Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Juliana was prompt and helpful.”

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Posted 4 months ago

Dear Catherine, Thank you for your wonderful review. We’re glad to hear Juliana was prompt and helpful. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent, friendly and helpful service. Calm and safe driving. I will use again.”

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Posted 4 months ago

Dear John, Thank you for your wonderful review. We’re thrilled to hear that you found our service excellent, friendly and safe. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“A seamless transfer, that was all on time with a very nice driver.”

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Posted 4 months ago

Dear Andrew, Thank you for your wonderful review. We’re thrilled to hear that your transfer was seamless and on time and that you had a very nice chauffeur. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Very pleasant ride and decent Interaction”

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Posted 4 months ago

Dear Mohana, Thank you for your wonderful review. We’re glad to hear you had a very pleasant ride and decent interaction with Blacklane. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Every driver I have encountered was polite, profession, and willing to be of assistance in any manner possible. They communicated well and, more often than not, spoke relatively good english. Always on time and always able to get me where I wanted to go -- even when the exact location was difficult to find.”

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Posted 4 months ago

Dear Gary, Thank you for your wonderful review. We’re thrilled to hear that every chauffeur was polite, professional and helpful, that communications were clear and that we were able to get you to your destinations on time even when locations were challenging. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent service!”

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Posted 4 months ago

Dear Christine, Thank you for your wonderful review. We’re thrilled to hear that you enjoyed excellent service. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Great service”

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Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful review. We’re thrilled to hear that you received great service. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Efficient, helpful, thoughtful and friendly/polite driver. App works well.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful review. We’re thrilled to hear that you found the chauffeur efficient and friendly and that you’re enjoying the app. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Reliably on time! Friendly and professional.”

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Posted 4 months ago

Dear Joel, Thank you for your wonderful review. We’re thrilled to hear that you found us reliably on time, friendly and professional. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Outstanding sevice. After a long flight, we appreciate the prompt arrival of the vehicle, polite and friendly driver and a smooth ride home to Santa Barbara. We have never had a bad experience!”

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Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful review. We’re thrilled to hear that the service was outstanding, the chauffeur was polite and friendly and the ride home to Santa Barbara was smooth. We’re glad you had a great experience. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Great vehicle, he followed my instructions with a sedan and great punctual driver”

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Posted 4 months ago

Dear Linda, Thank you for your wonderful review. We’re glad to hear that the vehicle met your instructions for a sedan and that our chauffuer was punctual. Your satisfaction is our priority and we’re grateful for your kind words. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Prompt courteous and reliable, if a little pricey!”

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Posted 4 months ago

Dear Michael, Thank you for your wonderful review. We’re glad to hear that you found our service prompt, courteous and reliable and we appreciate your feedback about pricing. We’ll take this into account as we continue to strive for great value. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Great Ride with good, clean cars and friendly drivers”

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Posted 4 months ago

Dear Mohamed, Thank you for your wonderful review. We’re thrilled to hear you enjoyed a great ride with clean vehicles and friendly chauffeurs. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Driver was excellent and car was perfect”

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Posted 4 months ago

Dear Joseph, Thank you for your wonderful review. We’re thrilled to hear that the chauffeur was excellent and the vehicle was perfect. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“The car was 30 minutes late, which is unacceptable for a premium car service. The driver tried to make up for it by being nice and was apoplectic. Her previous fare was late arriving at the airport, so I have some understanding for her. But if I can’t depend on Blacklane to be on time, I cannot put any trust in them for the future.”

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Posted 4 months ago

Dear David, Thank you for your feedback. We’re sorry your chauffeur arrived late and understand how frustrating this is for a premium service. We appreciate your understanding of the previous delay however punctuality is essential and we’ll use this to improve our operations and ensure more reliable arrivals in the future. If you’d like, we can review your trip details and provide further assistance, if you could please email us on guestrelations@blacklane.com with your bookings details we'd be happy to investigate this further. Kind regards, Jacob

Posted 3 months ago

“Drivers are prompt, courteous and on our most recent trip provided interesting commentary about the area.”

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Posted 4 months ago

Dear Peter, Thank you for your wonderful review. We’re delighted to hear that our chauffeurs are prompt and courteous and that they shared interesting commentary about the area. We’re glad you enjoyed your recent trip with us. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Super unkompliziert, Kommunikation ist vorbildlich Fahrer alle pünktlich Gerne wieder”

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Posted 4 months ago

Dear Roland, Thank you for your feedback. We are delighted that you have enjoyed the service which arrived on time. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Great service”

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Posted 4 months ago

Dear David, Thank you for your wonderful review. We’re thrilled to hear that you had great service with Blacklane. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“The driver was early, helped with the luggage, and got us to our destination in excellent time. The car was clean and comfortable”

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Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that the chauffeur was early, assisted with luggage and that you reached your destination promptly in a clean and comfortable vehicle. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Luis did a great job picking up my father and taking him from MIA to Ft Lauderdale.”

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Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews