Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Chauffeur texted when he arrived keeping us posted as to were to meet all went smoothly”

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Posted 4 months ago

Dear Lesley, Thank you for your wonderful review. We’re thrilled to hear that your chauffeur kept you posted on arrival and that everything went smoothly. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent service, very professional. On time and prompted easy pick up.”

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Posted 4 months ago

Dear Linda, Thank you for your wonderful review. We’re thrilled to hear you found our service excellent, professional and punctual. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Great service a kind driver”

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Posted 4 months ago

Dear Maria, Thank you for your wonderful review. We’re thrilled to hear you enjoyed our service and that your chauffeur was kind. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent service - on time, clean car, very helpful and safe driver.”

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Posted 4 months ago

Dear Kc, Thank you for your wonderful review. We’re thrilled to hear that you found our service punctual, our vehicle clean and the chauffeur helpful. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“I was picked up several times and each time it was perfect. Excellent cars, punctual, and very friendly and helpful drivers.”

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Posted 4 months ago

Dear Bernd, Thank you for your fantastic review. We’re thrilled to hear that your experiences with Blacklane were consistently perfect, great to know the vehicles, punctuality and our chauffeurs friendliness and helpfulness met your expectations. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“On time, clean car and very kind.”

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Posted 4 months ago

Dear Giovanni, Thank you for your feedback. We’re delighted you had an on time, clean vehicle with a very kind chauffuer. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Alessandro was amazing. Our drive was excellent and we arrived on time if not even early. He was polite and was waitring for us when we arrived. Highly reccomend.”

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Posted 4 months ago

Dear Jessica, Thank you for your wonderful review. We’re thrilled to hear that Alessandro made your ride exceptional, arrived on time and provided polite service. Your high recommendation means a lot to us. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Very happy with the service. Chauffer was pleasant and professional. The vehicle was as described, clean and smelled nice. Will definitely continue to use this service for airport runs.”

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Posted 4 months ago

Dear Mark, Thank you for sharing your wonderful feedback. We’re thrilled you were happy with the service, found the chauffeur pleasant and professional and that the vehicle met your expectations. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“pünktlich und unkompliziert!”

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Posted 4 months ago

Dear Dietmar, Thank you for your kind feedback. We are delighted that you have enjoyed the service. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Delighted with the service and pick up at Southampton port . Driver excellent and car imacculate.”

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Posted 4 months ago

Dear Anne, Thank you for your delighted review. We’re thrilled you enjoyed the service and that the chauffeur was excellent and the vehicle immaculate. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent service, polite and friendly staff”

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Posted 4 months ago

Dear Joseph, Thank you for your superb review. We’re thrilled to hear you enjoyed excellent, polite and friendly service from Blacklane. Your kind words are greatly appreciated and we look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Very professional”

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Posted 4 months ago

Dear Mark, Thank you for your review. We’re glad you found Blacklane very professional. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“The driver was not the one from the photo”

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Posted 4 months ago

Dear Enrico, Thank you for sharing your experience. We’re truly sorry to hear that the driver did not match the photo and that this caused frustration. We take your feedback seriously and would like to investigate this matter further. Please contact us at guestrelations@blacklane.com with your booking details so we can review what happened and take appropriate action to prevent this in the future. Warm regards, Veronica

Posted 4 months ago

“Driver turned up on time and was professional and courteous”

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Posted 4 months ago

Dear Shaun, Thank you for your fantastic feedback. We’re delighted that the chauffeur arrived on time and was professional and courteous. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Our driver Yasir was professional and knowledgeable. The car was comfortable and clean. Thank you”

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Posted 4 months ago

Dear Ann, Thank you for your kind words. We’re thrilled Yasir provided a professional and knowledgeable service and that the vehicle was comfortable and clean. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent on time professional service”

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Posted 4 months ago

Dear Hugh, Thank you for your superb review. We’re thrilled you found our service excellent and on time. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“My Blacklane transfers organised through Emirates Airlines have been punctual, professional, and the vehicles in top condition - thank you!”

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Posted 4 months ago

Dear Joyce, Thank you for your kind review. We’re delighted to hear that your Emirates arranged Blacklane transfers were punctual, professional and that the vehicles were in top condition. We appreciate your trust and look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Excellent service, driver arrived on time, courteous and professional, no issues. Thanks a lot, will use the service again. Very convenient.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your kind feedback. We’re thrilled to hear the chauffeur was on time, courteous and professional and that you found the service very convenient. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“I booked four trips in Las Vegas for my boss and selected a Business SUV. Your website indicated a Cadillac Escalade or similar, but we were provided with a GMC instead. These vehicles are not comparable in class, and this is misleading advertising. I’m very disappointed with the experience.”

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Posted 4 months ago

Dear Mandy, We’re truly sorry for the mismatch between what you booked and the vehicle provided. We take this seriously and would like to investigate your case and make it right. Please reply with your booking details or contact guestrelations@blacklane.com so we can review and address this promptly. Warm regards, Veronica

Posted 4 months ago

“Excellent staff and vehicles”

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Posted 4 months ago

Dear Nilesh, Thank you for your wonderful feedback. We’re thrilled you had an excellent experience with our staff and vehicles. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews