Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Great ride. Driver was very nice and professional. It was very easy to book the ride. Very smooth trip.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your 5/5 rating. We’re delighted to hear the chauffeur was nice and professional and that the booking process and ride were smooth and easy for you. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“From ease of booking to pick up and drop off, Blacklane delivers a safe, comfortable, professional service. We have never been disappointed, and ALWAYS impressed with your drivers and cars and your App designers are amazing—so easy to book and make changes.”

Helpful Report

Posted 3 months ago

Dear Robin, Thank you for your 5/5 rating and kind words. We’re thrilled that booking, pickup, and drop-off were smooth and that you find our chauffeurs, vehicles and app design consistently impressive. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Excellent customer service, high quality car. Highly recommend for Cape Town.”

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Posted 3 months ago

Dear Brian, Thank you for your 5/5 rating and kind words. We’re delighted your experience with us in Cape Town met your expectations, including the chauffeur and vehicle. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Nothing to complain about service, quality and punctuality, but the price was a little steep.”

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Posted 3 months ago

Dear Håkon, Thank you for your 5/5 rating. We’re glad you were satisfied with the service, quality and punctuality. We’ve noted your comment about the price and will pass it along for consideration. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Enjoyed my ride. Chauffeur was very polite and professional. Car was comfortable and the service experience was above expectations”

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Posted 3 months ago

Dear Grace, Thank you for your 5/5 rating and kind words. We’re delighted that you found the chauffeur polite and professional, and that the vehicle and overall service exceeded your expectations. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“From time of pickup to drop off, the communication, the driver and the ride all went very well. Thank you”

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Posted 3 months ago

Dear Satjend, Thank you for your 5/5 rating and kind words. We’re delighted the pickup to drop off experience, communication, and ride met your expectations. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Excellent”

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Posted 3 months ago

Dear Jason, Thank you for your 5/5 rating and kind words. We’re delighted your chauffeur and ride met your expectations, excellence is what we aim for. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Sharp, on time, quality driving Set back and relax”

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Posted 3 months ago

Dear Nizar, Thank you for your 5/5 rating and kind words. We’re delighted you found the ride sharp, on time and of high quality. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Excellent service and convenient business and personal travel.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your 5/5 rating. We’re thrilled you found our service excellent and convenient for both business and personal travel. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Very bad experience i paid for platinum service i got downgraded”

Helpful Report

Posted 3 months ago

Dear Abdulla, We’re truly sorry to hear that your Platinum service was downgraded. This isn’t the standard we aim for. Please contact us at guestrelations@blacklane.com with your booking number and any relevant details so we can investigate promptly and assist. Warm regards, Jacob

Posted 3 months ago

“On time. Clean car”

Helpful Report

Posted 3 months ago

Dear Susan, Thank you for your 5/5 rating. We’re glad the chauffeur was on time and the vehicle clean. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Excellent customer service, seamless communication, professional drivers.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your 5/5 rating and kind words. We’re delighted that you experienced excellent customer service, seamless communication and professional chauffuers. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Great service. Professional & courteous drivers. Clean, luxury vehicles.”

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Posted 3 months ago

Dear Joseph, Thank you for your 5/5 rating. We’re delighted our professional and courteous chauffeurs and clean luxury vehicles met your expectations. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Wonderful”

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Posted 3 months ago

Dear Charles, Thank you for your 5/5 rating and kind words. We’re delighted you found your experience wonderful. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Excellent service, thank you”

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Posted 3 months ago

Dear Jeremy, Thank you for your 5/5 rating and kind words. We’re delighted you had an excellent service. We strive to provide the best possible experience and your feedback confirms we’re on the right track. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Dear Sreepad, Thank you for your 5/5 rating and for sharing your positive experience. We’re thrilled that you found our service excellent. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Timely updates, good communication, fair rates”

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Posted 3 months ago

Dear Eden, Thank you for your 5/5 rating and kind words. We’re glad our timely updates, clear communication and fair rates met your expectations. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“I was looking for last minute tranportation for some stranded at PHX. I found Blacklane online and tried them. The service we go was wonderful. They were able to pick up my folks in a timely manner. The communication was great, keeping me updated along the way. I will be using them again.”

Helpful Report

Posted 3 months ago

Dear Eunice, Thank you for your 5/5 rating and for choosing Blacklane for your last-minute transportation at PHX. We’re glad our team could assist promptly and keep you updated throughout. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Arrived a little early due to concerns of extra traffic. Excellent driving and pleasant conversation. Dropped us perfectly close to entrance.”

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Posted 3 months ago

Dear John, Thank you for your 5/5 rating and kind words. We’re delighted your chauffeur arrived as planned, provided excellent driving and had pleasant conversation, and that you were dropped close to the entrance. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Very reliable.”

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Posted 3 months ago

Dear Michael, Thank you for your 5/5 rating and for choosing Blacklane. We’re glad you find us reliable. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews