“My recent purchase of your 6ft nutcracker, he's magnificent. I've had so.many positive comments about him. The photos don't do him any justice, he's just perfect. I love my nutcracker that much I decided to purchase another one so I have the pair.
100% purchase perfection.....”
“Always competitively priced, excellent customer service, always feels customer focused and makes you feel appreciated, excellent guarantees, far batter than those electrical resellers that start with a D and have an X in it who seem to only want to get as much money from you as possible without wanting to have any sort of relationship.”
“we placed an online order, the following day we received an email informing us when the item would be delivered and they were as good as their word with our purchase delivered on the day stated, with a pleasant, helpful and easy delivery team.”
“Really good quality products that make every trip worthwhile. Recently bought a washing machine and was pleasantly pleased that this model was a few hundred pounds cheaper than other retailers. Had the product within less days than advertised.”
“the prices are always competitive, and if I change my mind or the item is faulty for a long period after the purchase Costco will refund or replace without a moments problem.”
“Due to the pandemic, it took Costco a month to get their act together with on-line shopping & delivery. No confirmation of a purchases, meats delivered at room temperature, a box of nine ordered was delivered as a bag of six, bread shelf life is questionable, receptionist with a 'who me care' attitude, but to their credit, probably because I was continuously in their face, I was given refunds or credits. That's typically not the way I like doing business.”
“Donât know whatâs happened as Costco used to be great with no quibble refunds , however now donât even follow U.K. consumer rights laws.
If you buy any Tec product itâs only got a 90 day guarantee for money back if it becomes faulty, U.K. law says 6 mths !
If you bought a Christmas present in advance & discover when you go to wrap it, itâs faulty & being just outside the 90 days , Costco will offer a repair only & if youâve bought another item elsewhere , because Costco canât fix it in time for Santaâs Sack , then your told you can sell it on eBay when itâs repaired.
Last year we had a gaming machine that never worked on the big day, took hours to put together . With this we ended up having heave it in Car to return to warehouse 50 mile RT, as after 6 weeks of them giving dates to collect & cancelling & no refund to replace 11 yr old sons Xmas present , we were given ÂŁ20 voucher compensation , take ÂŁ12 off that for diesel used .”
“Donât buy from Costco online.Customer service is bad and they canât even speak to their warehouse and have to e-mail them to ask where the order is. My ordered max 30 days, but they took longer than that, no communications, no updated for my ordered, I have to keep calling to check. In the end didn't sort out my ordered, I have to cancel it. shame.”
“All year I wait for costco mince pies to become available. Straight in there when they come in this year. I will never buy another mince pie from costco again. Yes the pastry was good the sponge lovely but I don't no were the mince meat went. There was the thinnest smear you had ever seen or not seen. Thinking it may of been just one batch tried again later on. No still the same. I have heard a number of people complaining. So sad gone is my yearly treat.”
“Ordered a fridge freezer which I had to wait in for delivery of. Standard stuff. When it arrived the driver refused to take my old one as he didnât have room!!! He didnât want it in his van because it would be in the way. I had paid for scraping. So Costco arranged for another crew to pick it up the next day. Another wait. The new fridge was then faulty but customer service said the replacement couldnât come the next day with the scrapping crew because there would not be room. This didnât make any sense as all vans had room!! They were taking my old one so room wasnât an issue. So a third day wait has to be done but not for 5 days!! Meaning I had to ask my neighbour to store my frozen goods. No compensation for my time or the inconvenience was offered. They could of at least refunded my extra scrapping cost. Poor customer service. I wonât be buying online appliances from them again or recommending friend do.”
“Ordered a Hisense RF815N4SESE Multi Door Fridge Freezer in Stainless Steel from Costco online as our old faithful fridge freezer of 10 years finally packed up we seen this fridge freezer on Costco website and the price was competitive. Although the price was cheap problem started from the offset trying to order online took several attempts as because we renew our membership. The membership number has changed. We was notified this and not given a card with the new number. This was the first of our problems the fridge freezer was delivered by an obviously unexperienced delivery driver. Fridge freezer was laid sideways in the delivery van and when removed, it was obvious there was damage to the outer packaging. The driver was in a hurry and promptly left our premises upon removal of the packaging became apparent the the item was damaged? We called Costco customer care service and told them of our concerns and fault with the item they advised us that their policy is a non-replacement item and would need to re-order the item via their website. I was also informed that the item would not be refunded until it was back with themselves. I asked how long this would take and they said between 5 to 10 working days to collect the item and then a further flight to 10 days to receive a refund we are without a fridge freezer and with a family of six fine this find this very hard Without a fridge freezer absolutely appalling customer service my advice is for any potential buyers to think twice before buying from Costco. Yes the price may be cheap but the Customer Service is absolutely abysmal.”
“Ordered a Hisense RF815N4SESE Multi Door Fridge Freezer in Stainless Steel from Costco online as our old faithful fridge freezer of 10 years finally packed up we seen this fridge freezer on Costco website and the price was competitive. Although the price was cheap problem started from the offset trying to order online took several attempts as because we renew our membership. The membership number has changed. We was notified this and not given a card with the new number. This was the first of our problems the fridge freezer was delivered by an obviously unexperienced delivery driver. Fridge freezer was laid sideways in the delivery van and when removed, it was obvious there was damage to the outer packaging. The driver was in a hurry and promptly left our premises upon removal of the packaging became apparent the the item was damaged? We called Costco customer care service and told them of our concerns and fault with the item they advised us that their policy is a non-replacement item and would need to re-order the item via their website. I was also informed that the item would not be refunded until it was back with themselves. I asked how long this would take and they said between 5 to 10 working days to collect the item and then a further flight to 10 days to receive a refund we are without a fridge freezer and with a family of six fine this find this very hard Without a fridge freezer absolutely appalling customer service my advice is for any potential buyers to think twice before buying from Costco. Yes the price may be cheap but the Customer Service is absolutely abysmal.”
“My order was canceled because support is very poor. Of course costco is not good enough to cancel canceled order. I was forced to reorder sam tv in higher price, I was promised by Harry - refund but I never recieved price match refund. Also I was promised same delivery slot day for new order as I Book day off and installation guy for old delivery date but delivery company - Kinetic Logistics not answering, They just sending automated emails ad text with apologies. So I'm over 2 weeks without money and tv. Also I was promised by support different delivery company will be used but unfortunately delivery was booked with same poor company- Kinetic Logistics. I'll never use them again.”
“Appalling service. Delivering new bed, one of men cut his finger & left blood on the mattress, which he then pushed up against the headboard to hide it, contaminating that too. No response from Costco so I dealt with Panther, the courier, who are very slightly more reasonable. However they did not stick to their time estimate & arrived late to remove mattress. They refused to take the mattress without the plastic cover that their colleagues had taken the previous day. A further appointment made for next day. Meanwhile we ordered a mattress from a different supplier that used the same drlivery company, as it turned out. Next day they came, took blooded mattress without any plastic cover & left it on the pavement next to their van while they brought out mattress no. 2. They managed to instal this, leaving the plastic on. I wish the first lot had done this. We now look forward to receiving a full refund from Costco for the contaminated mattress.”
“Do not use Costco online.
Ordered groceries which arrived damaged. Shipping box intact , but items inside were opened but stuck back on with tape, so not couriers fault. Customer service told me I would get a refund so I disposed of some of the items. They got back to me three days later saying damage is minor and they would need to collect. I arranged for pickup, no one turned up. Spent hours trying to get someone to pickup. Put on hold for 30 minutes while so called Customer service agent wen to check whatever.
Got manager call back finally who told me damage is minor and I wont get refund for discarded items even though I was told to do so. Presumably they will sell the damaged goods to some other victim/ customer,”
