“I had great customer service from Brooke who I missed a call from to actually book our holiday to the maldives. When I called back another agent said Brooke was not available and she could deal with our booking. But before actually paying for the holiday I mentioned an email I had received saying the holiday had been reduced for subscribers by £50pp. Unfortunately, despite paying an extra £300 for better flight times, Kelsey said that discount did not apply. Why? The answer was its only for certain flights and ours was not one of those flights. So for the sake of £100 they not only lost a £3504 holiday booking but their reputation and a complaint to trading standards over their unclear advertising and lack of clarity even in the small print. Would not recommend them at all. Untrustworthy in my opinion.”
“£4,500 holiday to Cancun. No pick up at the airport, we were told that our coach had left and there wouldn't be a replacement after a ten hour flight to Cancun, we then took a rip off taxi to our hotel, 1,700 peso = £90 for a 25min transfer. We then had no notification of being picked up at all from Blue Bay, even after trying to contact them. Therefore, we had to pay for another taxi to get back to the airport, at least this was half the price! In all my years of travelling I haven't ever come across a travel company that were this bad at organisation.”
“I love looking at there offers , they are great value . I have booked 4 time with them now and all our holidays have been great . I first encountered Leighton Glover just after Lock down and I find him so good . I just have to ring him or drop him an email and he sorts everything I want , it’s like talking to a friend very knowledgeable. I booked to go to Turkey in September on Sunday as I needed a nearer destination so he helped me . Carry on Blues Bay with all your destinations so pleased you are doing short haul too .”
“Blue Bay travel agents are so helpful and try hard to provide the holiday you choose.
They are reliable and will always try to give you the best cost possible.
The agents are always pleasant and chatty with great communication.”
“We have been using Blue Bay Travel since 2015 and simply wouldn’t book with anyone else. They offer amazing deals on a huge variety of holidays with excellent prices.
Their amazing personalised customer service makes us feel like valued customers, no request is too much as they tailor the holidays to suit your individual needs including weddings, vow renewals
Thank you BBT”
“We discovered Blue Bay Travel in 2016 and have since booked 15 trips through them with more booked.
During that time, the service we have personally received has been second to none. As a result of our commitment to the company, we are part of the exclusive Chairman’s Club where we receive amazing offers, gifts but most of all, access to a dedicated team of staff who, over the years, we have become to class as friends.
Communication has always been fantastic, even throughout the disruption caused by Covid, queries are responded to and answered efficiently and effectively. We were grateful to be fully supported 100% during a recent last minute cancellation and insurance claim, thankfully making it a seamless process. In my opinion, they are a company who cares.
Over the years, their catalogue of holidays has expanded and offers trips to many long and medium haul destinations with varying prices and offers to suit everyone and being fully ABTA /ATOL protected is a bonus. They have also been able to put together packages for hotels that no longer advertise to other UK agents and will price match wherever possible.
I have always sung the praises of this company because of the service we have received and those who have responded have never been disappointed. I continue to have no hesitation but to highly recommend them to everyone.”
“We have used Bluebay on many occasions. We have always had great personal service, especially from Leighton, who was very patient when I changed my mind and decided I wanted to change the date and departure airport of my upcoming holiday. No hassle and all was changed over. They will always try and price match if you have done your research and provide a professional service.”
“We have been using Blue Bay Travel for 10 years now and have always had great service. We did have an issue 2 years ago and after speaking to a member of Blue Bay Travel on Whatsapp and exchanging emails, things were sorted.
Jaclyn was the first person we dealt with and have booked this year and next year with her, she is a credit to the company and always goes above and beyond. Nothing is too much trouble. Wouldn't book with anyone else.”
“We have been using Blue Bay Travel for 12 years. They organised the holidays that celebrated our engagement, wedding, honeymoon, vow renewal, 50th and 60th birthdays. All our memorable moments entrusted to the best tour operator in the business. We have had 22 wonderful holidays and 2 more booked. We have always been given outstanding customer service and that’s why we remain loyal to BBT”
“I have been using Blue Bay Travel for 11 years, I can’t fault their service. I have never found a company to beat them on price, if you do, they will always beat the price quoted by anyone else. Jaclyn who I usually book with, always goes the extra mile, to get the best deal for you.”
“The best travel agents, the team are always so helpful from helping you to decide on the best holiday for you & also helping with any issues whilst you’re away. Very responsive to any questions 😀”
“Customer service very poor after booking. We had an issue with our hotel not giving us the upgrade we booked with blue bay. Blue bay did nothing to help at all. Had to sort it out ourselves and lost 3 days in the swim up room we should have had. No apology no compensation no anything from blue bay. Has really put us off using them again and are thinking of cancelling our Nov booking with them”
“Historically I was Head of Events (overseas incentives) for a large corporate and therefore knew a great deal about travel and hotels. This made me anxious about using a travel agent. I should not have worried. Blue Bay are truly exceptional at what they do. Professional, fault free service. The staff are a tribute to the brand. The professionalism demonstrated during the pandemic re enforced my experience. Money refunded in an agreed timeframe 100%. As soon as we could travel after the pandemic the service was still first rate. The value for money is clear to see. To have great customer service harnessed to value for money is rare. I have total trust and respect in this brand.”
“Sarah-Jane is my go to person for every holiday, short or long haul. I feel like she really knows us now and tailors things to suit us. Amazing customer service from start to finish!!”
“We wouldn’t use anyone else for our holidays. Blue Bay Travel have great staff that go above and beyond to help. They always give you the best prices on offer which is important. Why would we go anywhere else!!”
“We Used Blue Bay travel for many years now and we still continue to use them and in fact have just booked a holiday of a life time to the Maldives for 2025!
Always polite, Always great prices, great choice of holiday destinations and if you find a great holiday somewhere else they can generally beat the price for you or get you the same holiday but with upgrades or extras!!!”
“I love the fact that I can phone and say where you want to go and they come back with options that are great never disappointed. Leighton Glover is the chap I always talk to. not long back from Thailand and it was fantastic he found us little bungalows overlooking the see Centara villas just on the cliff at Kata beach phewket great price and value superb breakfast . We had 3 days in Bangkok stayed in Bell view hotel right near all the night markets and sky train another great find floor 63 the view was wonderful at night .”
“Been booking with blue bay since 2011
No problem too much for them already booked
2 long haul for this year .
All I can say is keep up the good work and thank you 😎😎”
“Bluebay were brilliant when they started out but as they’ve grown bigger the personalised service has diminished. Initially they would search for the best deal for you, now they have become the same as the rest. For example I asked for a quote regarding a particular holiday, advertised by Bluebay and asked if that was the best price they could do. They replied they couldn’t get it any cheaper. I then requested a quote from the original holiday company who quoted the same holiday exactly for 10% less than Bluebay. When Bluebay did their follow up call 2 days later I told them the quote I had accepted and they had the audacity to state if I had informed them Bluebay would have beaten the quote given. Too late was the cry…. they are not the best anymore I’m afraid”
