Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always great service”

Helpful Report

Posted 3 months ago

Dear Andrew, Thank you for your positive review. It's important that we are delivering consistency with our premium service. Thank you for letting us know we are meeting your high standards. We look forward to serving you again soon. Kind regards, Chloe

Posted 3 months ago

“As a executive assistant, I appreciate Blacklane’s efficiency and dependability - qualities that make coordinating travel for C-level executives significantly easier. Their car service gives me confidence that every ride will run exactly as planned.”

Helpful Report

Posted 3 months ago

Dear Melissa, Thank you for your positive review. We’re delighted to hear that our efficiency and dependability make coordinating travel for your executives easier, and that you feel confident in our service. It's our pleasure to provide a seamless booking process for you! We will see your C-level staff on board again soon. Kind regards, Chloe

Posted 3 months ago

“On time. Professional. Helpful.”

Helpful Report

Posted 3 months ago

Dear Michelle, Thank you for your positive review. We’re delighted to hear that our punctuality, professionalism, and willingness to help stood out. It’s our pleasure to provide a reliable and seamless experience for you. Thank you for choosing us! Kind regards, Chloe

Posted 3 months ago

“The car was clean and efficient to communicate with. Nevertheless we encountered dishonesty from the driver who charged us an extra 2 hours and was unresponsive about this over text messages. Blacklane responded quickly and refunded the extra amount charged however my recommendation would be that both the driver and passenger should validate any extra charge before you charging the amount to their card to avoid this case happening again.”

Helpful Report

Posted 3 months ago

Dear Sara, Thank you for sharing your experience. While I am glad to know our customer care team promptly resolved your issue, this is never the experience we want our guests to have. I sincerely hope we can make this up to you on your next booking. Please email guestrelations@blacklane.com with any further suggestions or assistance. Warm regards, Chloe

Posted 3 months ago

“Blackland has been consistent with their five star quality of cars, drivers, and service!”

Helpful Report

Posted 3 months ago

Dear Nina, Thank you for your wonderful review. Providing consistently premium service all over the world is what sets us apart. It's our pleasure to achieve this for you. We look forward to delivering another excellent experience on your next ride. Kind regards, Chloe

Posted 3 months ago

“Excellent friendly and efficient service.”

Helpful Report

Posted 3 months ago

Dear Elizabeth, Thank you for your brilliant feedback. It's great to know you found your chauffeur friendly and efficient. We always hope to deliver a memorable ride for you! Thank you so much for choosing Blacklane for your ride. Kind regards, Chloe

Posted 3 months ago

“Always my go to black car service when traveling. I’ve used them all over the world and service has never been short of excellent. Professional drivers, spotless cars, and excellent communication and service.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your fantastic review. It's brilliant to hear that our professional chauffeurs, spotless cars, and clear communication have consistently met your expectations worldwide. Wherever you are travelling next, we look forward to seeing you. Kind regards, Chloe

Posted 3 months ago

“The chauffeur was right on time and very courteous.”

Helpful Report

Posted 3 months ago

Dear Odette, Thank you for sharing your kind words. We’re delighted your chauffeur arrived on time and was courteous. We look forward to seeing you again for another great journey. Kind regards, Chloe

Posted 3 months ago

“Polite driver”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your positive feedback about our professional, courteous chauffeur. With Blacklane, you can feel reassured you'll travel in comfort and style. Kind regards, Chloe

Posted 3 months ago

“Excellent service with great communication about your ride. Easy to schedule and available at airports around the globe.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your brilliant review. I'm glad to hear you felt our communication was helpful, and our booking process was simple. We look forward to having you on board again on your next trip! Kind regards, Chloe

Posted 3 months ago

“Driver was waiting and the expience was smooth. exactly what you want”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your brilliant review. I am so pleased we hit the mark perfectly for you! We work hard to provide quality service on every ride. Hoping to see you again for another booking. Kind regards, Chloe

Posted 3 months ago

“Great job and very efficient!”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for the wonderful review. It's fantastic to know we delivered an enjoyable ride for your Blacklane booking. We appreciate your support and look forward to serving you again soon. Kind regards, Chloe

Posted 3 months ago

“Driver was on time, friendly and polite- great experience”

Helpful Report

Posted 3 months ago

Dear Nick, Thank you for your wonderful review letting us know your chauffeur was timely, friendly, and polite. Your feedback is so appreciated, and we look forward to impressing you again. See you on your next ride! Kind regards, Chloe

Posted 3 months ago

“Blacklane provided a truly premium transportation experience in Jakarta. The service was punctual, professional, and exceeded my expectations. The driver was respectful and attentive, and the overall journey was smooth and relaxing. I am very satisfied and will certainly use Blacklane again in the future”

Helpful Report

Posted 3 months ago

Dear Yolandini, Thank you for the five-star review. We’re thrilled you enjoyed a smooth, punctual, and relaxing experience in Jakarta, courtesy of your professional chauffeur. We appreciate your kind words and look forward to your next booking! Kind regards, Chloe

Posted 3 months ago

“Very good!!!”

Helpful Report

Posted 3 months ago

Dear Anatoli, Thank you for the 5 star rating! We're so pleased you enjoyed your ride with us - we pride ourselves on delivering exceptional service. We look forward to welcoming you again on your next ride. Kind regards, Chloe

Posted 3 months ago

“Easy to schedule and the driver was terrific, even tracking our flight in to SFO to arrive an hour early because it did.”

Helpful Report

Posted 3 months ago

Dear Adam, Thank you for the fantastic review. We’re delighted to hear you appreciated our chauffeur's flight-tracking, ensuring you wouldn't be waiting at the airport. We want to give our guests peace of mind and take the stress out of travelling. I'm glad we achieved this for you. We look forward to assisting with your next trip. Kind regards, Chloe

Posted 3 months ago

“Blacklane is incredibly easy to work with. The booking process was seamless, which made it simple for me to arrange transportation for my client. When an issue came up, their team was responsive, helpful, and quick to find a solution, which I really appreciated. Communication was excellent throughout I received timely updates and messages at every step of the booking. Overall, a very smooth and reliable experience. I would definitely use Blacklane again.”

Helpful Report

Posted 3 months ago

Dear Carol, Thank you for the wonderful review. We're so glad to hear your client's booking went smoothly and that you felt supported by our customer care team. We are dedicated to providing you with peace of mind, and we'll work with you to take the stress out of any issues that arise. Thank you for your feedback about our helpful and timely ride updates. It's important to stay informed about your clients' rides. We'd love to assist you again on future bookings. Kind regards, Chloe

Posted 3 months ago

“Using Blacklane reduced the anxiety in our making our international flight. The car and the driver were excellent as was the communication through the app. First rate and highly recommended!”

Helpful Report

Posted 3 months ago

Dear Douglas, Thank you for the fabulous review! We’re thrilled to have helped ease your travel anxiety and that you were happy with the car, chauffeur and mobile app. We really appreciate your high recommendation and look forward to seeing you again on your next journey. Kind regards, Chloe

Posted 3 months ago

“Are driver Hassan was great.”

Helpful Report

Posted 3 months ago

Dear Danny, Thank you for your wonderful review. We're thrilled your chauffeur Hassan upheld our high service standards during your booking. Thanks for letting us know we are delivering the service you deserve. We look forward to serving you again soon. Kind regards, Chloe

Posted 3 months ago

“High efficiency”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your excellent 5 star review. We’re delighted to hear you found us highly efficient. We work hard to ensure every ride is seamless for you. Thanks for choosing Blacklane! Kind regards, Chloe

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews