Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Excellent service! The driver was wonderful and he was right on time and helped me with my suitcases. It was a huge help and I would highly recommend Blacklane!”

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Posted 4 months ago

Hi Kristin, Thank you so much for your wonderful review. We’re thrilled to hear the chauffeur was punctual, helpful with your suitcases and that you’d highly recommend Blacklane. We appreciate your kind words and look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

“Excellent service.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your kind rating. We’re delighted you had an excellent experience with Blacklane. If there’s anything more we can do to make your next trip even better, please let us know. Kind regards, Jacob

Posted 3 months ago

“Excellent service. On time. Clean and space vehicle. Very polite and proffesional drivers. Very pleased. Thank you”

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Posted 4 months ago

Dear Mahesh, Thank you for the fantastic feedback. We’re delighted to hear that you experienced on time arrivals, clean and spacious vehicles and professional, courteous chauffeurs. Your satisfaction is our priority, and we’re glad you’re pleased with the service. We appreciate your kind words and look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

“We were very impressed with the service we received. We look forward to our next ride.”

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Posted 4 months ago

Dear Michael, Thank you for sharing your kind words. We’re thrilled to hear you were impressed with the service and that you’re looking forward to your next ride. We’ll keep delivering reliable and comfortable experiences on every trip. We appreciate your kind words and look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

“Have used your service in singapore london France sweeden and.italy pricing seems inconstant. The app is not friendly for existing bookings and no loyalty bonus”

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Posted 4 months ago

Dear Graham, Thank you sincerely for sharing your impressions and for choosing Blacklane in so many cities around the world - we really value your continued trust in us. We understand your concerns regarding pricing variations and the challenges you’ve experienced with managing existing bookings in the app. Prices can differ between regions due to local operating factors, but we strive to keep our fares clear and fair everywhere we operate. Your feedback about loyalty rewards and app usability is very helpful. We’re actively working on enhancements to make the experience smoother and create more meaningful benefits for returning guests. With appreciation, Veronica

Posted 4 months ago

“Best limo service I have ever encountered. They keep you well informed on arrival time. Very courteous and always very neat appearance. Outstanding vehicles in comfort and appearance. Great help with loading and unloading baggage.”

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Posted 4 months ago

Dear Charles, Thank you for sharing your wonderful feedback. We’re delighted to hear that you had an exceptional experience with our service, from timely arrival information to courteous chauffeurs and pristine vehicles. Your kind words motivate us to maintain the highest standards for you and all our guests. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Booking engine is simple but the service is fantastic! Drivers are professional, punctual and excellent behind the wheel. Vehicles are meticulously maintained.”

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Posted 4 months ago

Dear Gail, Thank you for sharing your wonderful experience. We’re delighted the booking engine was straightforward and that our chauffeurs professionalism and well maintained vehicle helped make your trip fantastic. We appreciate your kind words and look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

“it was very smooth journey both from my house to Hyderabad International airport and from Zurich Airport to the Hotel”

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Posted 4 months ago

Dear Satish, Thank you for sharing your experience. We’re delighted to hear your journey was smooth from home to Hyderabad International Airport and from Zurich Airport to the hotel. We’re glad our service could contribute to a seamless travel experience and we look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“I have been using Blacklane for over 3 years and their drivers are always ontime and extremely professional. Love this company!”

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Posted 4 months ago

Dear Paul, Thank you so much for your glowing review and for being with Blacklane for over three years. We’re delighted to hear our chauffeurs remain punctual and professional and that you’ve had consistently positive experiences. We look forward to welcoming you on your next trip. Kind regards, Jacob

Posted 3 months ago

“Very good. Pleasant. Efficient”

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Posted 4 months ago

Dear Mark, Thank you for the feedback and for highlighting that you found Blacklane very good, pleasant and efficient. We’re glad our service met your expectations. We look forward to welcoming you on your next trip. Kind regards, Jacob

Posted 3 months ago

“Very professional”

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Posted 4 months ago

Dear Joseph, Thank you for your kind feedback. We’re glad you found Blacklane very professional and we appreciate your support. We look forward to welcoming you on your next trip. Kind regards, Jacob

Posted 3 months ago

“From the moment it is approved by Emirates, line of communication with series of useful information started flowing in. Timely arrival and safe transport to airport in a clean MB car happened. Nice cooperative, good communication with careful safe driving took me to airport. Keep it up”

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Posted 4 months ago

Dear Ramasamy, Thank you for your wonderful feedback. We’re delighted to know the communication and safe, clean transport met your expectations. We appreciate your kind words and will keep striving to provide the same dependable service on your future trips. Kind regards, Jacob

Posted 3 months ago

“Every pick up in every city has been wonderful. Competent, friendly drivers, on time or early arrival for pick up. Cars are stocked with magazines and water, and are spotlessly clean.”

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Posted 4 months ago

Dear Elayne, Thank you so much for taking the time to share this and for the kind words. We’re thrilled to hear that every pickup in every city has been wonderful, with punctual chauffeurs, clean vehicles and thoughtful touches like magazines and water. Your feedback motivates the team to keep delivering a consistently smooth experience. We look forward to welcoming you on your next trip. Kind regards, Jacob

Posted 3 months ago

“We now heavily rely on your service for our European travel. It is beyond excellent. Thank you to the entire team.”

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Posted 4 months ago

Dear Caroline, Thank you so much for your outstanding feedback. We’re thrilled to hear that Blacklane is becoming a trusted part of your European travel and that our team has contributed to a smooth, reliable experience. We truly appreciate your support and look forward to continuing to serve you on all your journeys. Kind regards, Jacob

Posted 3 months ago

“Driver arrived promptly. Actually 15 minutes early with notice given as he approached. As we are usually ready and fretting whether the driver will be on time or late, we were VERY appreciative of his slightly early arrival and updated tracking of his arrival time as he approached.”

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Posted 4 months ago

Dear Valued Guest, Thank you for sharing your positive experience. We’re glad the chauffeur arrived early and that the proactive updates helped you feel at ease. We’ll be sure to pass your appreciation along to the chauffeur. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“I cannot thank you all enough for your service. I just experienced another successful travel experience with your service to the airport in San Diego during my Christmas vacation with my family. We were not dissapointed.”

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Posted 4 months ago

Dear Cynthia, Thank you for sharing your wonderful feedback. We’re delighted to hear that you had another successful travel experience to the airport in San Diego with your family during Christmas. It means a lot to know our service met your expectations. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Great experience. Professional and on time.”

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Posted 4 months ago

Dear Starla, Thank you for your wonderful rating. We’re glad you had a great, professional and on time experience with Blacklane. We appreciate your feedback and look forward to welcoming you again. Kind regards, Jacob

Posted 3 months ago

“Cesar was on time, polite and safe driver.”

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Posted 4 months ago

Dear Michael, Thank you for sharing your positive experience. We’re glad Cesar was polite and ensured a safe ride. We’ll pass along your kind words to him. We look forward to welcoming you on your next trip. Kind regards, Jacob

Posted 3 months ago

“Excellent. Great communication. I was well informed throughout including the delay in the flight. Timing was perfect. I hightly recommend”

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Posted 4 months ago

Dear Valued Guest, Thank you for your kind words. We’re glad our communication and timely updates, even during flight delays met your expectations. We appreciate your high recommendation and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Perfection! Driver contacted us by text, then met us as agreed, without delay. He helped us locate the currency exchange. While getting us to our hotel he provided very accurate tourist information, from an insider perspective.A great experience overall. Thank you.”

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Posted 4 months ago

Dear Valued Guest, Thank you for sharing such a wonderful experience. We’re delighted to hear the chauffeur reached out in advance, met you on time and provided insider, reliable tourist information. It’s fantastic to know the overall experience was seamless and enjoyable. We look forward to welcoming you on your next trip. Kind regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews