Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,635 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Excellent service”

Helpful Report

Posted 9 months ago

Dear Joanne, Thank you so much for your review. Your positive feedback lets us know we are achieving our goal to deliver outstanding service on every ride. We look forward to welcoming you again in the future! Warm regards, Chloe

Posted 9 months ago

“Our friendly driver, Vagelis, was a welcomed sight after our long 20 plus hours travel from Australia into Athens…thank you Blacklane for ensuring our first Greek experience was a good one!”

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Posted 9 months ago

Dear Valued Guest, Thank you for the incredible review, especially regarding your chauffeur, Vagelis. It is heartwarming to know that he made your arrival in Athens a welcoming one after such a long journey. It means a lot to us to contribute positively to your first trip to Greece. We hope to have the pleasure of hosting you again on your next adventure! Warm regards, Chloe

Posted 9 months ago

“All went well with the several pickups I had. One pickup was dropped at the wrong hotel.”

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Posted 9 months ago

Dear Guest, Thank you for your feedback. I'm pleased to hear that the majority of your pickups went smoothly. However, I apologise for the misunderstanding regarding the destination for one of your rides. We understand how important it is to get our guests to the right destination, and we want to give you peace of mind that we deliver a consistent service. Please reach out to us at guestrelations@blacklane.com so we can look into this issue and ensure it doesn’t happen again. Your feedback is vital in helping us provide the best guest experience possible. Warm regards, Chloe

Posted 9 months ago

“Great service, most professional and friendly!”

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Posted 9 months ago

Dear Diane, Thank you so much for your fantastic review! It was our pleasure to ensure you encountered professionalism and friendliness during your time with us. Providing great service is at the heart of what we do, and your feedback truly motivates us. We very much hope to see you again in the future! Kind regards, Chloe

Posted 9 months ago

“Excellent driver”

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Posted 9 months ago

Dear Guest, Thank you for letting us know our chauffeur delivered fantastic service. We're delighted to hear that you had a positive experience with Blacklane. We'd be honoured to do this again for you on your next trip. Best regards, Chloe

Posted 9 months ago

“Great car, driver and overall experience.”

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Posted 9 months ago

Dear David, Thank you so much for sharing your great feedback. Providing exceptional service is our passion, so I am very glad you enjoyed your journey with us. We look forward to welcoming you back for your next booking. Kind regards, Chloe

Posted 9 months ago

“Absolutely the best car service around! I continue to use this company for my executives and each time they say how great Blacklane was for their trip. Thank you all for being reliable, easy to book and professional.”

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Posted 9 months ago

Dear Sarah, Thank you so much for this amazing review! We’re thrilled to know that Blacklane continues to impress your executives with our reliable and professional service. It’s our top priority to make every booking easy and seamless - not only for our passengers but bookers such as yourself too. We can’t wait to welcome you and your team on board again! Warm regards, Chloe

Posted 9 months ago

“on time and clean car”

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Posted 9 months ago

Dear Denise, Thank you for your wonderful review! We're thrilled to hear we were able to deliver punctuality and a clean vehicle for your ride. Ensuring a smooth and pleasant journey for you is our absolute pleasure. We look forward to having you on board with us again soon. Warm regards, Chloe

Posted 9 months ago

“Excellent driver,very courteous”

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Posted 9 months ago

Dear Helen, Thank you for your fantastic review! We are delighted to hear that your chauffeur provided excellent, considerate service. This is absolutely essential to meeting the service level we expect at Blacklane. We want only the best for our guests! Warm regards, Chloe

Posted 9 months ago

“Had to change an earlier flight, spoke to customer service, who denied our e.mail!!? NOT GREAT!!”

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Posted 9 months ago

Dear Glenda, Thank you for your feedback. We sincerely apologise for the confusion you experienced regarding our customer service. It’s concerning to hear about the denial of your email, and I'd really like to investigate this for you. Please could you email your booking number to guestrelations@blacklane.com? Creating a seamless, top quality experience for you is our priority, so we want to make this right. Warm regards, Chloe

Posted 9 months ago

“The driver himself was excellent and really considerate. I paid for a car that will suit us and our luggage. The front seat was not available as a fridge was on that seat. Imagine having 5 people and no where to seat. BUT very disappointed that you guys charged me for a waiting time that is beyond our control. I will really rethink using you guys again.”

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Posted 9 months ago

Dear Bernadette, Thank you for sharing your experience with us. I'm glad to hear that you found our driver considerate, and I sincerely regret the inconvenience caused by the seating situation. Regarding the charges for waiting time, we understand that this can be frustrating. To review your case properly, please write to us at guestrelations@blacklane.com, we will look into your situation and verify the extra charges incurred. Your feedback is invaluable and will help us improve our services. We strive to provide an excellent experience for all our clients, and it's disappointing to hear we fell short in this instance. Warm regards, Lucia

Posted 9 months ago

“Service was very professional and helpful.”

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Posted 9 months ago

Dear Glenn, Thank you for your kind words! We are glad to hear that our service met your expectations and that you found our team professional and helpful. We look forward to serving you again in the future! Kind regards, Lucia

Posted 9 months ago

“Absolutely wonderful. I did suggest that my driver to the airport drop me off at AA door. Which he gladly did. I had a great experience. Will do again!”

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Posted 9 months ago

Dear Mimi, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that your driver provided you with a wonderful experience and was accommodating to your request. It’s always our goal to ensure a smooth and pleasant journey for our customers. Your feedback truly motivates us to keep delivering exceptional service. We look forward to welcoming you back for your next trip! Warm regards, Lucia

Posted 9 months ago

“Very good on time, punctual, and good communicator”

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Posted 9 months ago

Dear Alex, Thank you for your wonderful review! We are delighted to hear that you found our service well timed and that your chauffeur provided a good coversation. Your feedback is invaluable to us and motivates our team to continue delivering excellent experiences. We hope to serve you again soon! Warm regards, Lucia

Posted 9 months ago

“Excellent drivers, particularly the driver in Melbourne, first class, felt like we were in a James Bond movie.”

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Posted 9 months ago

Dear Paul, Thank you for your incredible review! We are incredibly happy to hear that you enjoyed the experience with our drivers, especially in Melbourne. Your feedback encourages us to continue providing first-class service. We look forward to welcoming you again soon! Warm regards, Lucia

Posted 9 months ago

“Your service was spot one. The drivers were one time, professional, and very friendly. The cars were spotless. I would use this service again. Thanks!”

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Posted 9 months ago

Dear Guest, Thank you so much for taking the time to share your amazing experience with us! We are thrilled to hear that you found our service spot on and that our drivers provided a professional and friendly experience. It’s wonderful to know that you appreciated the cleanliness of our vehicles. Your satisfaction is incredibly important to us, and your kind words inspire us to keep delivering top-notch service. We can't wait to have the opportunity to serve you again! Kind regards, Lucia

Posted 9 months ago

“Clean, professional, and well maintained. Helpful and courteous driver.”

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Posted 9 months ago

Dear Lorraine, Thank you for your fantastic feedback! We are glad to hear that you found our service spotless, professional, and well-maintained, and that your driver provided the helpful and thoughtful experience we always strive for. Your kind words truly motivate us to continue delivering exceptional service. We look forward to welcoming you on your next journey! Warm regards, Lucia

Posted 9 months ago

“Pick up on time. Pleasant driver, great car and arrival at destination when expected.”

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Posted 9 months ago

Dear Guest, Thank you for taking the time to share your positive experience with us! We're delighted to know that your chauffeur was welcoming and polite and that you arrived at your destination as expected. Your satisfaction is our priority, and we're glad our service met your needs. We hope to assist you again on your next journey! Warm regards, Lucia

Posted 9 months ago

“Excellent service, even woth a short stop (5 min.) to stretch the legs. Comfortable and safe driving.”

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Posted 9 months ago

Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our service and appreciated the short stop to stretch. Ensuring a comfortable and safe journey is our top priority, and it’s great to know we delivered that for you. We look forward to welcoming you on your next ride! Best wishes, Lucia

Posted 9 months ago

“We got picked up from the Rome airport for a 2 hour and 45 minute drive to Tuscany and not once did the driver offer us a bottle of water. It was the middle of summer, boiling hot day and during the transit from one city to another, catching a flight to Rome to get picked up by a Chauffer service and not offered even a bit of water is a disgrace !”

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Posted 9 months ago

Dear Fiorella, Thank you for taking the time to share your experience. I sincerely apologize that our chauffeur did not offer you water during your long transfer in the heat. I completely understand how uncomfortable that must have been, and I appreciate you bringing this to our attention. Customer comfort is a priority for us, and this feedback will be addressed with our team to enhance our service going forward. If you would like to discuss this matter further, please reach out to us at guestrelations@blacklane.com. We’d love the opportunity to make things right. Warm regards, Lucia

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,635 reviews