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Ding Reviews

4.3 Rating 489 Reviews

82 %

of reviewers recommend Ding

Company Reviews

4.3

Based on 489 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nunca mande recarga por esta pagina. Yo envie una recarga y nunca la recibieron mis familiarly. Solo roban el dinero y dicen que van a investigar y que van a enviar email pero son puras mentiras. LADRONES”

Posted 6 days ago

“Stay clear, I was looking to buy data, which they overcharged by not only giving a really horrible exchange rate but also an additional fee on top. It was not clear on the website that the package did not include data (Who spends 12 dollars on calls and texting?) They refused to give a refund upon request after I discovered I recieved no mobile data whatsoever. I'll be sure to never use this company again. Tldr: Stay clear”

Posted 1 month ago

Herman, we’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. I've tried to find your contact details, but have not found them. Please can you email us at customercare@ding.com or via our live chat and we will be able to help you. Henry

Posted 1 week ago

“Easy to send top up”

Posted 3 months ago

Thanks, that's great to hear. We're delighted you're enjoying our site. It brings us huge joy knowing you're happy. Henry

Posted 2 months ago

“I paid ding to recharge my sisters mobile back home in Ethiopia. I paid an amount of 584 Ethiopian Birr. Ding paid her only 221 Birr. I contacted ding’s customer service twice. Submitted all the documents they asked to submitted. They told me they will solve the matter very soon, and took my contact number and email. That was happened on 26/10/2023. Since then I have been waiting for their reply. But nothing there. Even though I told friends to use Ding, but now I have been regreating and telling them to keep far from Ding.”

Posted 5 months ago

Hello, We greatly appreciate your feedback and are sincerely sorry for the disappointing experience you had with us. We have resolved your issue and sent you an email on November 8. We recommend checking the email and replying there if you have any further queries Regards, Ryan

Posted 5 months ago

“SCAM!! DO NOT USE THIS SITE TO PLAY ON!!! I WON $187,000 APPROX and they got all of my checking info,ID etc then, called me at almost midnight and said there was a breach in their system so they couldn't honor the $187K just $5,000. CROOKS!!”

Posted 6 months ago

Kesa, I am sorry to hear. I could not find your contact details on our system but reach us at our live chat or e-mail at customercare@ding.com and we will be happy to review your case. -Felix

Posted 5 months ago

“Ding are no more than low down crooks, I hate the digital age it's so broken, they said delivered in 3 seconds but the recipient did not get the credit. Burn in hell you corrupt criminals.”

Posted 8 months ago

Jake, we are sorry to hear you are experiencing issues with our service. Please contact us at customercare@ding.com or at our 24/7 live chat to help you solve this as soon as possible. Henry

Posted 7 months ago

“DO NOT USE THIS APP. recharged a cell phone in Colombia. My credit card was charged BUT the recharge was NEVER RECIEVED. ANOTHER words i got ripped off. WILL NEVER USE THIS COMPANY AGAIN. I highly recommend who sees my comment to NOT use DING”

Posted 1 year ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. You should have received an email from us as we are looking into it. Let us know if there is anything else we can do for you. - Ryan

Posted 1 year ago

“Silamateialona”

Posted 1 year ago

Thank you for leaving a review. We are sorry that we didn't meet your expectations. Could you please tell us why you left a negative review? Knowing why will help us resolve any issues for you, as well as improve our service. You can always contact us in our live chat 24/7 or through our email customercare@ding.com. We will be happy to help. - Martin

Posted 1 year ago

“Your recharge is good. But promotion are less in frequency. Also fee for indonesia high”

Posted 1 year ago

Thanks very much for letting us know. I will share this with the marketing team. I hope this will help us improve our service for Indonesia. Also, we regularly review our fees and rates to give our customers the best service possible. We will make sure our team reviews fees for you. If you have any queries regarding this, please contact us on our live chat or customercare@ding.com. We will be happy to help. -Martin

Posted 1 year ago

“Nice app I like”

Posted 1 year ago

Thank you, that's great to hear. We're delighted you're enjoying our APP. Henry

Posted 1 year ago

“Very good”

Posted 1 year ago

Thank you so much for 5 Star rating and your feedback! - Henry

Posted 1 year ago

“Very efficient and precise, very informative and fast. Really like the way it does the job. Also very good app, really like the seating and the easy way to navigate in it. Keep working like this yo give the clients the best experience”

Posted 1 year ago

Thanks, Benny, that's great to hear. We're delighted you're enjoying our APP. - Martin

Posted 1 year ago

“Very good service”

Posted 1 year ago

Thank you so much for your feedback and for taking the time to share your experience. Henry

Posted 1 year ago

“I use ding and send credit on Tuesday and it took off $89.48 and it's $8.00 credit how comes.”

Posted 1 year ago

Karlene, I am sorry to hear you had this bad experience. It looks like you have selected the amount of 79.35 USD for your top-up. I have sent you the email with further information. We will try to offer the best possible solution in this matter. Thank you! - Martin

Posted 1 year ago

“Ding is great.”

Posted 1 year ago

Thanks, Daniel, that's great to hear. We're delighted you're enjoying our APP. - Martin

Posted 1 year ago

“It is very difficult to transfer money and you charge a lot of money, you don't even have a number for customers, it cuts off when messaging, you don't make messages, I talked 5 times, but I still didn't get an answer, I suggest you don't use this website.”

Posted 1 year ago

Thanks for your feedback, Aab. I am sorry that you are not happy with our service. I have reviewed your account and your transaction was successful on our end. To investigate this matter, we have escalated your transaction to Etisalat Afghanistan. Once we have a response from them we will send you an update. Thank you! - Martin

Posted 1 year ago

“Very good”

Posted 1 year ago

Thanks, Muni, that's great to hear. We're delighted you're enjoying our service. - Ryan

Posted 1 year ago

“Rápido servicio”

Posted 1 year ago

¡Gracias, Ricardo! Nos entusiasma oír tu valoración; estamos orgullosos de ser uno de los servicios de recargas más rápido del mercado. - Ryan

Posted 1 year ago

“Good genuine service”

Posted 1 year ago

Thank you so much for your feedback Sonan. We do our best to provide the best service, and making our customer's life easy so hearing nice things makes us smile. - Martin

Posted 1 year ago

“Perfect as a professional.”

Posted 1 year ago

Thank you so much Johnson for your kind words and for taking the time to share your experience. - Martin

Posted 1 year ago

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Ding is rated 4.3 based on 489 reviews