Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“great service always - drivers are always on time, courteous, helpful and do the job!”

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Posted 6 months ago

Dear Susan, Thank you for sharing your wonderful feedback. We’re delighted to hear that our chauffeurs consistently arrive on time and go the extra mile to help. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Driver could not greet at the meeting point at JFK (Welcome area Terminal 8) due to ongoing costruction works. The meeting location should be updated in all e-mails please.”

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Posted 6 months ago

Dear Anika, Thank you for sharing your feedback with us. I am very sorry that this situation caused some confusion regarding your pickup location. I have taken careful note of your comments and will share them with the relevant department. I hope that the ride went smoothly despite this issue. I wish you a wonderful day ahead, and we truly look forward to traveling with you again. Best regards, Lara

Posted 6 months ago

“Great experience”

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Posted 6 months ago

Dear Brian, Thank you for the feedback and for sharing that you had a great experience. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Thank you for good service and safe transportaion from Heathrow to our hotel in london. Very nice treatment from the chauffeur.”

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Posted 6 months ago

Dear Kristina, Thank you so much for your kind words. We’re delighted to hear that you had a smooth and safe transfer from Heathrow to your hotel in London and that you were pleased with the chauffeur’s service. We appreciate you taking the time to share your positive experience. Kind regards, Jacob

Posted 6 months ago

“Very good service.”

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Posted 6 months ago

Dear Daniel, Thank you for your kind feedback. We’re glad you had a very good service. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“My Blacklane experience in Denver was excellent. The car was spotless, the driver very courteous and professional. Great high standard as expected by Blacklane.”

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Posted 6 months ago

Dear Lisa, Thank you so much for sharing your wonderful experience. We’re delighted to hear that your Blacklane ride in Denver met your high standard with a spotless vehicle and professional chauffeur. We truly appreciate your kind words and look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Wonderful service!”

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Posted 6 months ago

Dear Valued Guest, Thank you so much for sharing your wonderful feedback. We’re thrilled to hear you had a great experience with our service. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Very pleased with timeliness and professionalism of the drivers”

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Posted 6 months ago

Dear Sandra, Thank you for sharing your positive feedback. We’re glad our chauffeur's timeliness and professionalism met your expectations. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Nice hospitality”

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Posted 6 months ago

Dear Venkatesan, Thank you for your kind words about our hospitality. We’re delighted you enjoyed your experience and we’re here if you need anything else. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Overpriced considering the service quality”

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Posted 6 months ago

Dear Valued Guest, Thank you for your feedback regarding our service. We always strive to provide an exceptional experience, and I’m sorry to hear you felt our pricing didn’t reflect the quality you received. Your concerns are important to us, and we take them seriously as we continuously work to improve our service. If you’d like to discuss this further, please don’t hesitate to reach out to us at guestrelations@blacklane.com. We value your insights and would love to make this right for you. Best wishes, Chloe

Posted 6 months ago

“Driver was very patient as we waited in the customs line for almost 2 hours.”

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Posted 6 months ago

Dear Michael, Thank you for sharing your experience. We’re glad to hear the chgauffeur remained patient during the customs wait and that you enjoyed the service. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Dear team, I have been waiting for a week to hear back about my complaint. Clearly the customer is not a big priority. As a result, I have decided to use another car service today”

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Posted 6 months ago

Dear Mika, Thank you for reaching out to us. I sincerely apologise for the delay in addressing your complaint, as we recognise the importance of timely communication. Your concerns are truly valued, and it’s disheartening to hear that we did not meet your expectations. We would welcome the opportunity to discuss your experience further. Please reach out to us at guestrelations@blacklane.com so we can assist you directly and follow up on your concerns. Warm regards, Chloe

Posted 6 months ago

“I recently used blacklane service for my trip to the airport, and it was absolutely fantastic from start to finish. The driver arrived right on time, greeted me warmly, and helped with my luggage with genuine care. The car was spotless, comfortable, and felt premium. It was a relaxing and stress-free journey .”

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Posted 6 months ago

Dear Valued Guest, Thank you so much for sharing your glowing experience with us. We’re delighted to hear that every step of your trip contributed to a relaxing and stress free journey. Your warm feedback motivates us to maintain and elevate these standards for all future rides. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“On time, courteous.”

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Posted 6 months ago

Dear Barry, Thank you for taking the time to share your feedback. We’re glad to hear your experience was on time and courteous. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Driver was on time, very polite and helpful”

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Posted 6 months ago

Dear Peter, Thank you for your kind words. We’re delighted to hear the chauffeur was on time and helpful. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“If you can't trust your time or reliability to a ride sharing service, don't put your faith in Blackline. Pre-booked weeks in advance for black car service from the French Quarter to Baton Rouge for the LSU Texas A&M game. Service to Baton Rouge was as I expected only to learn minutes before our return trip (via email no less) Blacklane chose to let us down by indicating they were unable to fill our ride. Think twice about using Blacklane.”

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Posted 6 months ago

Dear Michael, Thank you for sharing your feedback. I am truly sorry that we were unable to perform your return ride following your sporting event. While it is rare that we are unable to fulfil a booked ride, this does not take away from the negative impact it had on your plans. We should always notify you of important changes by phone, and so it is concerning to hear you did not receive a call from us on this occasion. I would love the opportunity to investigate this further, and work to make things right. Therefore, I kindly encourage you to email your booking number for this unsuccessful ride to guestrelations@blacklane.com. I hope we can restore your faith in our service, as your custom really is valued. Warm regards, Chloe

Posted 6 months ago

“Everything was perfect. Even though our flight was delayed several hours. Blacklane was on time.”

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Posted 6 months ago

Dear Mike, Thank you for sharing your feedback. We’re delighted to hear everything was perfect and that Blacklane was on time despite your flight delay. We appreciate you choosing us and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 6 months ago

“We had an amazing experience on our recent transfer in Barcelona. The driver, Umar, was very friendly, professional, and punctional. He communicated very thoroughly and made sure we had everything we needed. Strongly recommend!”

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Posted 6 months ago

Dear Megan, Thank you so much for sharing your wonderful experience. We’re delighted to hear that Umar made your transfer in Barcelona friendly and that his thorough communication helped ensure you had everything you needed. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Drivers were professional, car was clean and speed within required limit”

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Posted 6 months ago

Dear Nefi, Thank you for sharing your experience. We’re glad to hear that the chauffeurs were professional, the vehicle was clean and the speed met your expectations. We appreciate your feedback and look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“Service on time, courteous, pleasant. Will use again.”

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Posted 6 months ago

Dear Valued Guest, Thank you for your kind words. We’re glad to hear that the service was on time and pleasant. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews