Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“First time user. Our drivers to and from the airport were excellent drivers and arrived on time.”

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Posted 4 months ago

Dear Michael, Thank you for choosing Blacklane and for sharing your positive experience. It's amazing to hear your airport transfers both went perfectly and you received the level of service you deserve. We appreciate your trust and look forward to seeing you again for your next trip! Kind regards, Chloe

Posted 3 months ago

“Driver was complaining we had too many suitcases (one large, two carry on, one backpack, a CPAP); finally when he tried to put them in the trunk they all fit. During the ride it was a lot of complaining about foreigners taking over the city.”

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Posted 4 months ago

Dear Valued Guest, Thank you for bringing this to our attention. We're sorry to hear about your experience with your chauffeur - this certainly doesn’t reflect the professionalism and respect we expect from our team. We’d appreciate the chance to look into this further and address the matter appropriately. Please contact us at guestrelations@blacklane.com so we can assist you directly. With sincere apologies, Veronica

Posted 4 months ago

“Very good communication with the driver. Ride was smooth. But there was not enough water for 5 people. They indicated that there is water, but was only two bottles. It was okay, but next time perhaps the driver can provide enough for the number of passengers, or ask us if we all need it or not. Otherwise, very smooth and good ride from Blacklane.”

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Posted 4 months ago

Dear Peter, Thank you for your review. We’re glad your journey was smooth and communication with our chauffeur was easy. I’m sorry that there was not enough bottled water provided for guests - chauffeurs should always offer extra water for larger groups. Your feedback is very helpful, and we'll use it to improve our service. We appreciate you choosing Blacklane and hope to provide an even better experience on your next trip. Kind regards, Chloe

Posted 3 months ago

“Great communication throughout the booking process.”

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Posted 4 months ago

Dear Mary, Thank you for sharing your positive feedback. We’re delighted that our communication was clear and helpful throughout your booking. We appreciate your support and look forward to riding with you again. Kind regards, Chloe

Posted 3 months ago

“ponctuality service thank's”

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Posted 4 months ago

Dear Ms. Agnes, Thank you so much for your kind words. We’re delighted to know that you appreciated our chauffeur’s punctuality and the overall service you received. Your satisfaction means a great deal to us, and we’re grateful you took the time to share your thoughts. We look forward to welcoming you again soon for another smooth and reliable journey. Warm regards, Veronica

Posted 4 months ago

“The driver was spot on time, very smart and personable. He gave me a lovely drive to Heathrow and my holiday got off to a wonderful start.”

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Posted 4 months ago

Dear Janet, Thank you for sharing such a wonderful review. I'm pleased to hear your trip to Heathrow helped you have a fantastic start to your holiday. It was our pleasure to have you aboard - hope to see you on your return journey. Kind regards, Chloe

Posted 3 months ago

“Great experience and very professional”

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Posted 4 months ago

Dear Adel, Thank you for your wonderful 5-star review. Our professional chauffeurs are experienced, courteous and very knowledgeable. They will do all they can to ensure you have a fantastic ride. We hope to see you for another trip very soon. Kind regards, Chloe

Posted 3 months ago

“Great service”

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Posted 4 months ago

Dear Shannon, Thank you so much for choosing Blacklane. We’re thrilled you had a great experience and appreciate your support. We look forward to delivering another fantastic ride on your next booking! Kind regards, Chloe

Posted 3 months ago

“excellent professional service and customer first attitude. highly recommended.”

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Posted 4 months ago

Dear Jeffrey, Thank you for sharing your amazing feedback! We put our guests first, so it's lovely to know you appreciated our customer-focussed approach. Your comments and recommendation motivate us to keep delivering excellent experiences for all our travellers. We look forward to serving you again on your next trip. Warm regards, Chloe

Posted 3 months ago

“Great ride”

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Posted 4 months ago

Dear Virginia, Thank you for your positive feedback. We’re delighted you had a great ride with Blacklane! Delivering memorable experiences is what we love to do, and we hope to provide an even better journey on your next booking! Kind regards, Chloe

Posted 3 months ago

“Prompt. Friendly. Reliable.”

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Posted 4 months ago

Dear Stephen, Thank you for your great review! We're honoured to be able to provide reliable, friendly service on each journey. Thanks for travelling with us! We look forward to another fantastic ride on your next booking. Kind regards, Chloe

Posted 3 months ago

“Always on time with clean efficient drivers and cars.”

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Posted 4 months ago

Dear Tovah, Thank you for your kind 5 star review. We know how important it is to arrive on time, and we'll even get there a little early wherever possible. Thanks for letting us know you are enjoying our service! We appreciate your support and look forward to serving you again on your next trip. Kind regards, Chloe

Posted 3 months ago

“Great driver on time and pleasant experience”

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Posted 4 months ago

Dear Valued Guest, Thank you for sharing your kind feedback. We’re delighted that you had a punctual, pleasant ride during your booking. We appreciate you choosing Blacklane and look forward to having you on board again. Kind regards, Chloe

Posted 3 months ago

“great service, courteous drivers, clean car”

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Posted 4 months ago

Dear Anup, Thank you for your wonderful review. It's fantastic to hear our courteous chauffeurs ensured you received excellent service during your rides. We hope to welcome you back on board soon! Kind regards, Chloe

Posted 3 months ago

“Excellent, reliable and professional service”

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Posted 4 months ago

Dear David, Thank you for your wonderful review. We’re thrilled you found our service excellent, reliable and professional. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Both drivers, in New Delhi as well as in New York were very courteous and helpful”

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Posted 4 months ago

Dear Ramindra, Thank you for taking the time to share your experience. We’re delighted to hear that both chauffeurs were courteous and helpful during your trips in New Delhi and New York. We appreciate your kind words and look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

“Very courteous driver”

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Posted 4 months ago

Dear Susan, Thank you for your kind words. We’re delighted to hear your chauffeur was very courteous and made a positive impression. We’ll be sure to pass your appreciation along. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Excellent service in providing prompt communication and interactions. The thoughtfulness and kindness demonstrated from our driver was exceptionally professional.”

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Posted 4 months ago

Dear Jann, Thank you for sharing this wonderful feedback. We’re thrilled to hear you valued the prompt communication and the chauffeur's professionalism and kindness. It’s great to know our team could contribute positively to your experience. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“We had trouble locating our driver. We didn't see him at the baggage carousel. Once we got together everything was great?”

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Posted 4 months ago

Dear Penny, Thank you for sharing your experience and for choosing Blacklane. We’re glad to hear that once you connected with your chauffeur, everything went smoothly and met your expectations. We’re sorry for the initial difficulty finding your chauffeur at the baggage carousel. We’ll review this with our local team to ensure clearer meeting-point guidance going forward. Your feedback truly helps us enhance our service. Kind regards, Veronica

Posted 4 months ago

“Driver was courteous”

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Posted 4 months ago

Dear Azwin, Thank you for your kind rating. We’re glad to hear the chauffeur was courteous. We’ll share your feedback with the team. Warm regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews