Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Comfortable as always.”

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Posted 3 months ago

Dear Mariano, Thank you very much for your review. We’re delighted to hear that you found your ride comfortable as always. Your trust means a lot to us, and we look forward to welcoming you on board again soon. Warm regards, Veronica

Posted 3 months ago

“Very reliable”

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Posted 3 months ago

Dear Karsten, Thank you very much for your review. We’re delighted to hear that you found our service very reliable. Your trust means a lot to us, and we look forward to welcoming you on board again soon. Warm regards, Veronica

Posted 3 months ago

“Top Service”

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Posted 3 months ago

Dear Theo, Thank you so much for taking the time to share your feedback. We’re delighted to hear you had a top service experience with Blacklane. We truly appreciate your support and hope to welcome you again soon. Wishing you many more smooth and comfortable rides ahead. Warm regards, Veronica

Posted 3 months ago

“Driver was friendly but professional. Arrived on time and dressed professionally. Car was exceptionally clean.”

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Posted 3 months ago

Dear Mark, Thank you very much for taking the time to share your experience with us. We’re really pleased to hear that your chauffeur was friendly yet professional, arrived on time, and that the car was exceptionally clean. It means a lot to know that these details helped make your journey a positive one, and we truly appreciate you choosing Blacklane. We hope your future trips with us are just as smooth and comfortable. Warm regards, Veronica

Posted 3 months ago

“I've used Blacklane three times in the last three weeks. Terrific and dependable service. You are now a permanent part of any of my travel plans.”

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Posted 3 months ago

Dear Candace, Thank you so much for sharing this wonderful feedback and for choosing us so often over the past few weeks. We’re delighted to hear that you’ve found our service both terrific and dependable. It truly means a lot to know that Blacklane has become a permanent part of your travel plans, and we’re very grateful for your trust. We look forward to making many more of your journeys smooth and comfortable. Warmest regards, Veronica

Posted 3 months ago

“Very good service”

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Posted 3 months ago

Dear Valued Guest, Thank you very much for taking a moment to share your feedback with us. We’re really pleased to hear that you experienced very good service. It means a lot to know that your journey left you with a positive impression, and we truly appreciate you choosing Blacklane. We hope to have the pleasure of looking after your rides again in the future. Warm regards, Veronica

Posted 3 months ago

“Cancelled ride at 4:45 AM with absolutely no explanation that was consistent between representatives. Horrific customer service and communication. Had no intention of providing the ride but waiting until early morning hours to alert.”

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Posted 3 months ago

Dear Amy, Thank you for sharing your feedback with us. We’re very sorry that your ride was cancelled and that you received inconsistent information from our team. This is not the level of reliability and clear communication we want to provide, especially at that hour, and we understand how stressful this must have been. We're sorry to hear about your experience. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly. Kind regards, Veronica

Posted 3 months ago

“They have been very dependable, and very responsive!”

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Posted 3 months ago

Dear Donna, Thank you very much for taking the time to share this kind feedback with us. We’re really pleased to hear that you’ve found us both dependable and responsive. It means a great deal to know you can rely on us for your journeys, and we truly appreciate you choosing Blacklane. We hope to continue supporting your travels with the same level of care and attentiveness. With warm regards, Veronica

Posted 3 months ago

“Great service vehicles are always clean and new. I love this service because they are reliable and you feel safe with them. Keep uo the good work!!”

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Posted 3 months ago

Dear Michelle, Thank you so much for sharing this wonderful feedback with us. We’re really happy to hear that you consistently experience great service, with clean, modern vehicles that help you feel safe and looked after. It means a lot to know that you value our reliability and trust us with your journeys, and we truly appreciate your kind encouragement to keep up the good work. We look forward to making your future rides just as comfortable and reassuring. Warmest regards, Veronica

Posted 3 months ago

“Always great service”

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Posted 3 months ago

Dear Sally, Thank you so much for taking a moment to share your thoughts with us. We’re really happy to hear that you consistently experience great service when you ride with Blacklane. Your loyalty and trust truly mean a lot, and we’re grateful each time you choose us for your journeys. We look forward to making many more of your trips just as smooth and comfortable. Warmest regards, Veronica

Posted 3 months ago

“Driver was very nice and helpful”

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Posted 3 months ago

Dear Bradford, Thank you very much for taking the time to share your feedback with us. We’re really glad to hear that your driver was so nice and helpful throughout your journey. It means a lot to know you felt well looked after, and we truly appreciate you choosing Blacklane. We hope we’ll have the pleasure of supporting your travels again whenever you need a comfortable, reliable ride. Kind regards, Veronica

Posted 3 months ago

“Efficient. Friendly, professional and courteous”

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Posted 3 months ago

Dear William, Thank you very much for taking the time to share this feedback with us. We’re really pleased to hear that you found your experience efficient, as well as friendly, professional, and courteous. It means a lot to know that our team helped make your journey feel so positive, and we truly appreciate you choosing Blacklane for your ride. We hope your future travels bring many more opportunities for us to look after your journeys with the same level of care. Warm regards, Veronica

Posted 3 months ago

“Driver great. Communication and tracking great”

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Posted 3 months ago

Dear Stacey, Thank you so much for taking a moment to share your experience with us. We’re really pleased to hear that both your chauffeur and the communication and tracking worked so well for your journey. It means a great deal to know that everything felt smooth and well-coordinated from start to finish, and we truly appreciate you choosing Blacklane. We hope your future travels bring many more opportunities for us to look after your rides with the same level of care. Warm regards, Veronica

Posted 3 months ago

“Pro and courteous.”

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Posted 3 months ago

Dear Louis, Thank you very much for taking the time to share your feedback with us. We’re really pleased to hear that you experienced such professional and courteous service. It means a great deal to know your journey left you with such a positive impression, and we truly appreciate you choosing Blacklane. We hope to have the pleasure of welcoming you again whenever you need a comfortable, reliable ride. Kind regards, Veronica

Posted 3 months ago

“Great compassionate service”

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Posted 3 months ago

Dear Ashley, Thank you so much for sharing your kind feedback with us. We’re truly pleased to hear that you experienced such great, compassionate service during your journey. It means a lot to know that you felt well cared for, and we really appreciate you choosing Blacklane for your ride. We hope we’ll have the pleasure of welcoming you again whenever you need a comfortable, stress-free transfer. Wishing you many smooth journeys ahead, Veronica

Posted 3 months ago

“Great first experience with airport pickup in Frankfurt. On time and very comfortable ride. Thanks!”

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Posted 3 months ago

Dear Richard, Thank you so much for sharing your feedback about your first airport pickup in Frankfurt. We’re delighted to hear that your chauffeur was on time and that you enjoyed a very comfortable ride. It’s wonderful to know that your first experience with us went so smoothly, and we truly appreciate you choosing Blacklane for your journey. We hope your future travels bring more opportunities for us to look after your rides with the same level of comfort and reliability. Kind regards, Veronica

Posted 3 months ago

“reliable and efficiant, thank you!”

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Posted 3 months ago

Dear Victoria, Thank you very much for taking a moment to share this kind feedback with us. We’re really pleased to hear that you found our service both reliable and efficient. It means a great deal to know that everything went smoothly for your journey, and we truly appreciate you choosing Blacklane. We hope to have the pleasure of looking after your rides again whenever you need comfortable, dependable transport. Warmest regards, Veronica

Posted 3 months ago

“Great service, perfect driver”

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Posted 3 months ago

Dear Barry, Thank you so much for sharing your feedback with us today. We’re delighted to hear that everything went smoothly and that you enjoyed great service with a perfect chauffeur. It’s wonderful to know that your ride met your expectations from start to finish, and we truly appreciate you choosing Blacklane for your journey. We’d be very happy to welcome you back on board whenever you need a comfortable and reliable ride. Warm regards, Veronica

Posted 3 months ago

“I have only praise for the service provided.”

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Posted 3 months ago

Dear Barry, Thank you very much for taking the time to share your kind words about our service. We’re delighted to know that your experience with Blacklane left you with only praise. It’s wonderful to hear that everything met your expectations, and we truly appreciate you choosing to travel with us. We hope we’ll have the pleasure of welcoming you again on a future journey. Warm regards, Veronica

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Dear Lauren, Thank you for the wonderful feedback. We’re delighted you had an excellent service experience. We look forward to delivering the same for your future rides. Kind regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews