Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“I really enjoy using and working with Blacklane. Everything was seemless and worked as advertised. Will continue to use in the future. More than happy with everything.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your fantastic feedback. We’re delighted that your booking was seamless and that you’ll continue to choose Blacklane in the future! It was our pleasure to have you on board. Kind regards, Chloe

Posted 3 months ago

“Easy booking, good service, fairly priced.”

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Posted 3 months ago

Dear Patrick, Thank you for your great feedback. We’re glad the booking process was easy, you found us good value for money, and that you received brilliant service. We appreciate you choosing Blacklane! Kind regards, Chloe

Posted 3 months ago

“My driver was really nice, and communication was easy and smooth; thank you.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your wonderful feedback. We’re so pleased your chauffeur was kind and that communication was easy and smooth throughout. We appreciate you taking the time to share your experience and hope to welcome you back soon. Kind regards, Chloe

Posted 3 months ago

“Excellent, dependable service.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your wonderful feedback. It means a lot to know we are providing the reliable, high quality service you expect from us! We appreciate you taking the time to share your experience and hope to see you booking with Blacklane again. Kind regards, Chloe

Posted 3 months ago

“The ride with Abhis was excellent. He was on time, friendly and a good long ride.”

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Posted 3 months ago

Dear Valued Guest, Thank you very much for your kind feedback - we’re delighted to hear your ride with Abhis was excellent and that he was on time, friendly, and made the journey enjoyable. We truly appreciate you taking the time to share your experience. It means a lot to us that you had such a positive ride, and we’d be happy to welcome you again soon. Wishing you many more smooth travels ahead. Kind regards, Veronica

Posted 3 months ago

“Great service and great drivers”

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Posted 3 months ago

Dear Valued Guest, Thank you so much for your lovely feedback - we’re delighted to hear you enjoyed the service and had great chauffeurs. We truly appreciate you taking the time to share this. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more smooth and comfortable rides ahead. Warm regards, Veronica

Posted 3 months ago

“In alignment with previous pick ups all friendly efficient snd on time . No problems whatsoever.”

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Posted 3 months ago

Dear Margaret Ann, Thank you very much for your continued feedback. We’re delighted to hear that, in line with your previous pick-ups, everything was friendly, efficient, and on time. It’s wonderful to know everything went smoothly with no issues at all. We truly appreciate you choosing Blacklane again, and we look forward to welcoming you on your next ride. Wishing you many more seamless journeys ahead. Warm regards, Veronica

Posted 3 months ago

“Received notice that no car available at 2AM for a ride scheduled for 11AM”

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Posted 3 months ago

Dear Ann, Thank you for taking the time to share this, we understand how frustrating it is to receive a no-availability notice at 2AM for a ride scheduled for 11AM. That’s not the experience we want our guests to have, and we’re sorry for the inconvenience this caused. We're sorry to hear about your experience. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly. Thank you again for flagging this, and we hope we can make things right. Sincerely, Veronica

Posted 3 months ago

“Great driver, very prompt, very polite.”

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Posted 3 months ago

Dear Clay, Thank you very much for your kind review. We’re delighted to hear your chauffeur was great, very prompt, and very polite. We truly appreciate you taking the time to share your experience. We’re grateful you chose Blacklane and hope to welcome you again soon. Wishing you many more smooth rides ahead. Warm regards, Veronica

Posted 3 months ago

“The driver was great! His car was also very nice.”

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Posted 3 months ago

Dear Kathy, Thank you so much for your lovely feedback - we’re delighted to hear your chauffeur was great and that you enjoyed the car as well. We truly appreciate you taking the time to share this. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more comfortable rides ahead. Kind regards, Veronica

Posted 3 months ago

“Highly recommend”

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Posted 3 months ago

Dear John, Thank you very much for your review - we’re truly glad to hear you’d highly recommend us. We really appreciate your support. We look forward to welcoming you again soon. Wishing you many more smooth journeys ahead. Warm regards, Veronica

Posted 3 months ago

“As always our Blacklane driver was both helpful and courteous. His friendly demeaner made us relaxed and comfortable. His car was clean and well kept.”

