Ding Reviews

Name: Ding
Address: 3 Shelbourne Buildings, Shelbourne Road, Dublin, 3 Shelbourne Buildings, Shelbourne Road, Dublin, Dublin
Rating: 4.27

4.3 Rating 498 Reviews

81 %

of reviewers recommend Ding

Company Reviews

Metrics

Info

4.3

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Email:

raquel.martini@ding.com

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin,
3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Edem

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want let you know that l am not happy at all by your service. You give me to much hard time while there is no wrong on my side and my visa . I did a lot of top-up recharge with that credit card now You asked me my ID I sent it to you but, solve my problems even l lost the top-up promotion . It is totally disappointing costumer is not fair. Since l am your customer, you don't have to treat me like this by taking my time the hall day. Finally after the promotion expired You said I can do the top up. do you think this is fair to customers absolutely not . that is shame. Thanks, for your service. request (1897742”

Helpful Report

Posted 6 months ago

We’re sorry for the experience you had with us. To keep our customers’ transactions secure, we sometimes need to perform additional verification checks, and we apologize that this led to you missing the promotion. We’ve sent an email with further details, and if you need any additional assistance, please feel free to reply. - Ryan

Posted 6 months ago

“Took my money, didn't send the load, told me to wait 2 hours”

Helpful Report

Posted 7 months ago

We apologize for the inconvenience with your top-up. We've sent you an email with detailed information. If you need further assistance, please reply there, and we’ll be more than happy to help. - Ryan

Posted 6 months ago

“Purchased 7/11 voucher for relative in Philippines. It is complicated and she cannot retrieve it. 7/11 staff do not help. Ding not interested to refund or exchange. Waste of money. Beware”

Helpful Report

Posted 8 months ago

Hi Rodney, we’re sorry to hear that you experienced an issue using your gift card. We’ve resolved the issue and have sent you an email with more details. Please reply there with the requested information, and we’ll be more than happy to assist you further. - Ryan

Posted 6 months ago

“Do not use Ding. They lied. They rob you. They don’t verify your identity or accounts. Do. Not use Ding”

Helpful Report

Posted 8 months ago

I am sorry you had a bad experience using our services, Ritzy. We have contacted you by email so we can resolve this issue as soon as possible. Chandler.

Posted 8 months ago

“It was incredibly frustrating transacting with Ding. They advertised as an instant top up service and their fine print says there may be a two hour waiting period before operators process the transaction on the other end. It's been over five hours and I haven't received my top up. This could very well have been a problem on the operator's end, but Ding has effectively not delivered on the service it promised, especially in light of the premium they charge for it. Their customer service agents keep insisting to me that the transaction cannot be refunded, effectively forcing the consumer to pay for a service they no longer need through no fault of their own. It's less about the money for me as much as that this is a terrible business model. Avoid. Just top up directly and cut out the middle agent.”

Helpful Report

Posted 9 months ago

Sharmila, we’re sorry to hear you had a bad experience. We've resolved the issue and an email has been sent to you. Let us know if there is anything else we can do for you. - Ryan

Posted 9 months ago

“Do not play here. It is a total scam! Or at least make sure you don't play the table games because their bonus bets don't pay out at all. And nobody that works there and customer service has any clue how their games work. They can't seem to understand the simplest math of how odds work like 20 to 1. For all of you guys who know how casino hold them is played at the table. I had a regular bet of five dollars a bonus bet of 10 and a call bet of $20 I won the hand with a flush dealer did qualify and I got paid $10. Their odds on a flush show 20 to 1. And I can't get anyone there who even knows what the hell they're talking about much less anyone there to actually help me. Ridiculous. Scam and thieves. play chumba. This place is a joke!”

Helpful Report

Posted 11 months ago

Ben, Please be informed that we are Ding, an online mobile top-up providing service that allows its users to top up across countries. We are not a gambling or a gaming site that allows you to win bets. I am sorry for your loss. I request you to contact the appropriate authorities. Henry

Posted 11 months ago

“I paid for a dress which I never received. Then they sent me a tracking, which is not real. These people are a frauds and they take your money. I am really upset. They are liars.”

Helpful Report

Posted 1 year ago

We are Ding, a platform that provides a phone top-up service through our website and our app. If you have a query for the other company, please contact them directly.- Tanvir

Posted 11 months ago

“Nunca mande recarga por esta pagina. Yo envie una recarga y nunca la recibieron mis familiarly. Solo roban el dinero y dicen que van a investigar y que van a enviar email pero son puras mentiras. LADRONES”

Helpful Report

Posted 1 year ago

Zaida, lamentamos saber que tuviste un problema con respecto a una recarga que compraste y nos gustaría resolver el problema lo antes posible. Te he enviado un correo electrónico. Espero escuchar de usted. -Tanvir

Posted 11 months ago

“Stay clear, I was looking to buy data, which they overcharged by not only giving a really horrible exchange rate but also an additional fee on top. It was not clear on the website that the package did not include data (Who spends 12 dollars on calls and texting?) They refused to give a refund upon request after I discovered I recieved no mobile data whatsoever. I'll be sure to never use this company again. Tldr: Stay clear”

Helpful Report

Posted 1 year ago

Herman, we’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. I've tried to find your contact details, but have not found them. Please can you email us at customercare@ding.com or via our live chat and we will be able to help you. Henry

Posted 1 year ago

“I paid ding to recharge my sisters mobile back home in Ethiopia. I paid an amount of 584 Ethiopian Birr. Ding paid her only 221 Birr. I contacted ding’s customer service twice. Submitted all the documents they asked to submitted. They told me they will solve the matter very soon, and took my contact number and email. That was happened on 26/10/2023. Since then I have been waiting for their reply. But nothing there. Even though I told friends to use Ding, but now I have been regreating and telling them to keep far from Ding.”

Helpful Report

Posted 1 year ago

Hello, We greatly appreciate your feedback and are sincerely sorry for the disappointing experience you had with us. We have resolved your issue and sent you an email on November 8. We recommend checking the email and replying there if you have any further queries Regards, Ryan

Posted 1 year ago

“SCAM!! DO NOT USE THIS SITE TO PLAY ON!!! I WON $187,000 APPROX and they got all of my checking info,ID etc then, called me at almost midnight and said there was a breach in their system so they couldn't honor the $187K just $5,000. CROOKS!!”

Helpful Report

Posted 1 year ago

Kesa, I am sorry to hear. I could not find your contact details on our system but reach us at our live chat or e-mail at customercare@ding.com and we will be happy to review your case. -Felix

Posted 1 year ago

“Ding are no more than low down crooks, I hate the digital age it's so broken, they said delivered in 3 seconds but the recipient did not get the credit. Burn in hell you corrupt criminals.”

Helpful Report

Posted 1 year ago

Jake, we are sorry to hear you are experiencing issues with our service. Please contact us at customercare@ding.com or at our 24/7 live chat to help you solve this as soon as possible. Henry

Posted 1 year ago

“DO NOT USE THIS APP. recharged a cell phone in Colombia. My credit card was charged BUT the recharge was NEVER RECIEVED. ANOTHER words i got ripped off. WILL NEVER USE THIS COMPANY AGAIN. I highly recommend who sees my comment to NOT use DING”

Helpful Report

Posted 2 years ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. You should have received an email from us as we are looking into it. Let us know if there is anything else we can do for you. - Ryan

Posted 2 years ago

“I use ding and send credit on Tuesday and it took off $89.48 and it's $8.00 credit how comes.”

Helpful Report

Posted 2 years ago

Karlene, I am sorry to hear you had this bad experience. It looks like you have selected the amount of 79.35 USD for your top-up. I have sent you the email with further information. We will try to offer the best possible solution in this matter. Thank you! - Martin

Posted 2 years ago

“It is very difficult to transfer money and you charge a lot of money, you don't even have a number for customers, it cuts off when messaging, you don't make messages, I talked 5 times, but I still didn't get an answer, I suggest you don't use this website.”

Helpful Report

Posted 2 years ago

Thanks for your feedback, Aab. I am sorry that you are not happy with our service. I have reviewed your account and your transaction was successful on our end. To investigate this matter, we have escalated your transaction to Etisalat Afghanistan. Once we have a response from them we will send you an update. Thank you! - Martin

Posted 2 years ago

“Stay clear of Ding...my account was compromised in July....4 payments taken out in the space of 5 minutes totalling £150 to Ukraine mobile numbers. When i contacted Ding customer care, there attitude was: Thanks for waiting. Our Security Team has reviewed your account and it has been confirmed that unfortunately, it does not fulfill our security requirements. We review all accounts to minimize risk to our business and protect customer transactions. Followed by: At this time we would recommend for you to find an alternative way to send your top-ups. Please, accept our apologies for any inconvenience this might cause. My response...So thats it....my account was compromised and you do nothing about it? There final reply was... I am sorry, we have tried all the possible options to solve the issue in your account but our Operations Team have provided us the final status of the account and as a result, you will not be able to send top-ups again. You have been warned...”

Helpful Report

Posted 2 years ago

Hi Rad, I am sorry to hear that you are having this issue with our service. We appreciate customers who let us know when things aren’t right. I have escalated this matter to the relevant team so they will investigate this matter further. As soon as we receive a response with a solution we will send you the email. Thank you for your patience. In the meantime, if you have any questions, please contact us at customercare@ding.com or our 24/7 live chat. - Martin

Posted 2 years ago

“I wanted to buy a top off for a friend using a valid credit card through a large well respected bank. Ding wanted all kinds of personal information information about me which they did not need as long as it's a valid bank card and the bank can verify it I do want to send them copies copies of my passport my driver's license and other information Recommend people do not use they probably sell your information”

Helpful Report

Posted 3 years ago

Hello Douglas, Thank you for your feedback. At Ding, we are committed to maintaining the security of all customer accounts. To confirm your identity, we may request that you submit a government issued ID. The information we request is kept confidential and it will never be disclosed to any third parties. Once your identity has been verified, you will then be able to use our service without further issue. Thank you, and Kind regards, Sebastian Ding Customer Care

Posted 3 years ago

“Everything I’ve paid for hasn’t worked trying to do Top-up for Telcell mexico so far cost me a lot of money for nothin”

Helpful Report

Posted 3 years ago

We are sorry to hear you are experiencing issues with our service. Please contact us at customercare@ding.com or at our 24/7 live chat to help you solve this as soon as possible. -Ava

Posted 3 years ago

“My money was stolen from my bank àter i used them. DONT USE THEM. THEY STOLE MY MONEY.”

Helpful Report

Posted 3 years ago

Ray, we're sorry to hear that this has happened to you. Please contact us via email at customercare@ding.com so we can look into this issue further. Thank you. Zack

Posted 3 years ago

“Don’t ever use!!!! Very expensive transaction charges.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We regularly review our fees and rates to give our customers the best service possible. However, I will make sure our team reviews them. Please contact us on our live chat or customercare@ding.com if you have any questions. -Ava

Posted 3 years ago

Ding is rated 4.3 based on 498 reviews