Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,635 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Excellent service, very courteous and acomodating drivers. Will use Blacklane for every NYC trip from now on.”

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Posted 9 months ago

Dear Peter, Thank you for your kind feedback. It’s great to know you consider our service excellent and our drivers both courteous and accommodating. Your satisfaction is always important to us, and we’re honoured to be your preferred choice for travel in NYC. We look forward to making your next visit just as enjoyable. Best wishes, Veronica

Posted 9 months ago

“Both driver and vehilce were excellent. Driver was on time and kept us informed of his eta.”

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Posted 9 months ago

Dear Andreas, We truly appreciate you taking the time to share your feedback. It’s wonderful to hear that your driver and vehicle met your expectations and that you valued the communication provided throughout the journey. Your satisfaction is always our priority, and it’s encouraging to know that the experience felt seamless from start to finish. We hope to welcome you on board again soon. Warm regards, Veronica

Posted 9 months ago

“We had two bookings on the same day and both Drivers were great, arrived in plenty of time, very friendly. Cars were immaculate and smooth. Would highly recommend”

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Posted 9 months ago

Dear Mark, We truly appreciate you sharing such positive feedback. It’s great to know that both of your drivers delivered outstanding service and that you travelled in vehicles kept to the highest standards. Your recommendation means a great deal to us, and we remain committed to providing the quality you’ve come to expect. We hope to welcome you on another journey very soon. Warm regards, Veronica

Posted 9 months ago

“We were very happy with the two rides we had recently with Blacklane - courteous, efficient and obviously punctual.”

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Posted 9 months ago

Dear Maurizio, We truly value you taking the time to share your feedback. It’s wonderful to know that you appreciated our courteous, efficient service and our punctuality throughout your rides. Your satisfaction will always be a priority for us, and it’s encouraging to hear we met your expectations. We look forward to making your next journey with us just as smooth. Warm wishes, Veronica

Posted 9 months ago

“Drivers are courteous, on time and respect their customers and their needs. Would not hesitate to use this service again. Bravo!”

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Posted 9 months ago

Dear Peter, We greatly appreciate you sharing your feedback. It’s great to know that our courteous drivers and their attentiveness to your needs made your journey a positive one. Ensuring you feel valued and well cared for is always important to us. We hope to welcome you on another trip in the near future. Warm regards, Veronica

Posted 9 months ago

“Disappointed as when I arrived in Naples there was no one holding a sign with my name. I kind of panicked as I never was in Naples airport before. I then received a text that said a driver was there to pick me up but no one showed up. I started walking around where the drivers with signs of other people and asked a woman. She fortunately knew I was on her list but again no sign. The driver I was texted about; she told me was switched. I then thought it was a scam but fortunately she said to trust her. I told her I already paid for this and there better not be another charge. She assured me there would not be. It was all very confusing.”

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Posted 9 months ago

Dear Paul, Thank you for taking the time to share your experience. I’m very sorry to learn about the confusion upon your arrival in Naples and that the pick‑up did not meet the smooth standard we strive to provide. Please know that we take your feedback seriously. If you’d like to share any additional information or discuss your booking further, please contact us at guestrelations@blacklane.com with your reservation number. We truly appreciate your patience and would value the opportunity to provide you with a more seamless experience in the future. Warm regards, Veronica

Posted 9 months ago

“A professional and friendly service from start to finish, I will definitely use the service again”

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Posted 9 months ago

Dear Frank, We truly appreciate you taking a moment to share your feedback. Knowing that you experienced both professionalism and genuine friendliness from our team means a great deal to us. Providing a smooth and enjoyable experience is always our aim, and it’s encouraging to know you plan to travel with us again. We look forward to making your next journey just as pleasant. Warm regards, Veronica

Posted 9 months ago

“excellent service and on-time”

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Posted 9 months ago

Dear Valued Guest, Thank you for sharing such positive feedback. We’re glad to know you experienced both our high level of service and our punctuality. Making sure every journey is smooth and that our passengers reach their destination on time is central to what we do. We hope to welcome you on another trip in the near future. Warm regards, Veronica

Posted 9 months ago

“Outbound. Driver wakes us by message and phone to change to earlier collection time - to help him, we agreed. Inbound. Flights cancelled and rearranged. Messaged same driver to advise. 5 hours no response. Rang driver, no answer but text back use app. Tried, cannot make changes only cancellations and bookings - too late for that, driver due in an hour. Rang contact centre who re-scheduled. Flight delayed on tarmac so unable to use phone on plane. Arrived 20 minutes after extended pick up window but driver had left. He had not made any effort to contact us. Not sure if driver tracked the flight, did he not remember we had helped him? We found the app to be limited and not helpful. It cost us £112.37 to get a taxi home. We feel we are unable to recommend Blacklane to anyone.”

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Posted 9 months ago

Dear Andrew, Thank you for taking the time to share your experience. I’m very sorry to hear about the difficulties you encountered with your driver on both your outbound and inbound journeys. We aim to provide a seamless, stress‑free service, and it’s clear we did not meet that standard on this occasion. Your feedback regarding the app is also valuable, and we will continue working to improve its functionality and ease of use. If you’d like to share further details and help us understand exactly what went wrong, please contact us at guestrelations@blacklane.com with your booking number. We remain committed to addressing your concerns and would value the opportunity to regain your confidence in us. Warm regards, Veronica

Posted 9 months ago

“On time, very professional Will use the service again”

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Posted 9 months ago

Dear Neville, Thank you for sharing such positive feedback. We’re pleased to know that our punctuality and professionalism matched your expectations. Providing a smooth and seamless travel experience is always our goal, and your comments encourage us to maintain these standards. We hope to welcome you on another journey in the near future. Warm regards, Veronica

Posted 9 months ago

“Had great service in SF, California as well as in Bangalore, India. All drivers were punctual, professional, and I felt very safe in their vehicles.”

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Posted 9 months ago

Dear Lauren, We greatly appreciate you taking the time to share such positive feedback. It’s great to hear that you received excellent service in both San Francisco and Bangalore, and that our punctual, professional drivers helped you feel safe and comfortable during your travels. Your comments inspire us to maintain our high standards of service around the world. We look forward to being part of your future journeys. Warm regards, Veronica

Posted 9 months ago

“Amazing and the driver was super cool”

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Posted 9 months ago

Dear David, Thank you for your wonderful review. We’re very glad to hear that you had such an enjoyable journey and that your driver made it even better! We aim to make every ride as pleasant as possible, and your feedback means a great deal to us. We look forward to welcoming you again soon. Warm regards, Veronica

Posted 9 months ago

“Very nice experience”

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Posted 9 months ago

Dear Ramanlal, Thank you for your kind words. We’re so pleased to hear that you had a great journey and that we met your expectations. Your satisfaction is always our top priority, and it’s wonderful to know we achieved that for you. We look forward to welcoming you again in the future. Warm regards, Veronica

Posted 9 months ago

“As advertised”

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Posted 9 months ago

Dear Valued Guest, Thank you for your 5 stars review and for sharing your experience with us. We’re very glad to hear that our service met your expectations and that everything went exactly as promised. Your satisfaction is always our top priority, and knowing we delivered encourages us to keep striving for excellence. We look forward to welcoming you on another journey soon. Warm regards, Veronica

Posted 9 months ago

“Very comfortable car, good driver”

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Posted 9 months ago

Dear Annick, Thank you for your kind feedback and for taking the time to share your experience with us. We’re so pleased to hear that you found the car comfortable and valued the service provided by your driver. Your satisfaction is always our top priority, and it’s great to know we met your expectations. We look forward to welcoming you on another journey soon. Warm regards, Veronica

Posted 9 months ago

“Professional, timely, reliable”

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Posted 9 months ago

Dear Oliver, Thank you for your wonderful review and for sharing your experience with us. We’re very glad to hear that you found our service professional, timely, and reliable. Our mission is to meet your transportation needs with the highest level of quality and care, and it’s rewarding to know we achieved that for you. We look forward to being your trusted choice in the future. Warm regards, Veronica

Posted 9 months ago

“Great service”

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Posted 9 months ago

Dear Brian, Thank you for your wonderful review and for taking the time to share your experience with us. We’re so pleased to hear that you had a great journey and that our team’s commitment to reliability and comfort met your expectations. Your feedback inspires us to keep delivering the high standards you can depend on. We look forward to welcoming you on your next trip. Warm regards, Veronica

Posted 9 months ago

“The last ride for my wife the driver should have taken the RFK bride but went to midtown tunnel instead. Also ended up on the corner of 109 street by 5th Ave instead aof directly in front of the building.”

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Posted 9 months ago

Dear Sung, Thank you for your feedback and for bringing this to our attention. We’re sorry to hear that your wife’s recent ride did not follow the expected route or arrive directly in front of the building. Your comments are very important to us, and we’ll be addressing these routing concerns with our team to help prevent a similar situation in the future. We truly appreciate your understanding and look forward to ensuring a smoother journey next time. Warm regards, Veronica

Posted 9 months ago

“Very nice and comfortable. Our driver let us drop our luggage off and then drive us to the Baltimore Orioles stadium. Very helpful!”

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Posted 9 months ago

Dear Clay, Thank you for your positive review and for sharing your experience with us. We’re so glad to hear that your driver made your journey comfortable and assisted with your luggage. Our aim is always to make every trip as smooth and enjoyable as possible, and it’s wonderful to know we achieved that for you. We look forward to welcoming you on your future travels. Warm regards, Veronica

Posted 9 months ago

“On time and lots of communication before pick up. Nice to know the drivers name too.”

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Posted 9 months ago

Dear Jayne, Thank you for your glowing review and for taking the time to share your thoughts with us. We’re so pleased to hear that our punctuality and proactive communication met your expectations. We agree that knowing your driver’s name adds a personal touch, and we’re happy it enhanced your journey. Your feedback means a great deal to us, and we look forward to welcoming you again in the future. Warm regards, Veronica

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,635 reviews