Cartridge World Reviews

Name: Cartridge World
Address: Office 85, Knaresborough Technology Park, Manse Lane, Knaresborough, North Yorkshire
Rating: 4.66

4.7 Rating 650 Reviews

92 %

of reviewers recommend Cartridge World

4.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01423701704

Email:

customerservice@cartridgeworld.co.uk

Location:

Office 85, Knaresborough Technology Park,
Manse Lane,
Knaresborough
North Yorkshire
HG5 8LF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 printer cartridges. Because I was not home, your delivery firm left them at another address which happened to be vacant withut specifying the address. It seems like someone found them and threw them into a nearby public park. They were recovered in a very dirty condition by two hospital workers and returned to me two days later. You have supplied me with two replacement cartridges which were delivered without problem.”

Helpful Report

Posted 3 weeks ago

Hello Brian Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the misdelivery of your cartridges. It’s disappointing to hear about the condition they arrived in, but we're glad to know the replacements reached you without any issues. If there’s anything more we can do to improve your experience, please feel free to reach out. Kind regards, Charlotte

Posted 4 days ago

“The 603 recommended original Epson cartridge @ £19 for only one black cartridge, did not fit properly and was empty after printing the print alignment 😩”

Helpful Report

Posted 1 month ago

“This is the first and probably the last time I will use Cartridge world. I brought a new cartridge on the understanding it would be here in 2 days time. I'm now on day 6 and have still not received it. I work from home so have been here every week day and Fed-ex still fail to deliver it. You try and log into there site and the tracking information is useless and they've removed the ability to sign for it online meaning they can't just leave it on the doorstep. Fed-ex apparently are going to deliver it again tomorrow but I won't hold my breathe. I'm sure you're not the only people to sell what I want. Updated This issue waass resolved 10 minutes after I posted the above. Gavin from Cartridge World called me and gauranteed me, that I would have the product that I wanted the next morning and that it would be dispatched through a different courier. True to his word it was. Thank you Gavin, your customer service was brilliant.”

Helpful Report

Posted 1 month ago

“After fitting the cartridges (paid more for HP compatible) the black cartridge is leaching colour now smears onto the roller and the other colours are misaligned and won’t calibrate. They are also very faint. What I believed to be a high quality product has turned out to be defective.”

Helpful Report

Posted 1 month ago

“Still waiting for a response to my email. The cartridges will not work in my printer”

Helpful Report

Posted 1 month ago

Hello Please can you confirm which email address you have tried to contact as we have not received anything into our mailbox. Please can you forward a copy to customerservice@cartridgeworld.co.uk and we can assist you. Kind regards Charlotte

Posted 1 month ago

“I needed ink urgently, so I paid for next day delivery. That never happened. I contacted customer service & they refunded my next day charge. I have now received notification from royal mail it will now be delivered tomorrow sat 22nd, four days later. I have missed my deadline because of your incompetence. Many thanks from a very angry customer”

Helpful Report

Posted 2 months ago

Hi Craig Thanks for your feedback however we would just like to make it clear that you ordered at 17.24 on the 19th which is past our cut off for next day delivery so your order was not going to be shipped until the 20th. I understand that it was shipped on a tracked service however in error the warehouse shipped on a 48 hour and once we were aware we promptly refunded the delivery charge. We do apologise for the inconvenience but mistakes unfortunately do happen from time to time. As a gesture of goodwill I have added a £5 store credit to your account should you wish to place another order in the future. Kind regards Charlotte

Posted 2 months ago

“Sent wrong ink and blamed me, now got to send back at cost, then they will send the original order”

Helpful Report

Posted 3 months ago

Hello Michael Your feedback is a little unfair as it is not truthful. We did not blame you, we merely shared a copy of your order confirmation which shows you had ordered the incorrect cartridges. We are more than happy for you to send them back for a refund or credit to use against the purchase of the correct cartridges. We will not ship the original order again as it is incorrect and will only result in you receiving the wrong cartridges again. Regards Gavin

Posted 3 months ago

“I spent a lot of money weeks ago and have still not received my ink”

Helpful Report

Posted 4 months ago

“I ordered genuine Brother inks and they sent me compatible cartridges, not happy at all”

Helpful Report

Posted 4 months ago

Good afternoon Roger Thank you for the feedback and apologies for the mix up. If you had contacted us immediately we could have resolved this for you. Tonight we will ship the correct Brother original cartridges via a courier and email a pre-paid postage label for the return of the incorrect cartridges. Again, sorry for the inconvenience. Kind regards Charlotte

Posted 4 months ago

“These cartridges are twice more expensive than the competitors which is why I thought they would work. They do not! HP blocked the cartridges as the chip is non-hp. Unfortunately the customer service is desperately delayed and lacking.”

Helpful Report

Posted 5 months ago

Hello Fiaz Thanks for the feedback. Unfortunately we did miss your first email, apologies, we aim to get back to customers a lot quicker than we did on this occasion. I understand you are now in contact with one of the team so we can rectify this for you. Best regards Rosanna

Posted 5 months ago

“Printing with a Canon TS5150, after replacing ink with replacement black and colour cartridges from Cartridge World Ink, the printing is now very faint, tried the deep clean facility on my printer and re alignmrnt of printer heads to no avail not happy”

Helpful Report

Posted 6 months ago

Hello Charles Thank you for the feedback and sorry to hear you are having some printing issues. Please can you send an example of the print quality and an image of the cartridges to customerservice@cartridgeworld.co.uk and we can help rectify this situation. Kind regards Charlotte

Posted 5 months ago

“Usually very good but this time I was sent the wrong printer cartridge. Very similar but not the right number Myself or my son could not fit it. My printer is a Canon TS3150 and l wanted a black cartridge”

Helpful Report

Posted 6 months ago

Hello Robert Thank you for your feedback. Having looked into your order I can see you ordered the original Canon PG-540 ink cartridge which is the incorrect cartridge for your TS3150 inkjet printer. You require the PG545 Black cartridge as listed on our website. https://www.cartridgeworld.co.uk/pixma-ts3150/ Unfortunately as it has been opened and you have tried to install it we are unable to accept the return on this occasion. Kind regards Charlotte

Posted 6 months ago

“Paid and never received”

Helpful Report

Posted 6 months ago

Good afternoon Ruth Thanks you for the feedback and for providing the 3 words so we can pass to the driver to help locate your property better. We did provide images from Google maps of the lane and limited sign posts but I still think the driver found it difficult to locate as it is mostly single track. We will re-ship with the information you have provided. Kind regards Gavin

Posted 6 months ago

“Not received please cancel order no one at home to sign. Please return all monies to account. Ordered on the 15th Oct coming from Bradford NOT REQUIRED.”

Helpful Report

Posted 6 months ago

Hello Linda Thanks for your feedback. Sorry to hear you have still received your order. I can see from the tracking that FedEx have made two delivery attempts. Please see information below. We have asked them to send out for delivery again and it shows as out for delivery today. Kind regards Charlotte https://www.fedex.com/fedextrack/?trknbr=280673763627&trkqual=2460599000~280673763627~FX Travel History Date Time, Status and Location Tuesday, 10/15/24 1:44 PM Shipment information sent to FedEx Wednesday, 10/16/24 1:14 AM On the way KINGSBURY GB 1:14 AM On the way KINGSBURY GB 3:46 AM At local FedEx facility KINGSBURY GB 3:48 AM Delivery updated KINGSBURY GB 8:36 PM Departed FedEx hub KINGSBURY GB Thursday, 10/17/24 4:31 AM At local FedEx facility EDINBURGH GB 4:32 AM At local FedEx facility EDINBURGH GB 5:54 AM At local FedEx facility EDINBURGH GB 7:47 AM On FedEx vehicle for delivery EDINBURGH GB 12:21 PM Delivery exception Customer not available or business closed EDINBURGH GB 12:34 PM Delivery updated EDINBURGH GB 4:34 PM At local FedEx facility EDINBURGH GB Friday, 10/18/24 2:26 AM At local FedEx facility EDINBURGH GB 8:40 AM On FedEx vehicle for delivery EDINBURGH GB 12:44 PM Delivery exception Customer not available or business closed EDINBURGH GB 12:46 PM Delivery updated EDINBURGH GB 4:07 PM At local FedEx facility EDINBURGH GB Saturday, 10/19/24 3:08 AM At local FedEx facility EDINBURGH GB Monday, 10/21/24 11:13 AM At local FedEx facility EDINBURGH GB

Posted 6 months ago

“Brilliant customer service from Gavin and efficient service from cartridge world . Thanks”

Helpful Report

Posted 7 months ago

Hello Thank you for your feedback. The comment is positive but the rating is negative. If you meant to leave a positive review I would be grateful if you could amend the star rating accordingly. Kind regards Gavin

Posted 7 months ago

“Initially my Canon printer would not accept your cartridge. I had never had a problem in the past, with other suppliers of remanufactured cartridges. After contacting you to complain about this, I did receive instructions as to how to make it accept the cartridge, which did fortunately work. However, I could find no reference as to how much ink your 560XL cartridge contained, whilst other suppliers do show the ml content.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback, we're glad that your cartridge is now printing as it should be and we hope that it will continue to do so. The ink volume on that cartridge is 14.3ml. I have passed your feedback on to the web team and have asked that they add this to the website. We apologise for any inconvenience this has caused. Kind regards Amelia

Posted 7 months ago

“It is not working in my printer. Message saying, cartridge not inserted properly, please re-insert. After 6 or 7 more attempts, the same message appears each time. It appears to me that this cartridge is incompatible with my printer.”

Helpful Report

Posted 8 months ago

Hello Richard, Thank you for your feedback. I'm so sorry that the cartridge isn't working for you. Please could you contact me on customerservice@cartidgeworld.co.uk with a photo of the error message that is on the screen and your printer model and I can have a look for you. Can I just double check that you have removed the protective tape from the cartridge as otherwise it will not print. If we can't get it to work I will get a replacement shipped to you. Kind regards Amelia

Posted 8 months ago

“You sent the wrong cartridge”

Helpful Report

Posted 8 months ago

Hello Terence Thank you for the feedback. We are unable to find any previous correspondence from you regarding your delivery. Please can you email customerservice@cartridgeworld.co.uk with details of which cartridge you have received in place of the Epson Daisy 18 cartridge that you ordered. We can then help resolve this for you. Kind regards Amelia

Posted 8 months ago

“I bought 3 toner cartridges, black, yellow and magenta for an HP Color Laserjet 2600n printer. They were all DEFECTIVE. I paid nearly £300. I would like my money back. I have tried phoning customer services - they, so far, are proving to be as useful as the cartridges. I would NOT recommend cartridge World”

Helpful Report

Posted 10 months ago

Hello Thank you for your feedback on the Q6000 original HP cartridges you purchased. I understand you are now in contact with one of the team who is assisting you with your printer problems. Kind regards Charlotte

Posted 10 months ago

“Although I paid for next day delivery. Package did not arrive for 2 days. Not good.”

Helpful Report

Posted 10 months ago

Hello Brenda Thank you for the feedback. I can see from our system notes your order was sent via a Tracked 48 hour service instead of the requested 24. Apologies for this oversight. We have refunded the £3.99 you paid for next day delivery. Kind regards Charlotte

Posted 10 months ago

Cartridge World is rated 4.7 based on 650 reviews