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Ding Reviews

4.3 Rating 489 Reviews

82 %

of reviewers recommend Ding

Company Reviews

4.3

Based on 489 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La dernière fois j’ai eu droit à ne pas payer de frais sur les 3 prochaines recharges on me l’a fait une fois et c’est tout. Très déçue je recherche un autre fournisseur. De plus vous pourriez offrir quelques minutes ou DA à la personne à qui j’envoie. Cordialement”

Posted 1 year ago

Nous sommes désolés d'apprendre que vous rencontrez des problèmes avec notre service. Veuillez nous contacter à l'adresse customercare@ding.com ou via notre chat en direct 24h/24 et 7j/7 pour obtenir une assistance supplémentaire à ce sujet. -Ava

Posted 1 year ago

“La dernière fois j’ai eu droit à ne pas payer de frais sur les 3 prochaines recharges on me l’a fait une fois et c’est tout. Très déçue je recherche un autre fournisseur. De plus vous pourriez offrir quelques minutes ou DA à la personne à qui j’envoie. Cordialement”

Posted 1 year ago

Nous sommes désolés d'apprendre que vous rencontrez des problèmes avec notre service. Veuillez nous contacter à l'adresse customercare@ding.com ou via notre chat en direct 24h/24 et 7j/7 pour obtenir une assistance supplémentaire à ce sujet. -Ava

Posted 1 year ago

“Das Guthaben ist befristet. Daher die Bewertung.”

Posted 2 years ago

Danke für Ihre Rückmeldung. Denken Sie daran, dass Ding das Guthaben Ihrem Telefonguthaben gutschreibt und Ihr Netzbetreiber bestimmt, für welche Tarife und Daten Ihr Guthaben berechtigt ist. Um dies zu bestätigen, wenden Sie sich bitte direkt an Ihren Betreiber, da wir das Guthaben nicht zeitlich begrenzen können. Bitte kontaktieren Sie uns über unseren Live-Chat oder customercare@ding.com, wenn Sie Fragen haben. - Robert

Posted 2 years ago

“2 transactions out of three they don't receive the credit in their account but in my bank card it's deducted already..”

Posted 2 years ago

I am sorry to hear you had this bad experience. I could not find your contact details on our system but reach us at our live chat or at customercare@ding.com and we will be happy to review your case. - Robert

Posted 2 years ago

“Very good and very good”

Posted 2 years ago

Thanks very much for your comment! We are glad that you are enjoying our service, and we are always happy to help with any query you might have. - Robert

Posted 2 years ago

“ding a satisfactory application but needs improved adding malaysian language”

Posted 2 years ago

Thanks for your feedback, Mohd! I totally understand, we are working on adding new features and languages. I hope we can meet your needs soon! - Robert

Posted 2 years ago

“Very helpful”

Posted 2 years ago

Thank you so much for your feedback, Kewal! Zack

Posted 2 years ago

“Yesterday I try to use my second chance with HELLONOFEES coupon, and Ding didn't allow me anyway... ☹️ So disappointing...”

Posted 2 years ago

Dabid, I am sorry you had an issue with this coupon. Please email us at customercare@ding.com FAO Zack and I will look into it for you. Thanks! Zack

Posted 2 years ago

“Hice dos recargas y después no me dejó hacer una tercera. Un letrero dice que no estaban disponibles las ofertas como para que fuera a optar por las de más dinero.”

Posted 2 years ago

Phill, siento mucho que hayas tenido esta mala experiencia. No he podido encontrar tu cuenta Ding, pero si los escribes al correo customercare@ding.com o acudes al chat en vivo, revisaremos tu problema. Zack

Posted 2 years ago

“$36.98 the client does not have it”

Posted 2 years ago

Parnell, I am sorry to hear you had this bad experience. I could not find your contact details on our system but reach us at our live chat or at customercare@ding.com and we will be happy to review your case. Robert

Posted 2 years ago

“Customer service”

Posted 2 years ago

Thank you for your comment. We are always happy to help with any query you might have, you can always contact us in our live chat 24/7 or our email customercare@ding.com. Robert

Posted 2 years ago

“Alles gut danke”

Posted 2 years ago

Danke für Ihre Rückmeldung!

Posted 2 years ago

“Currency rate is not realistic. I paid way too much then I should be paying and it made me feel fooled.”

Posted 2 years ago

Thanks for your feedback, Dilara. We regularly review our rates to give our customers the best service possible. However, I will make sure our team reviews them again. If you have any query about this, please contact us at customercare@ding.com

Posted 2 years ago

“Bonjour, Votre système est fonctionnel et dans son concept actuel, il me permet juste de dépannage. Ceci dit, vous ne proposez rien de plus que la concurrence, du moins ceux que j'ai testé. Vos tarifs sont excessif par dessus tout. Jusqu'à présent, le meilleure système de tous demeure Orange Money. Il offre la possibilité d'avoir carrément un compte rechargeable autrement dit : de ma carte de crédit à mon compte perso, permettant ainsi de charger de l'argent en une seul fois soit un seul débit, facturation de carte de crédit, pas de traçabilité chez ma banque, bref que des avantages incomparable pour moi. Ensuite je peux recharger les compte de ceux que je désire avec création de nom et téléphone, les suivis, archives, possibilité de récupérer ses données ou de 'appuyez dessus pour faire mes prochains transferts, à moindre coup, très peu comparativement à vous. Possibilité si je ne m'abuse de payer avec Paypal directement sans avoir forcement à rattacher sur une carte de crédit. Evidement ca crée des sources de revenue supplémentaire car nouvelle catégorie de clients. J'espère que ca vous aidera à améliorer vos services surtout que ce genre de tuyaux, sont souvent payant. Et surtout j'espère voir tout ceux-ci sur votre plateforme rapidement. Excellente soirée.”

Posted 2 years ago

Merci Jacques pour ton commentaire. Nous révisons régulièrement nos frais et tarifs pour offrir aux clients le meilleur service possible. Cependant, je m'assurerai que notre équipe les examine et aussi, merci pour les nouvelles idées, je les transmettrai à l'équipe concernée. Zack

Posted 2 years ago

“merci pour nous servir”

Posted 2 years ago

Jacob, nous sommes ravis de votre commentaire ! Merci de nous avoir choisis pour envoyer une recharge :) Héctor

Posted 2 years ago

“The service is brilliant but it’s very expensive, the transfer charges should be reduced. Thanks”

Posted 2 years ago

Thanks for your feedback, Zabihullah. WE regularly review our fees and rates to give our customers the best service possible. However, I will make sure our team reviews them. Please contact us on our live chat or send an email to customercare@ding.com if you have any questions. Zack

Posted 2 years ago

“There is always room for improvement”

Posted 2 years ago

Thanks for your feedback, William! I totally understand, we're working on improving our services and adding new features. I hope we can meet your needs soon! If you would like to let us know your opinion on how exactly we can improve please send us an email to customercare@ding.com :) Zack

Posted 2 years ago

“Dong is indeed a faster way to top up for family member while living away from them. But the only problem I usually faced is that just after Concluding a transaction I don't usually get the feedback I need immediately. Instead it appear on my screen as if the transaction is unsuccessful bcos it asks directly for my cvc number again. One can be at the risk of sending the intended top up several times. I usually send top up from Sweden.”

Posted 2 years ago

Thanks very much for your comment and for trusting us to keep you connected with your loved ones. If you are having this issue, I recommend you to contact us on our customer care and we will solve it for you :) Regards, Héctor

Posted 2 years ago

“It's quite useful. Very user friendly and efficient”

Posted 2 years ago

Wow, Norman, thanks! That's exactly what we like to hear from our customers. Regards, Héctor

Posted 2 years ago

Ding is rated 4.3 based on 489 reviews