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Ding Reviews

4.3 Rating 490 Reviews

82 %

of reviewers recommend Ding

Company Reviews

4.3

Based on 490 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I topped-up an account for a chatr cell phone by mistake on ding and immediately contacted them to advise them of the error. ding would not refund the money--very dishonest company!!!! Be very careful when dealing with a company that literally steals your money.”

Posted 2 years ago

John, we’re sorry to hear you had this bad experience. You should, now, have received an email from us with all the information and solution to it. Please, let us know if there is anything else we can do for you. Robert

Posted 2 years ago

“Dont i repeat do not buy anything from this website...its a scams once they have your money they will turn your head in circle...lied that the person got the top up refill...I did a top up 4 days ago...they send their web site to the person never the money i payed..please dont waste your money...i need to go cancel my bank card...ding does not have a number at all beside chatting...thats already a red flag”

Posted 2 years ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. You should have received an email from us as we are looking into it. Let us know if there is anything else we can do for you, we are available at customercare@ding.com and at our 24/7 live chat. Robert

Posted 2 years ago

“I did a refill and it never came. even money is not refunded to me!”

Posted 2 years ago

I am sorry you had a bad experience using our services, Mary. I could not find your contact details in our system but reach us at our live chat: https://support.ding.com/hc/en-us and we will be happy to review your case. Zack

Posted 2 years ago

“You took unauthorized money out of my checking account return it”

Posted 2 years ago

I am sorry to hear you had this bad experience, Shawn. I could not find your contact details but reach us at our 24/7 live chat to investigate your case as soon as possible. Robert

Posted 2 years ago

“I only made one payment and it’s showing I made two payments to two different numbers. How is this?”

Posted 2 years ago

Michelle, I am sorry to hear you had this bad experience. I could not find your contact details but reach us at our live chat or email us at customercare@ding.com and we will be happy to review your case. Robert

Posted 2 years ago

“I only made one payment and it’s showing I made two payments to two different numbers. How is this?”

Posted 2 years ago

Hi Michelle, I am sorry that you had this issue. I can't find your Ding account details, but if you send us an email to customercare@ding.com we will investigate it right away. Robert

Posted 2 years ago

“Muy mal porque se pasan sacándome dinero de mi cuenta”

Posted 2 years ago

Yennette, lamento que tienes este problema. No puedo encontrar los detalles de tu cuenta Ding, pero si nos escribes a customercare@ding.com lo solucionaremos de inmediato. Zack

Posted 2 years ago

“Muy mal porque se pasan sacándome dinero de mi cuenta”

Posted 2 years ago

Siento mucho que tienes este problema, Yennette. No puedo encontrar los detalles de tu cuenta Ding, pero si nos escribes a customercare@ding.com lo solucionaremos de inmediato. Zack

Posted 2 years ago

“My friend in Cuba didn’t receive the last top up I bought and I tried to talk to someone but your service is so poor”

Posted 2 years ago

Joaquín, we are very sorry you had this bad experience. Please send the order number to customercare@ding.com and I will make sure your case is reviewed as soon as possible. Zack

Posted 2 years ago

“I want to un roll from Auto pay I have to call my bank to have them to contact you because it won't let me un roll you guy are scam”

Posted 2 years ago

Pamela, we are sorry you had this issue. I have found your details in our system and I can see one of our Customer Care agents has already cancelled the auto pay for you. If you have any questions, please contact us again at customercare@ding.com and we will be happy to answer them! Zack

Posted 2 years ago

“Hello I made a transaction to Jamaica on Friday and my nephew have not received the credits yet can you help me”

Posted 2 years ago

I am sorry to hear you are having issues with a top-up you purchased. Please send us the details to customercare@ding.com and we will look into it as soon as possible. Zack

Posted 2 years ago

“No one knows my debit card information after I used ding to send money 2x, someone used my debit card to place an order of 54.00 dollars. I strongly believe someone in ding company used my debit card information to place that order. I thought all debit card information was encrypted. I also received notice from Rebtel of debit/credit card fraud that this was going on with WhatsApp and Ding. Be careful with Ding!!!! Ding refused to cooperate with me. They did not want to release information at all.”

Posted 2 years ago

We are very sorry to hear this happened to you. We have contacted you by email so we can resolve this issue as soon as possible. Zack

Posted 2 years ago

“Worst customer service.i asked for assistance but the customer service named jane was so rude,and even hanged up from me on the chat.theres no contact number i can call to complain.”

Posted 2 years ago

We are sorry you had this bad experience. Please contact us via live chat or send an email to customercare@ding.com and we will be happy to review your case. Zack

Posted 2 years ago

“Always fails transaction”

Posted 2 years ago

We are very sorry you are experiencing issues, please contact us on your customer care or leave your account details for you to assist you with your query :) Héctor

Posted 2 years ago

“Horrible, un fraude... estaba haciendo una recarga a VE usando mi tarjeda de la Republica Dominicana y sin mi autorizacion me cobraron 3 veces y ninguna recarga llego.. Es un Fraude total... voy a reportar eso ahora mismo...”

Posted 2 years ago

Hola Miloslav, encontramos tu cuenta en el sistema con los datos proporcionados y ya solucionamos el incidente, además el reembolso se había producido automaticamente. Sentimos mucho el inconveniente causado. Te hemos enviado un correo con toda la información sobre tu caso, y para cualquier cosa, siempre puedes acudir a nuestro chat en vivo 24 horas y te lo resolveremos cualquier duda en el momento. Que tengas un buen día, Héctor.

Posted 2 years ago

“taking long time and its expensive”

Posted 2 years ago

Sorry to hear you're disappointed. We want our top-up experience to be fast and easy. I couldn't find your contact details in our system but if you contact our live chat or send us an email to customercare@ding.com we will be happy to review your case. Zack

Posted 2 years ago

“I pay PHP 1,000. But ding be paid me KRW 54,973. Ding is trickster.”

Posted 2 years ago

Hi Siceol, thanks very much for your review. We do charge a fee for your transaction since there are significant costs when we do business online. However, we do show you the total amount you pay and receive before you send the transaction. If you have queries about it, don't hesitate to contact us on our live chat, we will be happy to help! Héctor

Posted 2 years ago

“Scam i purchased 2 Amazon gift cards they gave me a pin to witch Amazon did not recognized. Contacted ping customer service requested a refund and was denied. Twice I spoke with ding customer service and got no resolution. Spome with Amazon customer service and the did not know how to issue me my gift cards with the pins ding gave me!! Supper upset 😡 scam scam”

Posted 3 years ago

Hi Maria, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 3 years ago

“They took my money and I didn’t receive the top up.... this is a scam site please don’t use”

Posted 3 years ago

Hi Josh, I apologize for the inconvenience with our service, I have checked your account and I can see that your last transaction failed. As transaction failed, you won't be charged. Money may have been taken out of your account, however this money would have been taken out of your account by your bank to make sure you had enough funds to pay for the top-up, in the case of your transaction being successful. However, as this transaction failed you will receive the funds back. This process takes 2-5 working days with a bank or up to 1 day with PayPal. If you have any questions, please contact us through our live chat or email address: customercare@ding.com and we will be able to help you, Regards, Carter

Posted 3 years ago

“U r a group of scam artist”

Posted 3 years ago

Hi John, I'm sorry for the inconvenience, If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 3 years ago

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Ding is rated 4.3 based on 490 reviews