Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“This was our first experience using BlackLane & it won’t be our last! Everything was easy & seamless—absolutely zero stress! Our driver Carlos was super-friendly & awesome! Thanks for a great start to our trip—our only regret is that we didn’t book BlackLane for after our cruise! We definitely won’t make that mistake again!”

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Posted 3 months ago

Dear Valued Guest, Thank you so much for sharing such wonderful feedback. We’re thrilled to hear your first Blacklane experience was easy, seamless, and completely stress-free. It’s also fantastic to know Carlos made such a great impression with his friendly approach. We truly appreciate you choosing Blacklane to start your trip on a high note, and we’d love to be there for the ride after your next cruise as well. Until then, we wish you many more smooth and enjoyable journeys. Warm regards, Veronica

Posted 3 months ago

“Excelente e atencioso atendimento.”

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Posted 3 months ago

Dear Scynthia, Thank you very much for your review. We’re so glad to hear you received excellent and attentive service. We truly appreciate you taking the time to share your feedback. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more smooth journeys ahead. Warm regards, Veronica

Posted 3 months ago

“Great experience, great chat with the driver”

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Posted 3 months ago

Dear Jolanta, Thank you very much for your review - we’re delighted to hear you had a great experience and enjoyed a great chat with your chauffeur. We truly appreciate you taking the time to share this. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more pleasant journeys ahead. Kind regards, Veronica

Posted 3 months ago

“Blacklane delivers a level of reliability and service quality that gives complete peace of mind—especially when traveling internationally. I will definitely choose Blacklane again for future trips. Highly recommended!”

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Posted 3 months ago

Dear Rie, Thank you for your wonderful review. We’re thrilled we provided reliability and peace of mind for your international travels. Your recommendation means the world! Kind regards, Chloe

Posted 3 months ago

“I have always had great drivers, nice vehicles and excellent experience on the road with Blacklane and their team of polished black car drivers. I would highly recommend them for any upcoming needs and I will be booking with them again very soon!”

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Posted 3 months ago

Dear Larry, Thank you for such a wonderful review! We’re delighted that you’ve consistently received amazing chauffeurs, premium vehicles, and excellent experiences with Blacklane. We can't wait for your next booking! Kind regards, Chloe

Posted 3 months ago

“Great service!”

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Posted 3 months ago

Dear Daniel, Thank you for your review! It's wonderful to hear you appreciated our excellent service. We'd love the chance to ensure another great experience for you - hope to see you on board again! Kind regards, Chloe

Posted 3 months ago

“Driver from port to airport in Barcelona was excellent”

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Posted 3 months ago

Dear Susan, Thank you for your feedback about your Barcelona ride. We’re delighted to hear your drive to the airport was excellent. When travelling, we know how important it is for everything to go smoothly. Safe travels! Kind regards, Chloe

Posted 3 months ago

“Love the service”

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Posted 3 months ago

Dear Ana, Thank you so much for your kind words! We’re thrilled to hear you love our service. It's our pleasure to keep delivering the same reliable experience for you. Thanks for entrusting us with your travels. Kind regards, Chloe

Posted 3 months ago

“Car on time both journeys booked with no hassle.”

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Posted 3 months ago

Dear Valued Guest, Thank you for sharing your experience about your recent rides. We’re delighted to hear both trips were on time and hassle-free. We'll endeavour to deliver another seamless trip on your next booking. Warm regards, Chloe

Posted 3 months ago

“Great service. Driver went above and beyond”

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Posted 3 months ago

Dear Ira, Thank you for your fantastic review. Our experienced chauffeurs will do their best to accommodate your needs and give you peace of mind. Thanks for letting us know we provided you with excellent service! We hope to see you booking with us again soon. Kind regards, Chloe

Posted 3 months ago

“I love Blacklane. They are always on time and I have never had a problem scheduling a ride. As an EA, it has been a huge time saver.”

