Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Was pretty overall pretty good. Few minor things preventing a 5 star but overall was good and put effort in.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for taking the time to share your experience. We’re glad to hear that you found the service to be good and we value the feedback about the minor points that prevented a perfect score. If there’s anything specific you’d like to highlight or help us with for your next ride, please let us know. Kind regards, Jacob

Posted 6 months ago

“Could do better with being available at scheduled time accounting for possible traffic issues, a bit overpriced in my opinion, and app/website crossover issues. The drivers were friendly and nice and the vehicle was pristine and comfortable.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for sharing your thoughts with us. We’re pleased to hear that you found our chauffeurs friendly and the vehicle comfortable, though we understand your concerns regarding timing, pricing, and the app experience. Feedback like yours helps us identify areas for continued improvement. We appreciate you taking the time to let us know and hope to have the opportunity to provide an even smoother experience in the future. Warm regards, Veronica

Posted 6 months ago

“Absolutely excellent service. Comfortable car witht the car seat that we requested. Our driver was incredibly accomodating. Will definitely be using Blacklane in the futurue.”

Helpful Report

Posted 6 months ago

Dear Dana, Thank you so much for sharing your wonderful feedback. We’re delighted to hear that you had an excellent experience and that the vehicle met your standards. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“An excellent transfer from London Heathrow T3 to Crawley on a complicated day, last Friday, with the M25 closed southbound at Leatherhead. Romi looked after me throughout the journey as we dashed down the Surrey lanes, cross country, with the wonderful autumn colours on display.”

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Posted 6 months ago

Dear Allan, Thank you for sharing your wonderful review. We’re delighted Romi looked after you on such a day and that you enjoyed the journey through the autumn colors. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“I had two excellent drivers back and forth between my hotel and IST airport. I felt safe and well taken care of. Both were great at communicating in English.”

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Posted 6 months ago

Dear Ulrich, Thank you so much for taking the time to share your wonderful feedback. We’re thrilled to hear you felt safe and well taken care of and that both chauffeurs communicated clearly in English. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Excellent service, On time, No hassel, great text message service and drivers were very polite & chatty”

Helpful Report

Posted 6 months ago

Dear Killian, Thank you for sharing your wonderful feedback. We’re delighted to hear the service was excellent and that you enjoyed our text updates and polite, chatty chauffeurs. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Convenient service, with the chauffeur and car exactly as promised. Very transparent and reliable experience.”

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Posted 6 months ago

Dear Liran, Thank you for taking the time to share your experience. We're delighted to hear that the service and vehicle met your expectations and that you found everything transparent and reliable. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Your service is very good but one suggestion, please have a larger signage when we come out of customs and an international airport city there’s tens of thousands of people waiting for incoming passengers and your drivers get lost in the crowd with just showing their iPhone with my name on it. I prefer to have a 8 x 10 signage with my name on it holding up above their heads so I can see it when I get out of the customs area.”

Helpful Report

Posted 6 months ago

Dear Allan, Thank you for your kind words about the service and for sharing your helpful suggestion. We’re sorry for the difficulty you experienced with finding the chauffeur after customs. We’ll pass this feedback to our operations team to explore how we can improve arrival signage and visibility at airports. Warm regards, Jacob

Posted 6 months ago

“Dear Blacklane, I have the below comments: - Before the ride, only driver name and phone number is shared in the email but not car plate number. We need to ask CS for the car plate number, and this is not that user friendly. - I used Blacklane quite a few times before, and there were emails notifying when the guest gets in the car and drop off. Unfortunately, there were no such notifications for the recent booking.”

Helpful Report

Posted 6 months ago

Dear Florence, Thank you for sharing your insights and for your continued use of our service. We’re sorry for the trouble with the vehicle plate visibility and the missing guest notifications. Please feel free to reach out to us on service@blacklane.com and we will be happy to double check that your notification are enabled. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Thank you for always being on time and very professional.”

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Posted 6 months ago

Dear Valued Guest, Thank you sincerely for your kind words. We’re glad to hear you found us punctual and professional. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“I was so appreciative of my first experience with Blacklane. Everything was just so easy. I doubt I will use any other service for last minute requirements, internationally again.”

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Posted 6 months ago

Dear Jade, Thank you so much for sharing your wonderful feedback. We’re thrilled to hear your first experience with Blacklane was easy and enjoyable and we’re honored you’d consider us for your international travel needs in the future. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Just fine, on time and clean car”

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Posted 6 months ago

Dear Valued Guest, Thanks for sharing your feedback. We’re glad the ride was on time and the vehicle met your expectations. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“The driver was on time, he drove well. Our only complaint is that the car was warm. I made a commemt, but the driver didn't make a serious effort to lower the temperature.”

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Posted 6 months ago

Dear Cynthia, Thank you for sharing your feedback. We’re glad the chauffeur arrived on time and drove well, we’re sorry that the temperature inside the car was uncomfortable. We’ll pass your comment on to our operations team to ensure chauffeurs address climate control more promptly in the future. We appreciate you giving us the chance to improve and hope to exceed your expectations on your next ride. Warm regards, Jacob

Posted 6 months ago

“Prompt professional service”

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Posted 6 months ago

Dear Gail, Thank you for sharing your feedback. We’re glad to hear you found our service prompt and professional and we appreciate you choosing Blacklane. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Driver arrived on time,and was very good”

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Posted 6 months ago

Dear Gaynor, Thank you sincerely for sharing your feedback. We’re delighted to hear that the chauffeur arrived on time and was very good. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Blacklane is truly exceptional to deal with. I have used them worldwide and they never disappoint.”

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Posted 6 months ago

Dear Valued Guest, Thank you for your wonderful feedback. We’re thrilled to hear that Blacklane has consistently delivered exceptional experiences for you worldwide. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Always reliable with good cars and service”

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Posted 6 months ago

Dear Andrea, Thank you for sharing your feedback. We’re glad to hear you find our service reliable and our vehicles to your satisfaction. We’ll continue to strive to keep you impressed with every ride. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Excellent service. Would definitely use again!”

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Posted 6 months ago

Dear Melanie, Thank you so much for your wonderful feedback. We’re delighted you had an excellent service and would definitely use us again. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Perfect in organisation and service and kindness.”

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Posted 6 months ago

Dear Thomas, Thank you sincerely for your wonderful feedback. We’re delighted to hear that you found our service and kindness perfect. It means a lot to us. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Thank you for my recent trip to Heathrow airport. The traffic was very heavy but the driver continually monitored the best route to take. A very comfortable journey in preparation for a long flight ahead. Highly recommend!”

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Posted 6 months ago

Dear Michelle, Thank you for sharing your positive experience. We’re delighted to hear the chauffeur navigated heavy traffic effectively and that you had a comfortable journey in preparation for your flight. We appreciate your recommendation and look forward to welcoming you again. Kind regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews