Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,635 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Very good service provided! Well done.”

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Posted 9 months ago

Dear Katie, Thank you for your fantastic review! We’re thrilled to hear that you found our service to be very good. Your satisfaction is our top priority and your kind words motivate us to continue delivering exceptional experiences to all our customers. We can't wait to see you again soon! Warm regards, Jacob

Posted 9 months ago

“Excellent service, always dependable, offering a clean, comfortable, high-class ride.”

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Posted 9 months ago

Dear Cynthia, Thank you for your fantastic review! We’re thrilled to hear that our service has consistently met your expectations for reliability and comfort. It’s our mission to provide clean, high class rides that make every journey enjoyable. Your kind words inspire us to keep delivering excellence. We look forward to seeing you again soon. Warm regards, Jacob

Posted 9 months ago

“Wrong size car turned up without enough boot space for two large cases car replaced after 1 hour !”

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Posted 9 months ago

Dear Mike, Thank you for your feedback. I'm truly sorry to hear about the inconvenience you experienced with the wrong size vehicle and the wait for a replacement. We strive to ensure our vehicles meet your needs and I regret that we didn’t deliver on that promise this time. Your insights are invaluable to us and we will review our processes to prevent similar situations in the future. If you wish to discuss this further, please reach out to us at guestrelations@blacklane.com with your booking details. We appreciate your patience and hope to provide you with a better experience next time. Best wishes, Jacob

Posted 9 months ago

“Hi Guys, Both your drivers we have used John Wise and Kenneth who was at Edinburgh both were excellent in all ways and very courteous along with being easy to chat with re any thing we asked about Edinburgh. Many Thanks for your continuing service John & Kay Powell”

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Posted 9 months ago

Dear John, Thank you for taking the time to share your kind words! We're thrilled to hear that both chauffeurs provided you with excellent service during your time in Edinburgh. It’s our goal to ensure our chauffeurs are not only professional but also friendly and approachable and we’re glad they exceeded your expectations. We appreciate your continued support and look forward to welcoming you on your next journey! Warm regards, Jacob

Posted 9 months ago

“I tried to cancel a ride on Saturday 26th July 2025 that I did not need and did not intend to book. I was unable to easily speak to anybody at Blacklane, I did eventually speak to somebody and I also spoke with the the driver (before he was scheduled to collect) in order to cancel the ride. Neither were able to and you charged me £178 for a ride I clearly didn’t need as I had a later ride to the same address. Very disappointing and will dissuade me from using you if I can avoid it. It is very frustrating having to go through a number of options to speak with an automated voice, when the app doesn’t allow me to cancel.”

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Posted 9 months ago

Dear Andrew, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the difficulties you faced when trying to cancel your ride. We strive to provide excellent customer service and I regret that we fell short in assisting you during this situation. Your feedback regarding the automated systems is invaluable and will be noted as we work to improve our communication channels. I understand how frustrating this can be, especially when trying to resolve a booking needing immediate attention. If you'd like to discuss this matter further, please feel free to reach out to us at guestrelations@blacklane.com with your details. We would love the opportunity to make things right and regain your trust. Warm regards, Jacob

Posted 9 months ago

“On time and helpful - exactly what is needed”

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Posted 9 months ago

Dear Colin, Thank you for your glowing review! We're thrilled to hear that our punctuality and helpful service met your needs perfectly. Providing exactly what our clients require is our top priority and your feedback is truly appreciated. We can't wait to help you again on your next journey. Warm regards, Jacob

Posted 9 months ago

“Sehr pünktlicher, hilfsbereiter und freundlicher Fahrer. Gepflegtes sauberes Fahrzeug”

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Posted 9 months ago

Lieber Peter, Vielen Dank für Ihre großartige Rückmeldung! Es freut uns sehr zu hören, dass Sie mit dem Service und dem gepflegten Zustand unseres Fahrzeugs zufrieden waren. Pünktlichkeit und Freundlichkeit sind uns sehr wichtig, und Ihr Lob bestärkt uns in unserem Engagement. Wir freuen uns darauf, Sie bald wieder an Bord zu begrüßen! Liebe Grüße, Jacob

Posted 9 months ago

“My clients love the Blacklane experience. They make the clients feel special. They communicate well with me and with my clients on the day of travel. I always use them for an upscale experience.”

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Posted 9 months ago

Dear Erin, Thank you so much for your kind words! We're thrilled to hear that your clients feel special during their travels with us. Our team is dedicated to providing top notch communication and an upscale experience and it's wonderful to know that we are meeting those expectations. We look forward to continuing to support you and your clients in the future. Warm regards, Jacob

Posted 9 months ago

“Make sure you do your research ahead of doing your first booking. They moved my family into a different vehicle class without notifying us first. We expected the mercedes and didn't get it in the end. This is very misleading.”

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Posted 9 months ago

Dear Valued Guest, Thank you for taking the time to share your experience. I’m truly sorry to hear that your family was placed in a different vehicle class than expected without prior notice. We understand how important it is to have clarity and satisfaction in your booking experience and it’s clear we missed the mark this time. Your feedback is invaluable to us as we strive to improve our communication and service quality. If you have any further concerns or would like to discuss this situation in more detail, please don't hesitate to reach out to us at guestrelations@blacklane.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best wishes, Jacob

Posted 9 months ago

“The driver was early on time, professional in his conduct and the car was clean and spacious. I enjoyed my ride.”

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Posted 9 months ago

Dear Tafirenyika, Thank you for sharing your experience with us! We’re glad to hear that your driver was punctual and that you found the vehicle spotless and spacious. Ensuring a comfortable ride and professional service is our priority, and it’s heartening to know that you had a pleasant experience. We look forward to serving you again in the future. Warm regards, Lucia

Posted 9 months ago

“Excellent driver and professional service. Thank you!”

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Posted 9 months ago

Dear Guest, Thank you for your fantastic review! We’re happy to know that you had an excellent experience with our professional driver. We look forward to serving you again in the future! Best wishes, Lucia

Posted 9 months ago

“The driver was very courteous to all my needs.”

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Posted 9 months ago

Dear Linda, Thank you for your kind words! We’re delighted to hear that our chauffeur attended to all your needs with courtesy. Creating a pleasant experience for our clients is at the heart of what we do, and your feedback truly motivates us. We can’t wait to have the pleasure of serving you again in the future. Warm regards, Lucia

Posted 9 months ago

“Excellent driver. Excellent Service. Very reliable. Very Professional.”

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Posted 9 months ago

Dear Guest, Thank you for your fantastic comment! We are thrilled to know that you found our service to be reliable and our drivers to be professional. It’s our priority to ensure that you have a seamless and enjoyable journey, and your positive feedback inspires us to continue delivering excellence. We look forward to serving you again in the future. Warm regards, Lucia

Posted 9 months ago

“Servcie is really good. Car came 30 minutes early and waiting.”

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Posted 9 months ago

Dear Guest, Thank you for your amazing feedback! We’re pleased to hear that our car arrived early and was there waiting for you. Our team strives to provide timely and reliable service, and it's wonderful to know that this made a positive impact on your experience. We can't wait to serve you again in the future! Kind regards, Lucia

Posted 9 months ago

“Great experience”

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Posted 9 months ago

Dear Basmah, Thank you for your kind words! We’re glad to hear that you had a great experience with us. Your feedback is a fantastic motivation for our team. Looking forward to serving you again soon! Warm regards, Lucia

Posted 9 months ago

“Love the service, top quality cars and drivers…. Second to none”

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Posted 9 months ago

Dear Michael, Thank you for your great comment! We are happy to hear that you love our service, as well as our top-quality cars and drivers. It’s our mission to provide a seamless and luxurious transportation experience, and your kind words confirm that we're achieving that goal. We can't wait to serve you again soon! Warm regards, Lucia

Posted 9 months ago

“Driver came on time, he helped me to load and off load the bags, he was very helpful and professional”

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Posted 9 months ago

Dear Mohamed, Thank you for your fantastic feedback! We’re happy to hear that your driver was punctual and provided you with helpful and professional service. Your satisfaction is our priority, and it's wonderful to know that we met your expectations. We can’t wait to serve you again on your future journeys! Best wishes, Lucia

Posted 9 months ago

“Very professionell drivers. Very kind”

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Posted 9 months ago

Dear Marcin, Thank you for your kind words! We are thrilled to hear that you found our chauffeurs to be professional and courteous. We are committed to providing exceptional service, and your feedback reaffirms our efforts. We look forward to serving you again in the future! Warm regards, Lucia

Posted 9 months ago

“Excellent service”

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Posted 9 months ago

Dear Elizabeth, Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you experienced excellent service during your time with us. We look forward to serving you again soon! Warm regards, Lucia

Posted 9 months ago

“Very smooth ride. On time”

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Posted 9 months ago

Dear Luis, Thank you for taking the time to share your experience with us! We’re glad to hear that your ride was smooth and on time. Our team works hard to ensure punctuality and comfort, so your feedback is truly appreciated. We look forward to serving you again on your next journey! Best wishes, Lucia

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,635 reviews