Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,636 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very smooth ride. On time”

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Posted 9 months ago

Dear Luis, Thank you for taking the time to share your experience with us! We’re glad to hear that your ride was smooth and on time. Our team works hard to ensure punctuality and comfort, so your feedback is truly appreciated. We look forward to serving you again on your next journey! Best wishes, Lucia

Posted 9 months ago

“It was smooth and comfortable.”

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Posted 9 months ago

Dear Vakul, Thank you for your great review! We’re happy to know that your experience was seamless and comfortable. Our team always strives to provide an enjoyable journey, and your kind words inspire us to keep delivering top-notch service. We hope to welcome you back for your next ride soon! Warm regards, Lucia

Posted 9 months ago

“I did not personally use your service, but I paid for your service to transport 2 friends from LAX Southwest Airlines to the Cambria LAX Hotel. Unfortunately, I was informed by the 2 people who did use your service that the driver arrived in a timely manner, but he apparently, while driving to the hotel, received a phone call for additional work and requested, rather rude, for his passengers to be quiet so that he could her. This was very unprofessional. As a result, I will not be utilizing your service anytime in the future.”

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Posted 9 months ago

Dear Ronald, Thank you for sharing your feedback. I sincerely apologize for the unprofessional behavior you described during your friends' ride. We aim to provide a high standard of service, and it’s clear we fell short this time. Your concerns regarding the driver’s conduct are important to us, and we will address this matter internally to ensure it does not happen again. Please contact us directly at guestrelations@blacklane.com so we can take the necessary steps to resolve the issue and prevent a recurrence. We appreciate your understanding and hope you might consider giving us another chance in the future. Warm regards, Lucia

Posted 9 months ago

“Driver was courteous, punctual and assisted with luggage”

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Posted 9 months ago

Dear Guest, Thank you for your great review! We’re thrilled to hear that your chauffeur was courteous and punctual, and that they assisted you with your luggage. Ensuring a pleasant travel experience is our top priority, and your positive feedback is incredibly rewarding. We look forward to serving you again on your next journey! Warm wishes, Lucia

Posted 9 months ago

“the process is efficient and very professional.”

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Posted 9 months ago

Dear Gary, Thank you for your kind words about our efficient and professional service. We strive to deliver seamless experiences for our customers, and it’s wonderful to hear that we met your expectations. Your satisfaction inspires us to continue providing top-notch service. We look forward to serving you again soon. Best regards, Lucia

Posted 9 months ago

“I was tired and jet lagged and it was very noisy at Amsterdam airport. So I couldn’t understand how to find the meeting point. My driver actually came looking for me, and pointed out where the normal place to meet was for next time. I appreciated the extra help.”

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Posted 9 months ago

Dear Debra, Thank you for sharing your experience with us! We understand how challenging travel can be, especially when tired and jet lagged. We're glad that your driver went the extra mile to assist you and provided the guidance you needed. Your feedback reinforces our commitment to ensuring a seamless and supportive experience for our passengers. We look forward to welcoming you next time! Warm regards, Lucia

Posted 9 months ago

“Driver arrived on time. He was very pleasant . We had no problems getting to the airport.”

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Posted 9 months ago

Dear Richard, Thank you for taking the time to share your experience with us! We are glad to hear that our chauffeur arrived on time and you had a wonderful service on your way to the airport. Our team always strives to ensure a smooth, high-quality and careful experience for our passengers. We look forward to serving you again in the future! Warm regards, Lucia

Posted 9 months ago

“Very good service. Our driver was very good and accomodating. Blacklane's prices are expensive though. Thank you.”

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Posted 9 months ago

Dear Graeme, Thank you for your kind words about our service and your driver. We always strive to provide exceptional service and it's great to hear that you found our driver accommodating. We understand that our rates could represent a significant investment, but they reflect our commitment to delivering a truly premium experience. Your feedback is invaluable to us, and we hope to serve you again soon. Warm regards, Lucia

Posted 9 months ago

“Our ride to the airport was perfect. The driver arrived early in a nice big, clean car. Car were veto pleased with the whole experience.”

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Posted 9 months ago

Dear William, Thank you for your amazing feedback! We are amazed to know that your ride to the airport was flawless and that our driver’s early arrival in a clean and spacious vehicle met your expectations. Your satisfaction is our priority, and it’s wonderful to know that we could contribute to your positive experience. We look forward to serving you again in the future. Warm wishes, Lucia

Posted 9 months ago

“On time and great service”

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Posted 9 months ago

Dear Gerald, Thank you for your great comment! We’re happy to hear that our service was punctual and met your expectations. Providing a reliable and smooth travel experience is what we strive for, and it's wonderful to know we succeeded during your journey. We look forward to serving you again in the future! Warm wishes, Lucia

Posted 9 months ago

“Used this service instead of my usual Uber Exec/Lux and was expecting the service to be superior to the ones previously noted, but didnt really see any improvement upon the service. I had to ask for a bottle of water, as there were none in the rear of the car. Apart from this, the driver was efficient & got me to my destination in a suitable time & manner. I would use the service again, but might try the first class option instead to see if this is an improvement on Uber Exec/Luxury.”

