Ding Reviews

Name: Ding
Address: 3 Shelbourne Buildings, Shelbourne Road, Dublin, 3 Shelbourne Buildings, Shelbourne Road, Dublin, Dublin
Rating: 4.27

4.3 Rating 498 Reviews

81 %

of reviewers recommend Ding

Company Reviews

Metrics

Info

4.3

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Email:

raquel.martini@ding.com

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin,
3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

Write Your review

Tell us how Ding made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ding 1 star review on 21st December 2019

Edem

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible, un fraude... estaba haciendo una recarga a VE usando mi tarjeda de la Republica Dominicana y sin mi autorizacion me cobraron 3 veces y ninguna recarga llego.. Es un Fraude total... voy a reportar eso ahora mismo...”

Helpful Report

Posted 3 years ago

Hola Miloslav, encontramos tu cuenta en el sistema con los datos proporcionados y ya solucionamos el incidente, además el reembolso se había producido automaticamente. Sentimos mucho el inconveniente causado. Te hemos enviado un correo con toda la información sobre tu caso, y para cualquier cosa, siempre puedes acudir a nuestro chat en vivo 24 horas y te lo resolveremos cualquier duda en el momento. Que tengas un buen día, Héctor.

Posted 3 years ago

“taking long time and its expensive”

Helpful Report

Posted 3 years ago

Sorry to hear you're disappointed. We want our top-up experience to be fast and easy. I couldn't find your contact details in our system but if you contact our live chat or send us an email to customercare@ding.com we will be happy to review your case. Zack

Posted 3 years ago

“I pay PHP 1,000. But ding be paid me KRW 54,973. Ding is trickster.”

Helpful Report

Posted 3 years ago

Hi Siceol, thanks very much for your review. We do charge a fee for your transaction since there are significant costs when we do business online. However, we do show you the total amount you pay and receive before you send the transaction. If you have queries about it, don't hesitate to contact us on our live chat, we will be happy to help! Héctor

Posted 3 years ago

“Scam i purchased 2 Amazon gift cards they gave me a pin to witch Amazon did not recognized. Contacted ping customer service requested a refund and was denied. Twice I spoke with ding customer service and got no resolution. Spome with Amazon customer service and the did not know how to issue me my gift cards with the pins ding gave me!! Supper upset 😡 scam scam”

Helpful Report

Posted 4 years ago

Hi Maria, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“They took my money and I didn’t receive the top up.... this is a scam site please don’t use”

Helpful Report

Posted 4 years ago

Hi Josh, I apologize for the inconvenience with our service, I have checked your account and I can see that your last transaction failed. As transaction failed, you won't be charged. Money may have been taken out of your account, however this money would have been taken out of your account by your bank to make sure you had enough funds to pay for the top-up, in the case of your transaction being successful. However, as this transaction failed you will receive the funds back. This process takes 2-5 working days with a bank or up to 1 day with PayPal. If you have any questions, please contact us through our live chat or email address: customercare@ding.com and we will be able to help you, Regards, Carter

Posted 4 years ago

“U r a group of scam artist”

Helpful Report

Posted 4 years ago

Hi John, I'm sorry for the inconvenience, If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“I will never going to use Ding again. They made a terrible currency exchange rates 20% less than official rate), they took fee for this scam and I don’t even know if my transfer get to recipient at all.”

Helpful Report

Posted 4 years ago

Hi Constantine, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“Avoid. I was very wary as they've obviously paid Google to get to the top of an aggregated search result for 3 UK Top up. Followed the process right up to pay and number one red flag was PayPal asking to verify the account payment, number two red flag was that in the on screen fine print you can read that you are actually authorising Ding to make regular deductions from your account. No way. I shut down everything and cleared cache and history. Reading these unfavourable comments about this disreputable company I'm glad I did not complete any financial transaction. Avoid.”

Helpful Report

Posted 4 years ago

Hi Rififi, I'm sorry for the inconvenience, We are a service who delivers prepaid mobile top-ups via 500+ mobile operators across different countries. Normally, people use our service when they want to send a top-ups to a friend or a family member abroad. I'm sorry you got confused with our website. However, we are a reliable service. We have 4.7 rating out of 12.4k on our TrustPilot reviews. If you want, you can read them here: https://ie.trustpilot.com/review/www.ding.com If you have any questions, please contact us through our live chat or email address: customercare@ding.com and we will be happy to help you, Regards, Carter

Posted 4 years ago

“They charged and but the person never received the promotion. I tried chatting to the customer Service and no ones ready to help. The top up is a scam!”

Helpful Report

Posted 4 years ago

Hi, I’m sorry for the inconvenience you had using our service. I couldn't find your the details of the transaction you are referring to on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“They charged me twice And i didn’t receive any single top up. I tried chatting to the customer Service and no ones ready to help. Its a scam!”