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Posted 3 months ago

Dear Jacklyn, Thank you very much for your kind feedback. We’re delighted to hear your chauffeur was helpful and courteous, and that their friendly demeanor helped you feel relaxed and comfortable. We’re also glad the vehicle was clean and well kept, as that’s exactly the experience we aim to provide. We truly appreciate you choosing Blacklane again, and we look forward to welcoming you on your next ride. Wishing you many more smooth and comfortable journeys ahead. Warm regards, Veronica

Posted 3 months ago

“Seem;ess, professional, courteous. Great communication.”

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Posted 3 months ago

Dear Frank, Thank you very much for your feedback. We’re delighted to hear your experience was seamless, professional, and courteous, and that the communication was great throughout. We truly appreciate you taking the time to share this. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more smooth journeys ahead. Warm regards, Veronica

Posted 3 months ago

“Flew into Santiago Chile - service was impeccable as were the vehicles.”

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Posted 3 months ago

Dear Valued Guest, Thank you very much for your wonderful feedback. We’re glad to hear your service in Santiago, Chile was impeccable and that you were impressed with the vehicles as well. We truly appreciate you taking the time to share your experience. We’re grateful you chose Blacklane and would be happy to welcome you again soon. Wishing you many more smooth and comfortable travels ahead. Kind regards, Veronica

Posted 3 months ago

“Great service”

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Posted 3 months ago

Dear Rebecca, Thank you very much for your review - we’re so pleased to hear you enjoyed the service. We truly appreciate you taking the time to share your feedback. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more smooth journeys ahead. Warm regards, Veronica

Posted 3 months ago

“Thank you so much, professional service”

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Posted 3 months ago

Dear Mohammed, Thank you very much for your kind words. We’re delighted to hear you enjoyed a professional experience with us. We truly appreciate you taking the time to share your feedback. We’re grateful you chose Blacklane and hope to welcome you again soon. Wishing you many more smooth rides ahead. Kind regards, Veronica

Posted 3 months ago

“On time, very kind and professional.”

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Posted 3 months ago

Dear Anouk, Thank you very much for your review! We’re delighted to hear your chauffeur was on time, very kind, and professional. We truly appreciate you taking the time to share your experience. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more smooth journeys ahead. Warm regards, Veronica

Posted 3 months ago

“Punctuality and service is fantastic”

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Posted 3 months ago

Dear Julie, Thank you very much for your kind feedback - we’re delighted to hear the punctuality and service were fantastic. We truly appreciate you taking the time to share your experience. We’re grateful you chose Blacklane and look forward to welcoming you again soon. Wishing you many more smooth journeys ahead. Kind regards, Veronica

Posted 3 months ago

“A reliable, sependable, high end service with friendly chauffers who provide a safe, quick, and comfortable journey. Thieir timely communications and confirmations were delightful.”

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Posted 3 months ago

Dear Kevin, Thank you very much for your thoughtful review. We’re so happy to hear you found Blacklane reliable and high-end, and that our chauffeurs were friendly while providing a safe, quick, and comfortable journey. We’re also glad you enjoyed the timely communications and confirmations along the way. We truly appreciate you choosing Blacklane and hope to welcome you again soon. Wishing you many more smooth and comfortable rides ahead. Warm regards, Veronica

Posted 3 months ago

“We had the best experience with Blacklane. Our driver was friendly and a safe driver.”

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Posted 3 months ago

Dear Lisa, Thank you so much for your lovely review! We’re delighted to hear you had the best experience and that your chauffeur was friendly and drove safely. We truly appreciate you taking the time to share your feedback. We’re grateful you chose Blacklane and would be happy to welcome you again soon. Wishing you many more smooth journeys ahead. Kind regards, Veronica

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews