Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Very highly recommend using Blacklane for car service needs. We've had the pleasure, worry free, of using them for 3 years. They are the best.”

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Posted 4 months ago

Dear Kenneth, Thank you for your wonderful review. We're thrilled that you’ve had a pleasure and worry free experience with Blacklane for 3 years. We appreciate your high recommendation and support. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“I love Blacklane, every experience I have had and there have been many has been top notch. I never even consider anyone else.”

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Posted 4 months ago

Dear Jessica, Thank you for your wonderful review. We’re thrilled that you’ve consistently had top notch experiences with Blacklane and that you’re happy with our service. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“We have been regular Blacklane customers for about two years, often relying on your service for very early or late pickups in busy locations like airports and cruise terminals. Blacklane has always been punctual, and the drivers are professional, courteous, and a pleasure to work with. As seniors, the peace of mind and confidence your service provides means a great deal to us and is truly appreciated.”

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Posted 4 months ago

Dear James, Thank you for your wonderful review. We’re delighted to hear that you’ve had consistent, punctual service and that our chauffeurs have been professional and courteous. It means a lot to us that Blacklane provides you with peace of mind and confidence, especially for early or late pickups at busy locations. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Our service to DFW was excellent.”

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Posted 4 months ago

Dear Robert, Thank you for your wonderful review. We're thrilled that you had an excellent experience with our service and we appreciate your support. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Totally reliable and a great driver at 5 AM”

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Posted 4 months ago

Dear Arlene, Thank you for your wonderful review. We’re thrilled that you found us totally reliable and had a great chauffeur. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent service. On time Polite and beautiful car.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful review. We’re delighted that you found our service excellent and that you appreciated the polite staff and beautiful vehicle. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Excellent service. Pick up and drop off very smooth”

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Posted 4 months ago

Dear Pamela, Thank you for your wonderful review. We’re thrilled that the pickup and drop off were smooth and that you had an excellent experience with Blacklane. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Good driver Very helpful Met us at bag claim and assisted us when we got to our destination”

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Posted 4 months ago

Dear Micaela, Thank you for your wonderful review. We’re thrilled to hear the chauffeur was helpful, met you at bag claim and assisted you to your destination. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“The driver communicated well before arrival and took us from a to b but the car had a smashed windscreen and the bottled water was already open so hadn’t been restocked. This was my first time using Blacklane and I was very disappointed and decided to cancel my following trips. I would appreciate being compensated for this journey.”

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Posted 4 months ago

Dear Angela, Thank you for sharing your experience. We’re sorry to hear about the smashed windscreen and the opened water, this isn’t the standard we strive for and we understand your disappointment. We’d like to investigate this further and provide you with further assistance. Could you please share your booking details and any photos you may have on guestrelations@blacklane.com. Warm regards, Jacob

Posted 3 months ago

“Great experience”

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Posted 4 months ago

Dear Darpan, Thank you for your wonderful review. We’re thrilled you had a great experience with us and appreciate you sharing your feedback. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“The driver provided a very good service”

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Posted 4 months ago

Dear Beth, Thank you for your wonderful review. We’re glad to hear the chauffeur provided a very good service. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Extremely pleasant driver, well-maintained car and he drove safely. I can focus on my work, versus getting stressed about the driving and traffic!”

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Posted 4 months ago

Dear Swami, Thank you for your wonderful review. We’re thrilled you had a pleasant chauffeur, a well maintained vehicle and could focus on your work with peace of mind. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Very good service”

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Posted 4 months ago

Dear Valued Guest, Thank you for your feedback. We’re delighted to hear you had a very good service experience with Blacklane. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“ما عجبني كنت ابي مرسيدس وما جاني مرسيدس”

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Posted 4 months ago

Dear Hatoun, Thank you for your feedback. While we strive to accommodate vehicle preferences whenever possible, we’re unable to guarantee a specific make or model at all times, as outlined in our booking process, vehicles are listed as Mercedes-Benz or similar based on availability at the time of service. We hope to provide you with the requested vehicle in the near future for much smoother experience. Warm regards, Jacob

Posted 3 months ago

“On time pickup and very helpful”

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Posted 4 months ago

Dear Richard, Thank you for your wonderful review. We’re delighted that your pickup was on time and the team was very helpful. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Booking through the app was seamless and easy. The driver arrived on time and was professional and friendly, and the vehicle was extremely clean with all the expected amenities. This was my first time using Blacklane, and with the introductory discount, the pricing was competitive with other car services. For the return trip to the airport, however, the standard rate was significantly higher than comparable services. The Blacklane return fare was $175, compared to $100 with another provider, which ultimately led me to choose the alternative for that trip. While I’m willing to pay a premium for the convenience and quality of the app experience, the price difference—nearly 50% more—was difficult to justify.”

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Posted 4 months ago

Dear Tami, Thank you for your wonderful review. We’re glad the booking was seamless, the chauffeur was on time and professional and the vehicle met your expectations. We appreciate your feedback about the return fare and will pass this along to our pricing team for review. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“I have been a call with your support team a few times asking for a client facing invoice/receipt. I was told multiple times that the billing department is handling this. So far, I have not received a thing.”

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Posted 4 months ago

Dear Yigal, We’re truly sorry for the ongoing delay in providing your invoice. We’d like to resolve this promptly. Please contact us on guestrelations@blacklane.com with your booking number and we will be sure to escalate this further for prompt resolution. Warm regards, Jacob

Posted 3 months ago

“Great Services”

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Posted 4 months ago

Dear Fast, Thank you for your wonderful review. We’re thrilled you experienced great service and appreciate your support. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Exceptional.. kept me informed throughout the process; professional drivers, friendly, helpful, flawless cars, on time.. I hope to continue to find this company in the various US cities that I travel. Absolutely recommend highly.”

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Posted 4 months ago

Dear Hope, Thank you for your wonderful review. We’re thrilled that you had an exceptional experience with professional, friendly chauffeurs and that you’d recommend us highly. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“driver was so proficional and helpful.”

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Posted 4 months ago

Dear Raja, Thank you for your wonderful review. We’re glad to hear that the chauffeur was professional and helpful and that you had a positive experience with Blacklane. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews