Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Great punctual service, it made the very early transfer to the airport stress free.”

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Posted 4 months ago

Dear Catherine, Thank you so much for sharing your wonderful feedback. We’re thrilled to hear our punctual service helped make your early airport transfer stress-free. Your kind words mean a lot to us. We look forward to serving you again on your next journey. Warm regards, Veronica

Posted 3 months ago

“Thank You Blacklane ! We had a wonderful driver called Maksym, very kind, friendly and mindful driver. He was very accommodating in having a stop along the way to stretch our legs, get a few supplies for the trip. We had a GMC vehicle, accommodating all of our luggage and passengers. Would use Blacklane again.”

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Posted 4 months ago

Dear Niki, Thank you so much for taking the time to share this wonderful feedback with us. We’re delighted to hear that you had such a positive experience with Blacklane and that your journey with Maksym made your trip more comfortable and enjoyable. It’s great to know that he was kind, friendly, and attentive to your needs, including the stop along the way, and that the GMC vehicle suited your group and luggage so well. We truly appreciate your kind words and are very happy to hear you would choose Blacklane again in the future. Wishing you many more smooth and pleasant journeys ahead. Warm regards, Veronica

Posted 3 months ago

“The driver was on time (even a little earlier) which is perfect. Very polite and very pleasant driver. We highly recommend”

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Posted 4 months ago

Dear Christine, Thank you for your wonderful message. We’re delighted to hear the driver arrived on time and provided polite, pleasant service. Your high recommendation means a lot to us. We look forward to serving you again on your next trip. Warm regards, Veronica

Posted 3 months ago

“Fantastic service from the start of the trip to its finish. Quality cars,clean and fresh smelling. Soft music if you like and air temperature perfect. Driver courteous, thoughtful and does not converse with you unless you desire such.”

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Posted 4 months ago

Dear Carolyn, Thank you very much for taking the time to share such a detailed and lovely review. We’re very happy to hear that everything felt fantastic from the start of your trip to the very end, and that you enjoyed the quality, cleanliness, and comfort of the car. It’s wonderful to know that the atmosphere, from the soft music to the air temperature, was just right for you, and that your chauffeur’s courteous and thoughtful approach matched your preferences. We truly appreciate your kind words and are very glad that you felt so comfortable and well cared for during your journey. Warmest regards, Veronica

Posted 3 months ago

“Driver was unbelievably intrusive and wouldn’t stop asking me personal questions about income, job, etc. pushy about booking with him directly off the app. Not professional at all. Not booking with blacklane ever again.”

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Posted 4 months ago

Dear Jon, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience - that is not the level of professionalism we expect from our chauffeurs. We’d appreciate the chance to look into this further and ensure it’s properly addressed. Please reach out to us directly at guestrelations@blacklane.com with your booking details so we can assist you and take appropriate action. Warm regards, Veronica

Posted 4 months ago

“This is my favorite service when travelling”

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Posted 4 months ago

Dear Johann, Thank you for your wonderful review. We’re thrilled to be your favorite service when travelling and grateful for your continued trust in Blacklane. We look forward to assisting you on your next trip and making it equally memorable. Kind regards, Veronica

Posted 3 months ago

“Fullstendig kaos. Lang ventetid. Sjåføren holdt på og sovne flere ganger på vei til hotellet. Grufull opplevelse.”

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Posted 4 months ago

Dear Cathrine, Thank you for taking the time to share your feedback with us. We’re concerned to hear about what you've described and understand how unsettling that must have felt. Please know that we take such reports seriously and would like to investigate the matter further to gain a full understanding of what happened. Could you kindly reach out to us at guestrelations@blacklane.com with your booking details so our team can look into this thoroughly and follow up with you directly? Best regards, Veronica

Posted 4 months ago

“The drive was so helpful and very friendly”

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Posted 4 months ago

Dear Sharon, Thank you for your kind words. We’re delighted to hear the drive was helpful and the driver was friendly. We appreciate your 5/5 rating and look forward to having you onboard again soon. Warm regards, Veronica

Posted 3 months ago

“Good service.”

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Posted 4 months ago

Dear Paul, Thank you so much for taking a moment to share your feedback with us. We’re very happy to hear that you experienced good service and that everything went smoothly during your journey. We truly appreciate you choosing Blacklane and hope to have the pleasure of welcoming you on board again soon. Warm regards, Veronica

Posted 3 months ago

“Great professional service. Very pleasant and friendly driver who had anticipated the journey well ahead including adjustments for poor weather.”

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Posted 4 months ago

Dear David, Thank you very much for taking the time to share this thoughtful feedback with us. We’re delighted to hear you experienced great professional service and that your driver was both pleasant and attentive in planning the journey, including adjustments for the poor weather. We truly appreciate your trust in Blacklane and hope to have the pleasure of supporting many more smooth journeys for you in the future. Warm regards, Veronica

Posted 3 months ago

“Way too expensive.”

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Posted 4 months ago

Dear Sacha, Thank you for taking a moment to share your thoughts with us. We understand your concern about pricing and truly appreciate your feedback. Our fares reflect the added elements of a premium service - such as professional chauffeurs, fixed rates without surge pricing, and a consistently high level of comfort and reliability. That said, we completely understand that value is personal, and we’ll continue reviewing our offerings to make sure they meet our guests’ expectations. Warm regards, Veronica

Posted 4 months ago

“Excellent service, very helpful driver.”

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Posted 4 months ago

Dear Asher, Thank you sincerely for taking the time to share this lovely feedback with us. We’re delighted to hear you enjoyed excellent service and that your driver was so helpful throughout your journey. It’s wonderful to know your ride went smoothly, and we truly appreciate you choosing Blacklane. Kind regards, Veronica

Posted 3 months ago

“Excellent driver”

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Posted 4 months ago

Dear Kelli, Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that you had an excellent drive and that everything met your expectations. We truly appreciate you choosing Blacklane and hope every future journey with us is just as smooth and enjoyable. Warmest regards, Veronica

Posted 3 months ago

“Very helpful, on time, very comfy reticle🌻🌻”

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Posted 4 months ago

Dear Madeline, Thank you very much for taking the time to leave this lovely review. We’re so glad to hear that everything went smoothly, that your chauffeur was helpful and on time, and that you found the ride comfortable. It’s a pleasure to know you had such a positive experience with us, and we truly appreciate you choosing Blacklane. All the very best for your future journeys, Veronica

Posted 3 months ago

“Our chauffeur, Rizwan, was AMAZING! He communicated with us & was ready to pick us up at the door as soon as we retrieved our luggage. I cannot recommend Blacklane enough! If you need a ride - do not hesitate to contact Blacklane. You will not be disappointed!”

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Posted 4 months ago

Dear Gino, Thank you for sharing positive feedback. We’re delighted to hear Rizwan provided such an amazing, punctual, and door-to-door service. We truly appreciate your recommendation and look forward to serving you again on your next trip. Best regards, Veronica

Posted 3 months ago

“Loving the fact that Booking changes don't mean a new confirmation number - this has improved our workings to be easier all-round for both myself and my client... Love the flexibility of being able to cancel up till 1 hour as I do also have a corp client who has a habit of constantly changing times/cancellations etc. Client is always happy with car types used for her transfers and find communication/workings with Blacklane is always so reliable. Won't use any other concern at all.”

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Posted 4 months ago

Dear Frazzy, Thank you so much for sharing this wonderful feedback - it truly means a lot to us. We’re delighted to hear the same confirmation number for booking changes has made things smoother for you and your clients, and that the flexibility around cancellations is helping with last-minute schedule updates. It’s also great to know your client is consistently happy with the vehicle types and that you find our communication reliable. We really appreciate your trust and loyalty, and we’re grateful to be your go-to choice. Wishing you and your clients many more smooth and comfortable trips ahead. Warm regards, Veronica

Posted 3 months ago

“Excellent service from start to finish! Will definitely use again.”

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Posted 4 months ago

Dear Tyra, Thank you so much for your fantastic feedback. We’re thrilled you had an excellent service from start to finish and that you’d choose Blacklane again. We look forward to serving you on your next trip. Kind regards, Veronica

Posted 3 months ago

“Excellent service”

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Posted 4 months ago

Dear Cie Cie, Thank you for your wonderful 5/5 feedback. We’re thrilled you had an excellent experience with Blacklane. It’s great to know our service met your expectations. We look forward to serving you again on your future trips. Kind regards, Veronica

Posted 3 months ago

“The car was clean and the ride itself was smooth but the driver did not greet us outside his vehicle or help with opening the trunk to load our belongings. We had to go up to the drivers window to inform him that we were the riders and to request that he unlocked his door to let us in. We were the bride and groom. Clearly in my wedding dress. Clearly we were the correct couple. I felt dismissed. I opened my own car door. It was embarrassing. Even an uber driver would’ve said congratulations and opened the trunk and door for us. Pretty disappointed but at least I know to use uber black in the future instead. Way better experience with them.”

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Posted 4 months ago

Dear Angela, Thank you for sharing your experience with us, and congratulations on your wedding - that’s such a special moment, and we truly regret that your ride did not reflect the warmth and attentiveness it deserved. We understand how disappointing it must have felt not to be properly greeted or assisted, especially on a day meant to be joyful and memorable. We’d really appreciate the chance to look into what happened and ensure it’s addressed with the chauffeur. Please contact us at guestrelations@blacklane.com so we can review your booking details and follow up directly. Wishing you all the best as newlyweds, Veronica

Posted 4 months ago

“It was very good. The driver was on time. He was very well dressed. The vehicle was extremely clean, and the trip was very pleasant to the airport.”

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Posted 4 months ago

Dear Ron, Thank you for your kind words. We’re delighted to hear the chauffeur was punctual and that you found the vehicle exceptionally clean and the trip to the airport pleasant. We appreciate your kind words and look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews