Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very helpful and convenient”

Helpful Report

Posted 4 months ago

Dear Winston, Thank you for your wonderful feedback. We’re thrilled to hear that you found our service helpful and convenient. It means a lot to us that Blacklane could contribute positively to your experience. We’re here for you anytime you need us on future trips. Kind regards, Jacob

Posted 3 months ago

“Extremely easy to book. Business class vehicles are impressive and the drivers are professional. The cost is more than reasonable. I will definitely use them again.”

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Posted 4 months ago

Dear Toby, Thank you for sharing your fantastic feedback. We’re thrilled to hear that the booking process was easy, the business class vehicles met your expectations and our chauffeurs delivered professional service. It’s wonderful that you found the pricing reasonable and that you’ll choose Blacklane again. We look forward to welcoming you on your next trip. Kind regards, Jacob

Posted 3 months ago

“Prompt and courteous driver. Vehicle was also very clean.”

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Posted 4 months ago

Dear Valued Guest, Thank you for the fantastic rating. We’re glad to hear the chauffeur was prompt and courteous and that you found the vehicle clean. We appreciate your trust in Blacklane and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Easy to book, edit, and communicate with the app and directly with the driver.”

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Posted 4 months ago

Dear Stephen, Thank you for sharing your positive experience. We’re glad the booking and communication with the app and chauffeur worked smoothly for you. We appreciate your trust in Blacklane and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“In my last booking, I updated my pickup time by half an hour, and Blacklane charged me an additional $105 on top of the total cost. I find it unreasonable to be charged $105 just for updating the pickup details.this is pathetic and would never recommend to anyone else”

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Posted 4 months ago

Dear Khushboo, Thank you for sharing your feedback and taking the time to tell us about your recent experience. We're sorry to hear about the issue with the charge after you adjusted your pickup time. We’d appreciate the opportunity to review this further and better understand what happened. Please contact us directly at guestrelations@blacklane.com so we can assist you and look into the details. Warm regards, Veronica

Posted 4 months ago

“This is the first time I’ve used Blacklane, though I’ve had the app on my phone for ages. We used them for two airport transfers from Kamala Beach to Phuket airport and our driver on both trips was outstanding. He was helpful, courteous and timely, managing four adults and four large suitcases. Highly recommend!”

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Posted 4 months ago

Dear Michael, Thank you for taking the time to share your experience. We’re delighted to hear that your chauffeur was outstanding and punctual and that you were able to manage the group and luggage with ease. It means a lot to us to know you had a smooth transfer for your Phuket trip. We appreciate your trust in Blacklane and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“They went above and beyond to make sure the ride was comfortable inspite of the heavy rain and challenging pick ups and drops”

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Posted 4 months ago

Dear Akash, Thank you so much for your kind words. We’re thrilled to hear that our team could keep you comfortable and secure despite the heavy rain and the challenging pickup and drop off locations. We truly appreciate your feedback and look forward to delivering the same level of care on your next ride. Warm regards, Jacob

Posted 3 months ago

“The service provided is excellent. Arrival notifications are timely. Drivers are prompt, courteous and careful drivers. This was our first time using Blacklane and we were very satisfied. The drivers both demonstrated the highest degree of professionalism in providing services”

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Posted 4 months ago

Dear Elsie, Thank you for sharing your wonderful feedback. We’re thrilled to hear that you had an excellent experience with punctual arrival, courteous and careful chauffeurs and a high level of professionalism from start to finish. Your satisfaction is our priority and we’re glad we could meet your expectations on your first journey. We appreciate your trust in Blacklane and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Our driver, Bruno, was fantastic! We booked rides to and from the port for New Year's Eve. During our trips he gave us a brief history about the various parts of the city we were driving through and we had a great time with him. Thank you!”

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Posted 4 months ago

Dear Julie, Thank you so much for sharing your experience. We’re delighted to hear that Bruno made your New Year’s Eve rides enjoyable and informative and that you had a great time with him. We’ll be sure to pass along your kind words. We appreciate your trust in Blacklane and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“on time professional courteous”

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Posted 4 months ago

Dear Russell, Thank you for sharing your positive feedback. We’re delighted to hear that our service met your expectations with punctuality, professionalism and courtesy. We appreciate your trust and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Pickup and driver were great. My only frustration was with the booking. I booked through Emirates Airlines and was informed 80 km (50 miles) were included with my booking. I picked several destinations which ARE within 50 driving miles [Google maps, driving] of my pickup location (Newark airport). However, Blacklane would state these destinations are "beyond 50 miles" and charge me for addtional mileage. I then have to rebook and "guess" if the mileage is within 50 miles. After several iterations I finally "found" a destination which was acceptable and within the mileage limit.”

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Posted 4 months ago

Dear Matthew, Thank you for taking the time to share your thoughts. We’re delighted that you found both the pickup and your chauffeur experience to your satisfaction. We're sorry to hear about the challenges you encountered with the mileage limits during the booking process through Emirates Airlines. We understand how frustrating it can be to have to rebook several times to stay within the included distance. We truly appreciate your feedback and will use it to improve clarity and make future bookings smoother for our guests. Warm regards, Veronica

Posted 4 months ago

“Very good services”

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Posted 4 months ago

Dear Mike, Thank you for your kind review. We’re glad to hear you had a very good experience with our services. If you have any specific feedback or suggestions for how we can make your next trip even better, please let us know. Kind regards, Jacob

Posted 3 months ago

“Mr Ali Ahmed excellent chauffeur in dreadful weather conditions helped me to get my luggage up a very steep snow covered hill. I don't know how I would have got home without his assistance”

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Posted 4 months ago

Dear Susan, Thank you for sharing your thoughtful review. We’re thrilled to hear that Mr. Ali Ahmed provided exceptional help and made a difficult situation much easier despite the dreadful weather. We’ll be sure to pass along your kind words to him. We truly appreciate your trust in Blacklane and look forward to welcoming you again under safer and smoother circumstances. Warm regards, Jacob

Posted 3 months ago

“Our driver communicated well via whatsapp and was gracious as we waited a long time for our luggage.”

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Posted 4 months ago

Dear Robert, Thank you for sharing your positive comments about your Blacklane ride. We appreciate your feedback and are happy to hear your chauffeur could accommodate the delay in collecting your luggage. We hope you thoroughly enjoyed your ride! Warm regards, Chloe

Posted 3 months ago

“My driver Mr Puahpinder SINGH was a quiet and EFFICIENT driver. He was also very helpful”

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Posted 4 months ago

Dear Teresa, Thank you for sharing your wonderful feedback. I am delighted to hear that Puahpinder was efficient and helpful during your ride. This is the quality service we expect from our professional chauffeurs. We appreciate you choosing Blacklane and hope to welcome you back in future. Kind regards, Chloe

Posted 3 months ago

“prompt service, good comms no complaints”

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Posted 4 months ago

Dear Scott, Thank you for your kind words. We’re glad our prompt service and clear communication was up to standard for you. We want every ride to be seamless, from booking through to destination. We look forward to riding with you again. Warm regards, Chloe

Posted 3 months ago

“Thank you for your lovely treatment”

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Posted 4 months ago

Dear Tariq, Thank you for your lovely note. I am so glad you felt well taken care of and that your experience with Blacklane was enjoyable. We look forward to serving you again soon. Warm regards, Chloe

Posted 3 months ago

“Very good service”

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Posted 4 months ago

Dear Almudena, Thank you for your positive feedback. Your comments mean a lot to us, as they let us know we are achieving our goals. We strive to create amazing experiences for our guests on every ride. We hope to see you soon to deliver an even better journey for you. Kind regards, Chloe

Posted 3 months ago

“Good Service”

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Posted 4 months ago

Dear Jose, Thank you for taking the time to share your Blacklane experience. It's important to us that we provide top-quality service for our guests. If there is anything we can do to make your next ride extra special, feel free to let us know! Kind regards, Chloe

Posted 3 months ago

“Excellent consistent service everytime we use your service”

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Posted 4 months ago

Dear Bryan, Thank you for the excellent feedback. We’re thrilled to hear you experience consistent, reliable service every time you use Blacklane - this is what we pride ourselves on and what motivates us every day. Whenever and wherever your next ride may be, we look forward to greeting you there. Kind regards, Chloe

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews