Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“I enjoy writing experience with Blacklane every time I travel in and out of the country. Blacklane drivers are prompt and friendly. I would recommend this company to anyone!”

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Posted 3 months ago

Dear James, Thank you for your 5/5 rating and lovely words. We’re thrilled to hear our chauffeurs are prompt and friendly and that you’d recommend Blacklane. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Very professional drivers, always suited and booted. Cars immaculate.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your 5/5 rating. We’re delighted that you found our chauffeurs professional and the vehicles immaculate. Your kind words mean a lot to the team. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Dependable!”

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Posted 3 months ago

Dear Valued Guest, Thank you for your feedback. We’re glad you found us dependable. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Professional, friendly service. Driver was there on time, car was immaculate and very well-driven. Thank you!”

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Posted 3 months ago

Dear Melanie, Thank you for your wonderful feedback. We’re delighted to hear that the service was professional, punctual and the vehicle immaculate. Your kind words mean a lot to us. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Good service.”

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Posted 3 months ago

Dear Ming, Thank you for your feedback and for sharing that you found the service good. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Always dependable. Always on time. Drivers always first rate. Love the app and the ability to be kept up to date in real time.”

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Posted 3 months ago

Dear Kirk, Thank you for your feedback and kind words. We’re thrilled you find us dependable, on time and that our chauffeurs and app keep you well informed with real time updates. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“I would highly reccomend this service. The drviers were extremely courtious and helpful. They and the company kept us well informed about timeing and anticipation for pickups. The vehicles were immaculate.”

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Posted 3 months ago

Dear Susan, Thank you for your feedback and kind words. We’re thrilled the chauffeurs were courteous and helpful and that you felt well informed. We’re glad the vehicles were immaculate. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Timely pick up and the driver was professional.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your feedback. We’re glad to hear the pickup was timely and the chauffeur professional. Your satisfaction is important to us. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Our driver was on time, courteous and friendly. Excellent job!”

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Posted 3 months ago

Dear Alan, Thank you for your feedback and kind words. We’re delighted your chauffeur was on time, courteous and friendly. We strive to provide excellent service every time. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Very friendly”

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Posted 3 months ago

Dear Erna, Thank you for your feedback and for noting that our team was very friendly. We’re delighted you had a positive experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Drivers were very flexible with time, since our trip was business related and meeting times have changed last minute”

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Posted 3 months ago

Dear Anderson, Thank you for your feedback and kind words. We’re glad our chauffeurs could accommodate your changing meeting times and support your business trip. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“The driver was great however I was expecting them to be there when we arrived at baggage claim. I was literally trying to manage getting my bags and find him when I would have assumed since he knew our flight number that he would be waiting at the correct baggage claim Instead, I was on the phone trying to give him directions of where I was and then I had to get all of our bags off of the belt by myself. My phone battery died at the same time so there was no way of contacting him. I saw another driver that had a large sign which made it easy. I wish he would have been a little bit more prepared For the pick up.”

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Posted 3 months ago

Dear Valued Guest, Thank you for sharing your experience. I’m sorry to hear the pickup didn’t go smoothly at baggage claim and for the trouble with contacting your chauffeur. We’d like to investigate and ensure this doesn’t happen again. Please email guestrelations@blacklane.com with your booking number and a brief description of what occurred and we’ll look into it promptly. Warm regards, Jacob

Posted 3 months ago

“On time, nice car”

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Posted 3 months ago

Dear Eduard, Thank you for your feedback and kind words. We're glad you enjoyed a punctual ride with a nice vehicle. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Excellent service.”

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Posted 3 months ago

Dear Tim, Thank you for your rating and your kind words. We’re delighted the service met your expectations. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Reservations are easy to request. Arrival, transportation, and departure times and locations are quick and convenient.”

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Posted 3 months ago

Dear Dan, Thank you for your rating. We’re glad that reservations, arrival and departure details were quick and convenient for you. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“I was very disappointed to learn that one of your drivers was late/no-show. I did everything I could be be sure that the reservations were correct and in place.”

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Posted 3 months ago

Dear Mukami, We’re truly sorry to hear about your experience. This isn’t the standard we aim for and we understand the frustration it caused. Please contact us at guestrelations@blacklane.com with your booking numbers so we can investigate promptly and resolve this for you. Warm regards, Jacob

Posted 3 months ago

“Always on time. Great service too.”

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Posted 3 months ago

Dear Gregory, Thank you for the perfect feedback and for sharing such kind words. We’re thrilled to hear you’re consistently satisfied with our punctuality and service. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Everything went smooth and the drivers were really nice!”

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Posted 3 months ago

Dear Susanna, Thank you for your feedback. We’re delighted the ride went smoothly and that the chauffeurs were really nice. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Very good”

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Posted 3 months ago

Dear Hamdi, Thank you for your feedback and kind words. We’re glad you had a very good experience with Blacklane. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Fantastic service and clean car”

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Posted 3 months ago

Dear Maxine, Thank you for your feedback and kind words. We’re thrilled you found the service fantastic and the vehicle clean. It’s great to know we met your expectations. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews