for sharing your experience. We are so touched we could help make a long journey easier when you were exhausted. Your kind words mean a lot to us. We would be honoured to have you on board again for your next trip! Kind regards, Chloe

Posted 4 months ago

“Easy trip from Hobby to Galveston Island.”

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Posted 5 months ago

Dear Gary, Thank you for sharing your 5-star experience. We’re delighted to hear your trip to Galveston Island went seamlessly! We'd love to assist you again on your next journey. Kind regards, Chloe

Posted 4 months ago

“Excellent service. Very satisfied. Thank you”

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Posted 5 months ago

Dear Atef, Thank you so much for your kind words. We’re delighted to hear you were pleased with our service. It’s wonderful to know our team met your expectations. We appreciate your feedback and hope to welcome you back for another excellent ride soon. Kind regards, Chloe

Posted 4 months ago

“Mr. Imran Yasoob your chauffeur was amazing. He diligently waited to receive us and our guests and arrived ahead of time. Loaded the car with our luggage and helped us unload. He truly is an asset to your team and we hope you relay this to as heart felt thank you from us and acknowledge him for representing your company with such high standards! Thank you Imran!”

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Posted 5 months ago

Dear Abdulhannan, Thank you for sharing such incredible feedback about your chauffeur, Imran! We’re thrilled to hear that he provided such attentive and timely service, and that he went above and beyond to assist you. Chauffeurs like Imran are so important in delivering our premium service. We look forward to creating another memorable journey for you in future. Warm regards, Chloe

Posted 4 months ago

“The driver arrived well ahead of time and was very helpful. The ride was very comfortable and smooth making a great start for our trip.”

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Posted 5 months ago

Dear Lily, Thank you so much for sharing your wonderful feedback. I'm so pleased your ride with our helpful chauffeur ensured a comfortable, smooth start to your trip! We appreciate you choosing Blacklane and look forward to serving you again on future journeys. Kind regards, Chloe

Posted 4 months ago

“Very good cars, punctual and nice drivers who drive well.”

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Posted 5 months ago

Dear Lars, Thank you for sharing your excellent feedback! It's great to know you found our chauffeurs courteous, punctual and skilled. With Blacklane, you can have peace of mind your safety and comfort will be prioritised. Thanks for choosing us - we hope to have you on board again soon! Kind regards, Chloe

Posted 4 months ago

“Our driver arrived exactly on time. The app was clear on providing accurate tracking of the vehicle prior to arrival. Our driver greeted us cordially, opened our doors to a very comfortably appointed vehicle, loaded our suitcases and we arrived on time having had a pleasant ride, good conversation. Best way to get to and from a busy airport. Excellent experience.”

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Posted 5 months ago

Dear Kenneth, Thank you for your wonderful review! We pride ourselves on delivering impeccable service throughout your booking with us - not just during your ride. It's amazing to hear we achieved this for you. We know how important it is for airport trips to go smoothly - it was our pleasure to transport you to and from the airport on your trip! Kind regards, Chloe

Posted 4 months ago

“Great driver! Very polite and friendly! Great ride to the airport!”

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Posted 5 months ago

Dear April, Thank you for sharing your wonderful feedback. I am pleased your chauffeur delivered top-notch service and that you had a great ride to the airport. We look forward to creating another memorable experience on your next trip! Kind regards, Chloe

Posted 4 months ago

“Blacklane’s service can be incredibly good - but depends on contract drivers who occasionally self-destruct and provide very poor service. The app and head office are diligent but unable to provide timely updates to avoid disasters when a driver lets them down”

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Posted 5 months ago

Dear Simon, Thank you for sharing your experience. We’re sorry to hear that some chauffeurs and communication didn’t meet your expectations and that timely updates were lacking. We take issues like this seriously and would like to review what happened in detail. Please contact our team at guestrelations@blacklane.com with your booking number and a brief summary so we can look into it right away. Kind regards, Jacob

Posted 4 months ago

“Very good reliable service 👏”

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Posted 5 months ago

Dear Brian, Thank you for sharing your kind feedback. We’re thrilled that you feel you can count on us. Your support means a lot - we hope to see you again soon. Kind regards, Chloe

Posted 4 months ago

“Great Service.”

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Posted 5 months ago

Dear Valued Guest, Thank you for your kind words. We’re delighted you had a great experience with Blacklane. We believe our outstanding service is what sets us apart from the rest. We hope to see you again in future. Warm regards, Chloe

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,632 reviews