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Posted 9 months ago

Dear Jordan, Thank you for sharing your experience with us. I’m glad to hear that your driver was efficient and got you to your destination smoothly. However, I apologize for the oversight regarding the water bottle and for not exceeding your expectations this time around. We truly appreciate your feedback, as it helps us continue improving and striving for excellence. Your comfort is important to us, and we hope to impress you on your next ride with us. For future reference, if any oversight occurs, please contact us at guestrelations@blacklane.com so we can address the matter promptly and efficiently. Looking forward to welcoming you again soon. Warm regards, Lucia

Posted 9 months ago

“Hi Guy's, we had a fabulous experience with Blacklane on our visit to Lyon earlier this month, the driver was exceptional, making sure we were comfortable for our two hour drive after a whole day of air travel, he showed patience and diligence when it was difficult to find out accommodation, which I might add was really tricky. Excellent will definitely use Blacklane in the future Thank you”

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Posted 9 months ago

Dear Michael, Thank you for taking the time to share your experience with us! We’re thrilled to hear that your experience in Lyon was fabulous and that our chauffeur went above and beyond to ensure your comfort after a long day of travel. It’s wonderful to know that his patience and dedication made a difference, especially with the challenges of finding your accommodation. We truly look forward to traveling together in the future, and we’re excited to continue providing you with exceptional service. Warm wishes, Lucia

Posted 9 months ago

“Great experience”

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Posted 9 months ago

Dear Petya, Thank you for taking the time to share your great experience with us! We're thrilled to hear that everything met your expectations. Your positive feedback is incredibly motivating for our team as we continue to strive for excellence in every ride. We can't wait to serve you again soon! Warm regards, Lucia

Posted 9 months ago

“The service, comfort & reliability was excellent”

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Posted 9 months ago

Dear Graham, Thank you for your amazing feedback! We are happy to hear that you found our service comfortable and trustworthy. Ensuring a pleasant journey for our clients is our top priority, and your feedback means the world to us. We can’t wait to keep traveling with you in the future! Warm regards, Lucia

Posted 9 months ago

“The professionalism displayed by the gentleman who picked me up and the quality of service were expectional”

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Posted 9 months ago

Dear Aderemi, Thank you for your kind words about your recent experience with us. We are glad to know that the professionalism of our chauffeur and the quality of service exceeded your expectations. Our team always strives to deliver exceptional service, and your feedback is a wonderful testament to their hard work. We look forward to serving you again in the future. Kind regards, Lucia

Posted 9 months ago

“Driver was early to pick us up from home.”

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Posted 9 months ago

Dear Geoffrey, Thank you for taking the time to share your experience! We’re thrilled to hear that your chauffeur arrived early and made your journey seamless right from the start. Punctuality is a key part of our service and your satisfaction is our top priority. We look forward to seeing you again in the future! Best wishes, Jacob

Posted 9 months ago

“Good organization. Friendly drivers. We were hoping for a better price because Dr. Wobser's stay took only some hours and both transfers could have been effected by the same driver.”

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Posted 9 months ago

Dear Sabine, Thank you for your thoughtful review! We’re pleased to hear that you appreciated our organization and the friendliness of our chauffeurs. We understand your concerns regarding pricing and the potential for a single chauffeur for both transfers and we always strive to provide the best possible value for our clients. Your feedback is invaluable to us as we work to enhance our services. We hope to have the opportunity to serve you again in the future. Warm regards, Jacob

Posted 9 months ago

“Excellent work, ontime, good behaviour.”

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Posted 9 months ago

Dear Saleem, Thank you for your generous review! We’re thrilled to hear that you experienced excellent service with our team. Your recognition of our punctuality and professionalism truly motivates us to maintain our high standards. We can’t wait to see you again in the future! Warm regards, Jacob

Posted 9 months ago

“The driver is so professional and very clean car, all great”

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Posted 9 months ago

Dear Abdulaziz, Thank you for your fantastic review! We’re thrilled to hear that you found your chauffeur professional and the car to be clean. It’s our goal to provide excellent service and a pleasant experience every time you travel with us. We look forward to seeing you again soon! Warm regards, Jacob

Posted 9 months ago

“Our transfer was from JFK to EWR Marriott. Even at 8:00 PM it seemed a bit odd to go through mid-town Manhattan. But driver was very nice and very professional.”

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Posted 9 months ago

Dear Valued Guest, Thank you for taking the time to share your thoughts on your recent transfer. We understand that navigating through mid town Manhattan can be an unexpected part of the journey but we’re glad to hear that your chauffeur made it a pleasant experience with their professionalism and courtesy. Your feedback is invaluable to us and we look forward to providing you with seamless travel experiences in the future. Warm regards, Jacob

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,636 reviews