Helpful Report

Posted 4 years ago

Hi Roop, I'm sorry for the inconvenience with your top-up, I have checked your account and I can see that you bought a pin top-up which means the credit wasn't instant. The phone owner needs to apply the PIN on their phone first following the instructions sent to their mobile phone. If you are still facing issues, please contact us through our live chat or our email address: customercare@ding.com Thanks, Regards, Carter

Posted 4 years ago

“They charged me twice and I didnt receive any top up. Be careful”

Helpful Report

Posted 4 years ago

Hi James, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“They take my money and i dont receive the top up”

Helpful Report

Posted 4 years ago

Hi, I'm really sorry for the inconvenience. I have checked your account and I can see that your transaction failed and you should have gotten your funds back. If you are still facing any issue, can you please contact us through our live chat or email address: customercare@ding.com? Thanks, Carter

Posted 4 years ago

“Took my order, charged my card, then they cancelled the order. complete waste of time”

Helpful Report

Posted 5 years ago

Hi, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“Ding has the rudest most drama-creating "customer service" people ever. I had multiple transactions show "declined" on their site, but apparently they went through on my cc's. When I requested a refund, the customer service rep copied me on an email accusing me of lying, to another service rep and made up a random lie to avoid giving me a refund saying my transaction "had been made with a PIN" and therefore could not be refunded. Um, it was through paypal, so there was no pin. Also, American cards do not use a pin. So this was obviously just a "go to" for avoiding refunds. They did not care to respond to my emails after this. I have never experienced such blatantly rude and offensive customer service from a company, EVER.”

Helpful Report

Posted 5 years ago

Hi Jen, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“First send when fine. After that, this small unknown company asked for passports and drivers licenses and many sensitive personal documents making it clear that the ID information is passed on to others who commit identify fraud DING WILL LEAD TO YOUR ID BEING STOLEN !!! FULL STOP”

Helpful Report

Posted 5 years ago

Hi, I'm sorry for the inconvenience, We have to review all accounts to minimize risk to our business and protect customer transactions and as a result sometimes we need to ask for a piece of ID, but I can guarantee you that in Ding we are committed to maintaining the security of all accounts and all the information we request is kept confidential, and it will never be disclosed to any third parties. If you have any questions or doubts, please don't hesitate to ask. We’re happy to help! Regards, Carter

Posted 4 years ago

“I tried to stop off someone in Cuba.They took my money and never gave them the topoff.When I talked to customer service,they said unless I had a screenshot of the topoff for proof,they cant do anything about it.To make matters worse,my friend overseas have them a considerable amount of money for a top off and she never received it.She as well didnt have the screenshot and did not get the topoff although they took money again.I was ripped off the one time I used it,my friend was ripped of and so have several other people she talked to there.This is a criminal organization that should be shut down.Im trying everything in my power to report them to the proper authorities.AVOID THIS COMPANY!!I hope they will be shutdown soon.”

Helpful Report

Posted 5 years ago

Hi Calvin, I’m sorry for the inconvenience you had using our service. I couldn't find the details of the transaction you are referring to in this review. If you contact us using customercare@ding.com or our live chat we will look at this. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“Someone used my email to create a Ding account. I selected contact us to report it, live chat came right up & then I explained the situation. They said they would block the email, but then the chat ended unexpectedly & I can't get live chat to re open to confirm that the account is indeed closed no matter what I do. Shady af.”

Helpful Report

Posted 5 years ago

Hi Lillian, I'm really sorry the inconvenience you had with our live chat, I can see that we have blocked your email address in our system. Again, my apologies for this, If you have any questions, please don't hesitate to contact us again through our live chat or email address: customercare@ding.com, Best wishes, Carter

Posted 4 years ago

“Bought an iTunes gift card that has already been redeemed. Customer service asked me for “proof”, and when I sent them a video they immediately switched to the assumption that I was lying and had redeemed that card before! Will never be using this website again, I don’t recommend it to anyone!”

Helpful Report

Posted 5 years ago

Hi Lubaba, I'm so sorry for the issue you faced with your gift card, I have checked our system and I can see that we have provided you with a new gift voucher due to the inconvenience you had with the previous one. If you have any questions regarding this, can you please contact us again through our live chat or email address: customercare@ding.com? We will be more than happy to help, Regards, Carter

Posted 4 years ago

“I’ve been using their Top-up service for a little while now and it’s never failed. However, I purchased an iTunes gift card from them and got the code via email. When I went to redeem the code, I was prompted that the code has already been redeemed. I contacted ding someone called Martin responded asking me to contact iTunes when ding was the one that sold me an invalid code. Please avoid them at all cost. They’re a scam and lying scam bags.”

Helpful Report

Posted 5 years ago

Hi Edem, I'm really sorry for the inconvenience you had with your gift card, I have reviewed our system and I can see that we have refunded the amount of your gift card, If you want further information on this, could you please contact us through our Live Chat or email address: customercare@ding.com? We will be happy to help, Have a good day, Carter

Posted 4 years ago

“No instant top up with Ding Every paid top up has taken 2-4 hours to be credited. Ding always blames the carriers. They should require their carrier partners to offer instant top up or don’t do business with them.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry for the inconvenience with your top-up, I have checked your account and I can see that you bought a pin top-up which means the credit wasn't instant. The phone owner needs to apply the PIN on their phone first following the instructions sent to their mobile phone. If you are still facing issues, please contact us through our live chat or our email address: customercare@ding.com Thanks, Regards, Carter

Posted 4 years ago

Ding is rated 4.3 based on 498 reviews