Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,635 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“very clear indication where to meet the driver and where is the service counter .”

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Posted 9 months ago

Dear Catherine, Thank you for your fantastic review! We’re so pleased to hear that our clear meeting point and service counter made your experience more seamless. Your feedback highlights how we strive to provide our guests with clarity and ease during their journey. We can’t wait to assist you again in the future. Warm regards, Veronica

Posted 9 months ago

“All was good”

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Posted 9 months ago

Dear Janine, Thank you for your kind words and for taking the time to share your experience with us. We’re so pleased to hear that everything met your expectations. Our goal is always to create a smooth and seamless journey, and it’s wonderful to know we were able to do that for you. We look forward to welcoming you on board again in the future. Warm regards, Veronica

Posted 9 months ago

“Prompt and courteous driver and very comfortable car.”

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Posted 9 months ago

Dear Cherie, Thank you for your kind review and for sharing your experience with us. We’re delighted to hear that both our driver and vehicle met your expectations for promptness and comfort. It’s wonderful to know that we could help make your journey a pleasant one. Your satisfaction means a great deal to us, and we look forward to welcoming you on another trip soon. Warm regards, Veronica

Posted 9 months ago

“Solomon was the best! I would ride again with him any time! Very professional and polite with a manner of genuine respect, not just the performance of polite chit-chat; we can always tell the difference! Solomon put us in a state of peace and quiet through LA traffic after a very long flight. Thanks Solomon!”

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Posted 9 months ago

Dear Micah, Thank you for your glowing review and for sharing such wonderful feedback. We’re delighted to hear that Solomon made your time in LA traffic feel peaceful and enjoyable. It means a lot to know that his professionalism and genuine respect left such a positive impression. Your kind words inspire us to keep creating experiences that truly stand out. We look forward to welcoming you again on one of your future journeys. Warm regards, Veronica

Posted 9 months ago

“Excellent service. The driver was timely even thought our plane was late. The car was spotless and he provided water and some tootsie roles. Great experience”

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Posted 9 months ago

Dear John, Thank you for your fantastic review and for taking the time to share your experience with us. We’re so pleased to hear that our driver’s timely arrival and the spotless vehicle made your journey more enjoyable. Your satisfaction means a great deal to us, and we look forward to making your future journeys just as pleasant. Warm regards, Veronica

Posted 9 months ago

“非常好的服务，车况也好。司机很nice.唯一的不好就是定位不准。”

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Posted 9 months ago

Dear Qian, Thank you for sharing such positive feedback. We are very pleased to hear that you were satisfied with our service and the performance of your chauffeur. We will take your suggestion regarding location tracking seriously and look into improvements. Your experience is very important to us, and we look forward to providing you with an even more perfect service in the future. Warm regards, Veronica

Posted 9 months ago

“Punktuel, professional, perfekt.”

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Posted 9 months ago

Dear Valued Guest, Thank you very much for your great review! We are delighted to hear that you were satisfied with our punctual and professional service. Your positive feedback motivates us to continue providing first-class experiences. We look forward to welcoming you back again soon! Kind regards, Veronica

Posted 9 months ago

“I used black land to pick up and drop off my disabled Gran for my wedding. Couldn’t have asked or gotten a better service”

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Posted 9 months ago

Dear Glynn, Thank you for sharing your heartfelt review. We are thrilled to hear that our service made your wedding day special for your grandmother. Ensuring comfort and reliability for all our passengers is our top priority and it’s wonderful to know we could assist you on such an important occasion. We look forward to seeing you again in the future! Warm wishes, Jacob

Posted 9 months ago

“Excellent service and communication from your drivers. Although our flight was delayed our driver was courteous and polite. A pleasure to deal with your company.”

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Posted 9 months ago

Dear Eric, We’re thrilled to hear about your positive experience with our chauffeurs, especially during a flight delay. Our team strives to provide courteous and professional service and it’s wonderful to know that we made your journey enjoyable. Your kind words truly motivate us to maintain high standards. We look forward to seeing you again in the future. Warm regards, Jacob

Posted 9 months ago

“Turned up on time in immaculate car and despite heavy traffic got us to airport in good time for our flight”

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Posted 9 months ago

Dear Iain, Thank you for taking the time to share your fantastic experience with us! We're thrilled to hear that our punctual service and immaculate vehicle helped ensure you reached the airport on time, even amidst heavy traffic. It’s our goal to provide a seamless and stress free journey and your feedback truly motivates us. We look forward to seeing you again in the future! Best wishes, Jacob

Posted 9 months ago

“Very satisfied. Courteous driver ensure my safe trip and gave sound advice on arrival at the airport. Good work”

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Posted 9 months ago

Dear Prisca, Thank you for your fantastic review! We’re thrilled to hear that our courteous chauffeur ensured your safe trip and provided valuable advice at the airport. It’s our mission to make your travel experience seamless and enjoyable and your kind words motivate us to keep up the good work. We can't wait to welcome you back for your next journey! Warm regards, Jacob

Posted 9 months ago

“I appreciate the courteous and professional drivers.”

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Posted 9 months ago

Dear John, Thank you for your kind words! We’re thrilled to hear that our chauffeurs made a positive impression with their courteousness and professionalism. It’s our mission to ensure that every ride meets your expectations and your feedback is a wonderful affirmation of our efforts. We look forward to seeing you again soon! Warm regards, Jacob

Posted 9 months ago

“Awesome driver. Pleasant ride.”

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Posted 9 months ago

Dear Patricia, Thank you for your fantastic review! We’re thrilled to hear that you had an awesome ride with our chauffeur. Comfort and pleasant experiences are what we strive for and it’s wonderful to know we met your expectations. We look forward to seeing you again on your next journey. Warm regards, Jacob

Posted 9 months ago

“service was very good! drivers were amazing and so helpful.. we had so many bags, people, kids and all the cars we in top condition and drivers were so polite helpful and location savvy”

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Posted 9 months ago

Dear Shree, Thank you for your fantastic review! We're thrilled to hear that our chauffeurs were not only polite and helpful but also managed to accommodate your needs with such grace. It’s wonderful to know that the quality of our vehicles and the dedication of our team made a positive impact on your experience. We look forward to seeing you again on your next journey! Warm regards, Jacob

Posted 9 months ago

“When I landed in JFK, I had to wait morebthan 45 min for the cab after reaching the exit. The greeter was not seen. Neither did he greet after I eventually found him. It was a pain. Never expected this from emirates.”

Helpful Report

Posted 9 months ago

Dear Madhavi, Thank you for sharing your experience with us. I'm truly sorry to hear about the long wait you endured upon your arrival at JFK and the lack of proper greeting from the greeter. This certainly does not reflect the level of service we strive to provide. Your feedback is important and I assure you that we take it seriously. We will investigate this situation to understand what went wrong and how we can improve in the future. If you would like to discuss this matter further, please feel free to reach out to us at guestrelations@blacklane.com. We appreciate your understanding and hope to have the opportunity to see you again next time. Warm regards, Jacob

Posted 9 months ago

“It was a great service with care.”

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Posted 9 months ago

Dear Swe, Thank you for your fantastic feedback! We’re thrilled to hear that you experienced our care and great service. Your satisfaction is our top priority and your appreciation motivates us to continue delivering exceptional experiences. We look forward to see you again soon. Warm regards, Jacob

Posted 9 months ago

“Very Professional Good Driver on time, and SAFE”

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Posted 9 months ago

Dear Murray, Thank you for your fantastic review! We're thrilled to hear that our chauffeur was punctual and ensured a safe ride for you. Your appreciation for our professionalism motivates us to maintain the high standards we strive for every day. We can’t wait to seevyou again on your next journey! Warm regards, Jacob

Posted 9 months ago

“The driver came on time with a wounderful car and he was polite and very helpful. Excellent service.”

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Posted 9 months ago

Dear Raphael, Thank you for your fantastic review! We're thrilled to hear that your chauffeur provided timely service and exhibited politeness and helpfulness. It’s always our goal to make your journey enjoyable and hassle free with top notch vehicles and service. We can’t wait to see you again on your next trip! Warm regards, Jacob

Posted 9 months ago

“Good and professional but Costly”

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Posted 9 months ago

Dear Shatul, Thank you for your thoughtful feedback. We’re pleased to hear that you found our service to be professional, even though we understand that cost can be a consideration. We strive to provide high quality experiences that reflect the value of our services and your comments are appreciated as they help us enhance our offerings. We hope to have the opportunity to see you again in the future. Warm regards, Jacob

Posted 9 months ago

“Love this service, for hectic airports or a busy schedule this is a must. All the drives I’ve had at various cities have been absolutely wonderful.”

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Posted 9 months ago

Dear Wai, Thank you for your amazing review! We’re thrilled to hear that you find our service indispensable during your travels, especially in hectic airport situations. It’s wonderful to know that our chauffeurs are making your experience in various cities so enjoyable. We look forward to continuing to provide you with exceptional service on your future journeys. Warm regards, Jacob

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,635 reviews