“From my initial inquiry about an eye test, to leaving with my new glasses, my visits to Clelland & Boyd have been very good. Everyone has been very professional, helpful & friendly.
There was a slight delay in eventually receiving my glasses, which was due to the Easter bank holidays, but Susan kept me informed about their progress.
I never felt rushed, especially when choosing my new frames & then returning to have them fitted.
It has been such a positive experience that my husband has now booked his first appointment with Clelland & Boyd too.”
“Excellent; the staff are always really kind and welcoming. The optician was lovely and incredibly thorough. I wouldn’t hesitate in recommending friends and family to Clelland & Boyd.”
“I have nothing but praise for the team at Clelland and Boyd. From first phone call to the choosing and fitting of my fabulous new glasses,the service was professional,but more important friendly and personal.”
“Visit was brilliant, as always. Friendly, welcoming, professional and personal. I brought my daughter along for her first eye test too and the appointment was easy and at a nice pace.”
“Another visit to Clelland and Boyd where I always feel welcomed and professionally looked after.
An excellent eye test - thank you
C&B identified the ‘blurring’ I was experiencing was caused by scratches on the lens. Not deterioration of my vision which was very relieving.
The next pleasant surprise was when I discovered the lens had a two year guarantee so they’re being replaced without any quibble.
I find it’s always a pleasure to go to Clelland andBoyd, apart from being excellent opticians with a fabulous range of spectacular (!) frames they work as a team and make you feel lyou are the most important patient of the day
Great service”
“I felt the assistant was very thorough, and not at all pushing me to upgrade my glasses. So I very different from my last experience when I didn't want to upgtade until my cataracts were done. I was just told very unkindly that I wasn't legal drive, and then she just assustNt walked away and left me, didn't as me how I would get home, offer to offer to arrange a taxi for me, an elderly woman in her late eighties, this was after my husband and I had spent thousands over the years as loyal customers buying the best upgrades every time. I felt really different with this lady, i highly recommend her skill and attitude towards me, and felt I would come back and heed her recommendations.”
“I do not normally do feedback. If happy you won’t hear or see me.
Unhappy and you will see and hear me.
I will say that the friendliness from all the staff from reception through eye test and selection of glasses was very welcoming and encouraging.”
“You are always treated as an old friend by the very friendly and knowledgeable staff. My last visit was no exception. Thorough testing gives you confidence that your eyes are getting the best service available. Full marks for every aspect of an essential service.”
“I have recently visited Clelland & Boyd for an eye test and to have new lenses fitted to my spare glasses. The service could not have been better and I would absolutely recommend Clelland & Boyd to anyone looking for an optician.”
“I was made to feel at ease from the minute a walked in
I can’t remember her name but the person who helped me select suitable frames is so professional.
Thank you”
