Ding Reviews

Name: Ding
Address: 3 Shelbourne Buildings, Shelbourne Road, Dublin, 3 Shelbourne Buildings, Shelbourne Road, Dublin, Dublin
Rating: 4.27

4.3 Rating 498 Reviews

81 %

of reviewers recommend Ding

Company Reviews

Metrics

Info

4.3

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Email:

raquel.martini@ding.com

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin,
3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Edem

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good app however the discounts offered are never valid.”

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Posted 2 years ago

Thank you for your feedback, Paul. I am really sorry to hear that the promo code is not working. Please contact us at customercare@ding.com or at our 24/7 live chat with the promo code information and we'll be happy to help you resolve this issue. -Martin

Posted 2 years ago

“Bisher 4 mal sehr gute Erfahrung gemacht. Guthaben war in Sekunden verfügbar, einmal schlechtere da hat es fast eine Stunde gedauert. Allgemein bin ich aber sehr zufrieden.”

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Posted 2 years ago

Hallo Artur! Vielen Dank, dass Sie Ihre Gedanken mit uns teilen. Wir freuen uns, dass Ihnen unsere APP gefällt. Wenn Sie Fragen haben, kontaktieren Sie uns bitte unter customercare@ding.com oder in unserem 24/7-Live-Chat. -Martin

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thanks! That's exactly what we like to hear from our customers. -Ava

Posted 2 years ago

“Stay clear of Ding...my account was compromised in July....4 payments taken out in the space of 5 minutes totalling £150 to Ukraine mobile numbers. When i contacted Ding customer care, there attitude was: Thanks for waiting. Our Security Team has reviewed your account and it has been confirmed that unfortunately, it does not fulfill our security requirements. We review all accounts to minimize risk to our business and protect customer transactions. Followed by: At this time we would recommend for you to find an alternative way to send your top-ups. Please, accept our apologies for any inconvenience this might cause. My response...So thats it....my account was compromised and you do nothing about it? There final reply was... I am sorry, we have tried all the possible options to solve the issue in your account but our Operations Team have provided us the final status of the account and as a result, you will not be able to send top-ups again. You have been warned...”

Helpful Report

Posted 2 years ago

Hi Rad, I am sorry to hear that you are having this issue with our service. We appreciate customers who let us know when things aren’t right. I have escalated this matter to the relevant team so they will investigate this matter further. As soon as we receive a response with a solution we will send you the email. Thank you for your patience. In the meantime, if you have any questions, please contact us at customercare@ding.com or our 24/7 live chat. - Martin

Posted 2 years ago

“That’s i very good phone company”

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Posted 2 years ago

Thank you so much Alfredo for 5 Star rating and your excellent feedback! - Martin

Posted 2 years ago

“When I heard about this up and my family was needed credit it was too late in my country they were not able to find credit cards, I used this up . Thank you so much Ding.”

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Posted 2 years ago

Thank you so much for 5 Star rating and your excellent feedback! - Martin

Posted 2 years ago

“Very nice”

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Posted 2 years ago

Thank you so much for taking the time to share your experience. -Ava

Posted 2 years ago

“I like dinga coz is very helpful”

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Posted 2 years ago

That's exactly what we like to hear from our customers. Thank you so much for taking the time to share your experience. -Ava

Posted 2 years ago

“Great service. I will always use Ding.”

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Posted 2 years ago

Wow, thanks! That's exactly what we like to hear from our customers. Thank you so much for taking the time to share your experience. -Ava

Posted 2 years ago

“La dernière fois j’ai eu droit à ne pas payer de frais sur les 3 prochaines recharges on me l’a fait une fois et c’est tout. Très déçue je recherche un autre fournisseur. De plus vous pourriez offrir quelques minutes ou DA à la personne à qui j’envoie. Cordialement”

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Posted 2 years ago

Nous sommes désolés d'apprendre que vous rencontrez des problèmes avec notre service. Veuillez nous contacter à l'adresse customercare@ding.com ou via notre chat en direct 24h/24 et 7j/7 pour obtenir une assistance supplémentaire à ce sujet. -Ava

Posted 2 years ago

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Posted 2 years ago

“Muy buenas recargas y faciles, con algunas facilidades”

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Posted 2 years ago

Muchas gracias por tu comentario, Aldo. Hacemos todo lo posible para ofrecer un servicio sencillo, rápido y seguro. Si tienes alguna pregunta no dudes en contactar con nosotros a través de nuestro chat en vivo 24 horas o en nuestro correo customercare@ding.com. -Ava

Posted 2 years ago

“Very nice”

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Posted 2 years ago

We are glad to hear that, Gajendran. Thank you so much for taking the time to share your experience. -Ava

Posted 2 years ago

“Cheap fees, good site to recharge my load. Will come back for more”

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Posted 2 years ago

We're delighted with your comment! Thanks for choosing us to send a recharge. We work very hard to provide the best service so hearing nice things makes us smile. -Ava

Posted 2 years ago

“Honestly I love it”

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Posted 2 years ago

Hi! Thank you very much for taking the time to review Ding! We are really pleased that you had a positive experience using our platform. Please remember, if you ever need assistance, our dedicated support team is on standby 24/7 on live chat on the website and app to help. Thanks again for the great review, and Kind regards, Sebastian Ding Customer Care

Posted 2 years ago

“So kann ich meinen Lieben schnell unsere Video Telefonate ermöglichen. TOLLE ANGEBOTS PAKETE”

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Posted 2 years ago

Hallo Guntita, Vielen Dank für Ihre Fünf-Sterne-Bewertung von Ding und für Ihre großzügigen Kommentare. Wir freuen uns sehr, dass Sie eine positive Erfahrung mit der Nutzung unserer Website gemacht haben, um Aufladungen an Ihre Lieben zu senden. Darum geht es bei Ding – Menschen verbinden! Denken Sie daran, wenn Sie jemals Hilfe benötigen, steht unser engagiertes Support-Team rund um die Uhr im Live-Chat auf der Website und in der App bereit, um Ihnen zu helfen. Nochmals vielen Dank für die tolle Bewertung, und Mit freundlichen Grüßen, Sebastian Ding-Kundendienst

Posted 2 years ago

“Excelente servicio, rápido y seguro”

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Posted 2 years ago

¡Hola! Gracias por tomarse el tiempo para calificar a Ding y por sus generosos comentarios. Trabajamos arduamente para que nuestra plataforma sea lo más fácil de usar, intuitiva, rápida y segura posible, por lo que es muy gratificante recibir comentarios como este. Gracias de nuevo. Recuerde, si alguna vez necesita ayuda, nuestro equipo de soporte dedicado está en espera las 24 horas, los 7 días de la semana en el chat en vivo en el sitio web y la aplicación para ayudarlo. Atentamente, Sebastián Atención al cliente de Ding

Posted 2 years ago

“Good to send money to Afghanistan”

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Posted 2 years ago

Hello Mohammadullah, Thank you for taking the time to rate Ding! We really appreciate it. We'll keep working hard to make the platform even better going forward! Remember, if you ever need assistance, our dedicated support team are on standby 24/7 on live chat on the website and app to help. Thanks again, and Kind regards, Sebastian Ding Customer Care

Posted 2 years ago

“Je suis très satisfaite de votre service”

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Posted 2 years ago

Salut TD, Merci mille fois pour l'examen cinq étoiles. Nous sommes vraiment ravis que vous ayez eu une expérience positive en utilisant notre plateforme. Nous continuerons à travailler dur pour le rendre encore meilleur à l'avenir ! N'oubliez pas que si vous avez besoin d'aide, notre équipe d'assistance dédiée est disponible 24h/24 et 7j/7 sur le chat en direct sur le site Web et l'application pour vous aider. Merci encore, et Bien à vous, Sébastien Ding Customer Care

Posted 2 years ago

“Excellent facile”

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Posted 3 years ago

Ciao! Grazie per la tua valutazione generosa e le gentili parole. Lavoriamo sodo per rendere Ding il più intuitivo e facile da usare possibile, quindi è molto gratificante ricevere feedback come questo - grazie ancora. Ricorda, se hai bisogno di assistenza, il nostro team di supporto dedicato è in standby 24 ore su 24, 7 giorni su 7 in live chat sul sito Web e sull'app per aiutarti. Cordiali saluti, Sebastian Assistenza clienti Ding

Posted 3 years ago

Ding is rated 4.3 based on 498 reviews