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Posted 3 months ago

Dear Susan, Thank you for your wonderful review. It's amazing to know you are so impressed with our service! We pride ourselves on delivering seamless journeys for guests and bookers. We’ll continue to strive for the same high standard on every ride. Warm regards, Chloe

Posted 3 months ago

“Terrible. My senior citizen mother’s safety was placed at risk. I requested in my reservation for a “sedan ONLY”. Instead, we received an SUV that she had trouble getting into and almost fell! I am not happy that you did not follow my reservation instructions.”

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Posted 3 months ago

Dear David, Thank you for sharing this - we understand how upsetting this must have been, especially given your mother’s safety and comfort. We're sorry to hear about your experience and we'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly. Thank you again for raising this, and we hope we can make things right. Sincerely, Veronica

Posted 3 months ago

“My driver Cesar was very courteous, friendly, helpful and informative. He kept me updated prior to my arrival at Houston airport and was waiting for me at the baggage area, and helped to carry my bags. I highly recommend this service.”

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Posted 3 months ago

Dear Keria, Thank you for sharing your wonderful feedback. We’re glad your friendly chauffeur, Cesar made your airport transfer so easy - it's lovely to know you had peace of mind during your booking. Your recommendation is so appreciated! We hope to see you on board again in future. Kind regards, Chloe

Posted 3 months ago

“Excellent service!”

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Posted 3 months ago

Dear Marion, Thank you for your review, and for letting us know you enjoyed your ride! We would love to deliver the same excellent service for many more journeys. Hoping to see you on board. Kind regards, Chloe

Posted 3 months ago

“Blacklane car service is hands down the best! I am very pleased with the professionalism of the drivers, the attention to the details of the service, the communication with the customer throughout the experience and great on time service. Great service and great people work for Blacklane, very focused on the customer.”

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Posted 3 months ago

Dear Linda, Thank you for this fabulous review. Our professional drivers, meticulous attention to detail and timely service are all essential in delivering the level of service our guests deserve. We’re grateful for your kind words and look forward to your next Blacklane journey. Kind regards, Chloe

Posted 3 months ago

“Outstanding service!”

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Posted 3 months ago

Dear Bernardo, Thank you for your wonderful review! It’s our mission to provide world-class experiences, and we’re honoured to be your trusted choice. We can't wait to welcome you back for your next ride. Warm regards, Chloe

Posted 3 months ago

“Fine as always.”

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Posted 3 months ago

Dear Kevin, Thank you for the positive review. We appreciate your continued trust in Blacklane, and truly enjoy delivering excellent service for you on each trip. If there’s anything more we can do to make your next ride even better, please let us know! See you on board. Kind regards, Chloe

Posted 3 months ago

“Good service but no clear standard when selecting a car. Customer service email response was rude.”

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Posted 3 months ago

Dear Valued Guest, Thank you for sharing your feedback. It's great to hear you appreciated our service, but we’re sorry to hear there was inconsistency in the vehicles you have received for your rides. Please rest assured that all our premium vehicles are reviewed and approved before they can carry out any bookings. It's very disappointing to hear you did not feel supported by our dedicated customer care team. If you’d like to share more details about your experience, please email guestrelations@blacklane.com so we can investigate and assist further. Warm regards, Chloe

Posted 3 months ago

“Fantastic ride to SFO! Might be my new mode of transportation.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your review. We’re thrilled to hear you had a fantastic first Blacklane ride. Airport transfers are out speciality, so we'd be honoured to be your mode of transportation for future journeys! Your comments are really appreciated, and we look forward to many more bookings to come. Kind regards, Chloe

Posted 3 months ago

“Everything ok”

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Posted 3 months ago

Dear Christian, Thank you for your review. We’re glad to hear everything went well with your ride. If there’s anything we can do to make your next experience even better, please let us know! Your feedback and suggestions are always appreciated, and are crucial in delivering the top-quality service you deserve. Kind regards, Chloe

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews