Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Great service”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your kind words. We’re thrilled you had a great experience with our service and appreciate you choosing Blacklane. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Great driver! My flight was delayed and he met me in the baggage claim area for a stress free drive to my hotel.”

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Posted 4 months ago

Dear Rex, Thank you for sharing your kind feedback. We’re delighted to hear that our chauffeur could meet you at baggage claim and provide a stress free ride to your hotel. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Blacklanbe is the only car service I use when I need to get a car for someone who doesn't use app-based servies like Lyft and Uber. Servie is exceptionally profressional and friendly. You get your money's worth with Blacklane.”

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Posted 4 months ago

Dear Brendan, Thank you for sharing your wonderful feedback. We’re thrilled to hear our service meets your needs, especially for guests who don’t use app based options and that you find our team professional and friendly. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Safe and proficient drivers”

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Posted 4 months ago

Dear George, Thank you for your wonderful review. We’re glad to hear our chauffeurs were safe and proficient for your travels. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Always on time, clean, efficient etc.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your kind words. We’re thrilled you found our service punctual and efficient. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Every experience we have had with Blacklane has been exceptional. Very professional drivers. We appreciate your service.”

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Posted 4 months ago

Dear Cathy, Thank you for your wonderful rating and kind words. We’re thrilled to hear that our chauffeurs have consistently provided professional service and that you appreciate what Blacklane offers. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Safely done in a professional, courteous manner .......would use again.......”

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Posted 4 months ago

Dear Christopher, Thank you for your kind words. We’re glad you found the service professional and courteous and that you’d choose us again. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Always professional and friendly drivers. Always on time. Perfect reliable car service”

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Posted 4 months ago

Dear Bernard, Thank you for your kind review. We’re thrilled to hear our chauffeurs were professional and that you found our service reliable. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“I will never use Blacklane again. Different driver picked up than what/who the app said would be coming. Could not contact the driver through the app but go patched into I guess their main call center when the driver was nowhere to be found where the app said we would be able to find him. 30 minutes after collecting our bags from Baggage Claim did the driver finally call my cell and we were able to rendevous with him. Not at all professional service. Can fool me once but there won't be a second time.”

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Posted 4 months ago

Dear David, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the difficulties and delays you encountered with your recent airport pickup. We understand how frustrating it must have been to experience issues with the chauffeur’s details and communication, especially after a long journey. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly and ensure this doesn’t happen again. Warm regards, Veronica

Posted 4 months ago

“海外でタクシーに乗ると、到着地に着くまで不安になるが、Blacklaneの車は金額が少し高いが、キレイな車で、ドライバーの服装、態度もよく、時間通りで安心して利用できる。”

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Posted 4 months ago

Dear Akira, Thank you for sharing your thoughtful review. We’re so pleased to know that you felt comfortable and confident using Blacklane during your travels abroad. It means a lot to hear that our clean vehicles, punctual chauffeurs, and professional presentation helped make your journey reassuring and pleasant. We truly appreciate your trust in us and look forward to providing the same peace of mind on your next trip. With warm regards, Veronica

Posted 4 months ago

“Drivers, driver service and ride qualilty: Excellent Office admin /billing etc: Poor”

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Posted 4 months ago

Dear Karen, Thank you for taking a moment to share your impressions. We’re truly happy to hear that your chauffeurs and overall ride experience were excellent - it’s great to know that part of your journey went so well. At the same time, we regret that our administrative and billing processes didn’t reflect the same level of quality. Your comments are invaluable to us, and we’re already reviewing how we can improve that part of the experience. We hope your next booking feels seamless from start to finish. Warm wishes, Veronica

Posted 4 months ago

“On time service and very professional”

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Posted 4 months ago

Dear Karen, Thank you for your feedback. We’re glad you found our service on time and professional and we appreciate your support. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Exactly as it should have been. On time. Great car. Good driver.”

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Posted 4 months ago

Dear Valued Guest, Thank you for sharing your positive feedback. We’re delighted to hear that everything was on time, with a great vehicle and a good chauffeur. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Our experience with Blacklane has always been great.”

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Posted 4 months ago

Dear Krista, Thank you so much for your kind words. We’re delighted to hear that your experience with Blacklane has been consistently great. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Wonderful service”

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Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful feedback. We’re thrilled you had a superb experience with Blacklane and appreciate your kind words. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“The driver was prompt, friendly and very helpful.”

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Posted 4 months ago

Dear Mitzi, Thank you for sharing your wonderful feedback. We’re thrilled to hear the chauffeur was prompt, friendly and very helpful. We appreciate your kind words and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Very professional service and it gives VIP feelings”

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Posted 4 months ago

Dear Muna, Thank you for your wonderful review. We’re delighted to hear you felt the service was professional and gave you a VIP experience. Your feedback motivates us to keep delivering the best possible journeys. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Perfect service, reliable, on time, very friendly ... in short really nothing to complain”

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Posted 4 months ago

Dear Martin, Thank you so much for your fantastic feedback. We’re thrilled to hear that our service met your expectations. We truly appreciate you taking the time to share your experience. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“Going back to an Uber X after Blacklane is intense whiplash as the experience is 11/10!”

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Posted 4 months ago

Hi Ashley, Thank you so much for the fantastic rating and feedback. We’re thrilled you feel the Blacklane experience stands out and that it made your travel smoother. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 3 months ago

“everything perfect”

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Posted 4 months ago

Dear Walter, Thank you so much for taking a moment to share your thoughts with us. We’re delighted to hear that everything went perfectly during your ride. Knowing you had a smooth, seamless experience with your chauffeur means a lot to our entire team. We look forward to welcoming you back for another effortless journey soon. Kind regards, Veronica

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews