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Ding Reviews

4.3 Rating 489 Reviews

82 %

of reviewers recommend Ding

Company Reviews

4.3

Based on 489 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nunca mande recarga por esta pagina. Yo envie una recarga y nunca la recibieron mis familiarly. Solo roban el dinero y dicen que van a investigar y que van a enviar email pero son puras mentiras. LADRONES”

Posted 1 week ago

“Stay clear, I was looking to buy data, which they overcharged by not only giving a really horrible exchange rate but also an additional fee on top. It was not clear on the website that the package did not include data (Who spends 12 dollars on calls and texting?) They refused to give a refund upon request after I discovered I recieved no mobile data whatsoever. I'll be sure to never use this company again. Tldr: Stay clear”

Posted 1 month ago

Herman, we’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. I've tried to find your contact details, but have not found them. Please can you email us at customercare@ding.com or via our live chat and we will be able to help you. Henry

Posted 1 week ago

“I paid ding to recharge my sisters mobile back home in Ethiopia. I paid an amount of 584 Ethiopian Birr. Ding paid her only 221 Birr. I contacted ding’s customer service twice. Submitted all the documents they asked to submitted. They told me they will solve the matter very soon, and took my contact number and email. That was happened on 26/10/2023. Since then I have been waiting for their reply. But nothing there. Even though I told friends to use Ding, but now I have been regreating and telling them to keep far from Ding.”

Posted 5 months ago

Hello, We greatly appreciate your feedback and are sincerely sorry for the disappointing experience you had with us. We have resolved your issue and sent you an email on November 8. We recommend checking the email and replying there if you have any further queries Regards, Ryan

Posted 5 months ago

“SCAM!! DO NOT USE THIS SITE TO PLAY ON!!! I WON $187,000 APPROX and they got all of my checking info,ID etc then, called me at almost midnight and said there was a breach in their system so they couldn't honor the $187K just $5,000. CROOKS!!”

Posted 6 months ago

Kesa, I am sorry to hear. I could not find your contact details on our system but reach us at our live chat or e-mail at customercare@ding.com and we will be happy to review your case. -Felix

Posted 5 months ago

“Ding are no more than low down crooks, I hate the digital age it's so broken, they said delivered in 3 seconds but the recipient did not get the credit. Burn in hell you corrupt criminals.”

Posted 8 months ago

Jake, we are sorry to hear you are experiencing issues with our service. Please contact us at customercare@ding.com or at our 24/7 live chat to help you solve this as soon as possible. Henry

Posted 7 months ago

“DO NOT USE THIS APP. recharged a cell phone in Colombia. My credit card was charged BUT the recharge was NEVER RECIEVED. ANOTHER words i got ripped off. WILL NEVER USE THIS COMPANY AGAIN. I highly recommend who sees my comment to NOT use DING”

Posted 1 year ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. You should have received an email from us as we are looking into it. Let us know if there is anything else we can do for you. - Ryan

Posted 1 year ago

“I use ding and send credit on Tuesday and it took off $89.48 and it's $8.00 credit how comes.”

Posted 1 year ago

Karlene, I am sorry to hear you had this bad experience. It looks like you have selected the amount of 79.35 USD for your top-up. I have sent you the email with further information. We will try to offer the best possible solution in this matter. Thank you! - Martin

Posted 1 year ago

“It is very difficult to transfer money and you charge a lot of money, you don't even have a number for customers, it cuts off when messaging, you don't make messages, I talked 5 times, but I still didn't get an answer, I suggest you don't use this website.”

Posted 1 year ago

Thanks for your feedback, Aab. I am sorry that you are not happy with our service. I have reviewed your account and your transaction was successful on our end. To investigate this matter, we have escalated your transaction to Etisalat Afghanistan. Once we have a response from them we will send you an update. Thank you! - Martin

Posted 1 year ago

“Stay clear of Ding...my account was compromised in July....4 payments taken out in the space of 5 minutes totalling £150 to Ukraine mobile numbers. When i contacted Ding customer care, there attitude was: Thanks for waiting. Our Security Team has reviewed your account and it has been confirmed that unfortunately, it does not fulfill our security requirements. We review all accounts to minimize risk to our business and protect customer transactions. Followed by: At this time we would recommend for you to find an alternative way to send your top-ups. Please, accept our apologies for any inconvenience this might cause. My response...So thats it....my account was compromised and you do nothing about it? There final reply was... I am sorry, we have tried all the possible options to solve the issue in your account but our Operations Team have provided us the final status of the account and as a result, you will not be able to send top-ups again. You have been warned...”

Posted 1 year ago

Hi Rad, I am sorry to hear that you are having this issue with our service. We appreciate customers who let us know when things aren’t right. I have escalated this matter to the relevant team so they will investigate this matter further. As soon as we receive a response with a solution we will send you the email. Thank you for your patience. In the meantime, if you have any questions, please contact us at customercare@ding.com or our 24/7 live chat. - Martin

Posted 1 year ago

“I wanted to buy a top off for a friend using a valid credit card through a large well respected bank. Ding wanted all kinds of personal information information about me which they did not need as long as it's a valid bank card and the bank can verify it I do want to send them copies copies of my passport my driver's license and other information Recommend people do not use they probably sell your information”

Posted 2 years ago

Hello Douglas, Thank you for your feedback. At Ding, we are committed to maintaining the security of all customer accounts. To confirm your identity, we may request that you submit a government issued ID. The information we request is kept confidential and it will never be disclosed to any third parties. Once your identity has been verified, you will then be able to use our service without further issue. Thank you, and Kind regards, Sebastian Ding Customer Care

Posted 2 years ago

“Everything I’ve paid for hasn’t worked trying to do Top-up for Telcell mexico so far cost me a lot of money for nothin”

Posted 2 years ago

We are sorry to hear you are experiencing issues with our service. Please contact us at customercare@ding.com or at our 24/7 live chat to help you solve this as soon as possible. -Ava

Posted 2 years ago

“My money was stolen from my bank àter i used them. DONT USE THEM. THEY STOLE MY MONEY.”

Posted 2 years ago

Ray, we're sorry to hear that this has happened to you. Please contact us via email at customercare@ding.com so we can look into this issue further. Thank you. Zack

Posted 2 years ago

“Don’t ever use!!!! Very expensive transaction charges.”

Posted 2 years ago

Thanks for your feedback. We regularly review our fees and rates to give our customers the best service possible. However, I will make sure our team reviews them. Please contact us on our live chat or customercare@ding.com if you have any questions. -Ava

Posted 2 years ago

“I got an email from ding if I share the link with my friends I will get 50% off, I shared with my 3 friends but get nothing.”

Posted 2 years ago

I am sorry that you are having issues with our promotion, Saued. For you to get a 50% off, your friends will have to create an account from your link and send a recharge, they will get a 50% off too! Please, send us an email at customercare@ding.com or contact us via our 24/7 live chat and we will be happy to inform you about it. - Robert

Posted 2 years ago

“Ho pagato una ricarica nauta etecsa cuba ,i soldi li hanno presi ma la ricarica non è mai arrivata.sono 4 giorni che aspetto ma niente non risolvono nulla. Peccato cambierò sito per le mie ricariche”

Posted 2 years ago

Mi dispiace sapere che hai avuto questa brutta esperienza. Non sono riuscito a trovare i tuoi dettagli di contatto qui, ma contattaci all'indirizzo customercare@ding.com e saremo lieti di esaminare il tuo caso.Zack

Posted 2 years ago

“You don’t help resolving the issues we face with the service you offer!”

Posted 2 years ago

I am sorry to hear you had a bad experience using our services. I could not find your contact details on our system but reach us at our live chat or at customercare@ding.com and we will be happy to review your case. - Robert

Posted 2 years ago

“No funciona la compra de paquetes”

Posted 2 years ago

Siento mucho cualquier inconveniente ocasionado usando nuestros servicios. Por favor, escríbenos a customercare@ding.com o acude al chat en vivo disponible las 24 horas del día https://support.ding.com/hc/es, resolveremos cualquier duda o problema que puedas tener con los paquetes de datos. - Robert

Posted 2 years ago

“No funciona la compra de paquetes”

Posted 2 years ago

Siento mucho que hayas tenido esta mala experiencia usando nuestros servicios. No he podido encontrar tu cuenta, pero si nos escribes al correo customercare@ding.com o acudes al chat en vivo disponible las 24 horas del día, resolveremos cualquier duda o problema que puedas tener. - Robert

Posted 2 years ago

“I paid for your service and u can not sell me phone service. I rate u poor service .I will not recommended you to anyone”

Posted 2 years ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. I've tried to find your contact details, but have not found them. Please can you email us at customercare@ding.com or our via our live chat and we will be able to help you? - Robert

Posted 2 years ago

“I topped-up an account for a chatr cell phone by mistake on ding and immediately contacted them to advise them of the error. ding would not refund the money--very dishonest company!!!! Be very careful when dealing with a company that literally steals your money.”

Posted 2 years ago

John, we’re sorry to hear you had this bad experience. You should, now, have received an email from us with all the information and solution to it. Please, let us know if there is anything else we can do for you. Robert

Posted 2 years ago

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Ding is rated 4.3 based on 489 reviews