Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,635 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Pure professionalism from start to finish”

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Posted 9 months ago

Dear Jamie, Thanks for letting us know we are doing exactly what we set out to do, in providing excellent service from start to end. We greatly appreciate your recognition of our professionalism throughout your experience with us. Your feedback inspires our team to uphold the highest standards in every journey we provide. We'd love to see you again in the near future. Warm regards, Chloe

Posted 9 months ago

“prompt and efficient”

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Posted 9 months ago

Dear Debbie, Thank you so much for sharing your valuable feedback with us. This is invaluable in helping us maintain our high standards of service. We are genuinely so glad your ride was on time and efficient! Looking forward to serving you again in the future! Best wishes, Chloe

Posted 9 months ago

“perfectly seamless trip. Adam was wonderful!!!!”

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Posted 9 months ago

Dear Donna, Thank you for this fantastic review! We're delighted to hear that your trip was perfectly seamless and that Adam made such a positive impression. Your honest experiences and feedback are so important in ensuring we continue to deliver outstanding journeys every time. Thanks for choosing Blacklane - see you on board for your next trip. Best regards, Chloe

Posted 9 months ago

“On time, clean vehicle, courteous driver.”

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Posted 9 months ago

Dear Stacy, Thank you for your lovely feedback. It's so great to hear that you enjoyed a timely ride with a courteous driver. Your comfort and safety are our utmost priorities at Blacklane. We are looking forward to welcoming you back for your next journey. Warm regards, Chloe

Posted 9 months ago

“Excellent service.”

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Posted 9 months ago

Dear Faysal, Thank you so much for your fantastic feedback. We’re thrilled to know we could deliver the excellent service you deserve. Thanks for letting us know we are meeting our high standards! I hppe to see you booking with us again soon. Warm regards, Chloe

Posted 9 months ago

“Good service”

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Posted 9 months ago

Dear Valued Guest, Thank you for your kind review! Providing our customers with a great experience is our top priority, and your feedback truly motivates us to keep delivering excellence. We hope to have you riding with us again in the future. Kind regards, Chloe

Posted 9 months ago

“Driver great, on time, comfortable”

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Posted 9 months ago

Dear Raymond, Thank you for this wonderful review. We're delighted to hear that your driver was punctual and that you had a comfortable ride. We strive to provide our guests with a seamless experience, and it sounds like we hit the mark with you! We look forward to welcoming you back on your next journey. Best regards, Chloe

Posted 9 months ago

“Everything went very well”

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Posted 9 months ago

Dear Neil, This is exactly what we want to hear from our guests, following their Blacklane ride. We aim to provide seamless journeys wherein we give peace of mind to our guests. We'd love to do the same for you on your next trip. Best regards, Chloe

Posted 9 months ago

“Guests were extremely happy with Mr Alfred Thomas. excellent drive and gentile.”

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Posted 9 months ago

Dear Ketaki, Thank you for your fantastic review on behalf of your clients. We’re thrilled to hear that they had such a positive experience with their chauffeur, Alfred. His dedication to providing excellent service and an enjoyable ride truly makes a difference. We'd be honoured to host more of your clients on future bookings. Warm regards, Chloe

Posted 9 months ago

“Driver arrived punctually and was very friendly. Car was an electric Mercedes EQ-series.”

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Posted 9 months ago

Dear Stefan, Thank you for your wonderful review! Providing a comfortable ride in our electric vehicles is just one way we strive to enhance your experience. I am so happy you enjoyed your journey with your fantastic chauffeur. We would love to welcome you soon on your next ride! Warm regards, Chloe

Posted 9 months ago

“The driver was very helpful, polite and driver very well.”

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Posted 9 months ago

Dear Beth, Thank you so much for your wonderful review. It’s fantastic when our team can enhance your experience with their professionalism and driving skills. Your satisfaction is what drives us to excel. We look forward to welcoming you on your next journey! Warm regards, Chloe

Posted 9 months ago

“We have met Shaz before and were very happy to se him again. His driving is first class , very helpful and good conversation . Could not fault him in any way….. amazing man”

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Posted 9 months ago

Dear Aileen, Thank you for your glowing review! We’re so pleased to hear that you had a wonderful experience with Shaz again. His dedication to providing first-class service and engaging conversations truly embodies what we strive for at Blacklane. Your kind words about him mean a lot to us! We can’t wait to welcome you back for your next journey. Warm regards, Chloe

Posted 9 months ago

“Blacklane provides professional and dependable service. The company has provided transportation for me.in the US, Canada and Europe, each booking saw good communication with the driver and on-time pick up. Booking and modifying reservations along with driver location updates on the Blacklane app. Quality vehicles and courteous, professional drivers.”

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Posted 9 months ago

Dear Charles, Thank you for your wonderful review! We’re thrilled to hear that you found our services professional and dependable across various regions. Good communication and punctuality are at the heart of what we do and it’s great to know that our app features enhanced your experience. Your compliments about our vehicles and chauffeurs mean a lot to us. We look forward to seeing you again soon! Warm regards, Jacob

Posted 9 months ago

“Driver was on time, great communication as we were collecting our luggage he contacted us. Clean vehicle”

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Posted 9 months ago

Dear Stephen, Thank you for your fantastic review! We're delighted to hear that your driver was on time and communicated with you before you reached airport arrivals. Immaculate vehicles are a vital part of our service, and it's wonderful to know that you appreciated it. Hoping to see you again in the future. Kindest regards, Chloe

Posted 9 months ago

“Love Blacklane service, always so reliable and always ontime.”

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Posted 9 months ago

Dear Vika, Thank you for your positive feedback. I am delighted to hear that you love our service! It's our goal to provide a reliable, seamless experience, and it’s wonderful to know we’re meeting your expectations. See you next time! Warm regards, Chloe

Posted 9 months ago

“Ash is fabulous driver. Kind, thoughtful and flexible. He made the day whiz by! Had the best tour day because of his great service.”

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Posted 9 months ago

Dear Koko, Thank you so much for your amazing review! We’re overjoyed to hear that Ash provided you with such kind and thoughtful service during your tour day. It's feedback like yours that inspires our team to continue delivering exceptional experiences. We can’t wait to welcome you aboard again for your next adventure! Kind regards, Chloe

Posted 9 months ago

“Both drivers were prompt , polite and efficient.”

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Posted 9 months ago

Dear Quinn, Thank you for your wonderful review! We’re thrilled to hear that both of your chauffeurs met our high standards of professionalism. Your feedback is invaluable to us and helps keep our team motivated to maintain these standards. We can’t wait to serve you again on your next journey! Warm regards, Chloe

Posted 9 months ago

“Driver arrived in a different vehicle than what was selected. The driver was not at baggage claim for meet and greet. There was no sign as described in the agreement.”

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Posted 9 months ago

Dear David, Thank you for your feedback. I’m truly sorry to hear that you received a different vehicle than expected and no meet-and-greet service at the airport. This is not the standard we strive for, and I understand how frustrating this experience must have been for you. We appreciate you bringing this to our attention, and your concerns will be addressed with our team to ensure improvements are made. If you'd like to discuss this further, please reach out to us at guestrelations@blacklane.com. We value your feedback and hope to make things right. Warm regards, Chloe

Posted 9 months ago

“Fabulous service, on time, professional and friendly.”

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Posted 9 months ago

Dear Charlotte, Thank you for your fabulous review! It's fantastic to know your chauffeur was on time, professional, and friendly. Your kind words are truly appreciated and motivate us to keep delivering great experiences for our guests. We look forward to welcoming you back for your next journey! Warm regards, Chloe

Posted 9 months ago

“Excellent service, on time, friendly and the vehicle was spotless. Highly recommended.”

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Posted 9 months ago

Dear Mark, Thank you for your fantastic review! We’re delighted to hear that you experienced excellent service, punctuality, and a spotless vehicle. Your recommendation means a great deal to us. We look forward to seeing you again on future bookings! Warm regards, Chloe

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,635 reviews