Ding Reviews

Name: Ding
Address: 3 Shelbourne Buildings, Shelbourne Road, Dublin, 3 Shelbourne Buildings, Shelbourne Road, Dublin, Dublin
Rating: 4.27

4.3 Rating 498 Reviews

81 %

of reviewers recommend Ding

Company Reviews

Metrics

Info

4.3

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Email:

raquel.martini@ding.com

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin,
3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

Write Your review

Tell us how Ding made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ding 1 star review on 21st December 2019

Edem

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got an email from ding if I share the link with my friends I will get 50% off, I shared with my 3 friends but get nothing.”

Helpful Report

Posted 3 years ago

I am sorry that you are having issues with our promotion, Saued. For you to get a 50% off, your friends will have to create an account from your link and send a recharge, they will get a 50% off too! Please, send us an email at customercare@ding.com or contact us via our 24/7 live chat and we will be happy to inform you about it. - Robert

Posted 3 years ago

“Ho pagato una ricarica nauta etecsa cuba ,i soldi li hanno presi ma la ricarica non è mai arrivata.sono 4 giorni che aspetto ma niente non risolvono nulla. Peccato cambierò sito per le mie ricariche”

Helpful Report

Posted 3 years ago

Mi dispiace sapere che hai avuto questa brutta esperienza. Non sono riuscito a trovare i tuoi dettagli di contatto qui, ma contattaci all'indirizzo customercare@ding.com e saremo lieti di esaminare il tuo caso.Zack

Posted 3 years ago

“You don’t help resolving the issues we face with the service you offer!”

Helpful Report

Posted 3 years ago

I am sorry to hear you had a bad experience using our services. I could not find your contact details on our system but reach us at our live chat or at customercare@ding.com and we will be happy to review your case. - Robert

Posted 3 years ago

“No funciona la compra de paquetes”

Helpful Report

Posted 3 years ago

Siento mucho cualquier inconveniente ocasionado usando nuestros servicios. Por favor, escríbenos a customercare@ding.com o acude al chat en vivo disponible las 24 horas del día https://support.ding.com/hc/es, resolveremos cualquier duda o problema que puedas tener con los paquetes de datos. - Robert

Posted 3 years ago

“No funciona la compra de paquetes”

Helpful Report

Posted 3 years ago

Siento mucho que hayas tenido esta mala experiencia usando nuestros servicios. No he podido encontrar tu cuenta, pero si nos escribes al correo customercare@ding.com o acudes al chat en vivo disponible las 24 horas del día, resolveremos cualquier duda o problema que puedas tener. - Robert

Posted 3 years ago

“I paid for your service and u can not sell me phone service. I rate u poor service .I will not recommended you to anyone”

Helpful Report

Posted 3 years ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. I've tried to find your contact details, but have not found them. Please can you email us at customercare@ding.com or our via our live chat and we will be able to help you? - Robert

Posted 3 years ago

“I topped-up an account for a chatr cell phone by mistake on ding and immediately contacted them to advise them of the error. ding would not refund the money--very dishonest company!!!! Be very careful when dealing with a company that literally steals your money.”

Helpful Report

Posted 3 years ago

John, we’re sorry to hear you had this bad experience. You should, now, have received an email from us with all the information and solution to it. Please, let us know if there is anything else we can do for you. Robert

Posted 3 years ago

“Dont i repeat do not buy anything from this website...its a scams once they have your money they will turn your head in circle...lied that the person got the top up refill...I did a top up 4 days ago...they send their web site to the person never the money i payed..please dont waste your money...i need to go cancel my bank card...ding does not have a number at all beside chatting...thats already a red flag”

Helpful Report

Posted 3 years ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. You should have received an email from us as we are looking into it. Let us know if there is anything else we can do for you, we are available at customercare@ding.com and at our 24/7 live chat. Robert

Posted 3 years ago

“I did a refill and it never came. even money is not refunded to me!”

Helpful Report

Posted 3 years ago

I am sorry you had a bad experience using our services, Mary. I could not find your contact details in our system but reach us at our live chat: https://support.ding.com/hc/en-us and we will be happy to review your case. Zack

Posted 3 years ago

“You took unauthorized money out of my checking account return it”

Helpful Report

Posted 3 years ago

I am sorry to hear you had this bad experience, Shawn. I could not find your contact details but reach us at our 24/7 live chat to investigate your case as soon as possible. Robert

Posted 3 years ago

“I only made one payment and it’s showing I made two payments to two different numbers. How is this?”

Helpful Report

Posted 3 years ago

Michelle, I am sorry to hear you had this bad experience. I could not find your contact details but reach us at our live chat or email us at customercare@ding.com and we will be happy to review your case. Robert

Posted 3 years ago

“I only made one payment and it’s showing I made two payments to two different numbers. How is this?”

Helpful Report

Posted 3 years ago

Hi Michelle, I am sorry that you had this issue. I can't find your Ding account details, but if you send us an email to customercare@ding.com we will investigate it right away. Robert

Posted 3 years ago

“Muy mal porque se pasan sacándome dinero de mi cuenta”

Helpful Report

Posted 3 years ago

Yennette, lamento que tienes este problema. No puedo encontrar los detalles de tu cuenta Ding, pero si nos escribes a customercare@ding.com lo solucionaremos de inmediato. Zack

Posted 3 years ago

“Muy mal porque se pasan sacándome dinero de mi cuenta”

Helpful Report

Posted 3 years ago

Siento mucho que tienes este problema, Yennette. No puedo encontrar los detalles de tu cuenta Ding, pero si nos escribes a customercare@ding.com lo solucionaremos de inmediato. Zack

Posted 3 years ago

“My friend in Cuba didn’t receive the last top up I bought and I tried to talk to someone but your service is so poor”

Helpful Report

Posted 3 years ago

Joaquín, we are very sorry you had this bad experience. Please send the order number to customercare@ding.com and I will make sure your case is reviewed as soon as possible. Zack

Posted 3 years ago

“I want to un roll from Auto pay I have to call my bank to have them to contact you because it won't let me un roll you guy are scam”

Helpful Report

Posted 3 years ago

Pamela, we are sorry you had this issue. I have found your details in our system and I can see one of our Customer Care agents has already cancelled the auto pay for you. If you have any questions, please contact us again at customercare@ding.com and we will be happy to answer them! Zack

Posted 3 years ago

“Hello I made a transaction to Jamaica on Friday and my nephew have not received the credits yet can you help me”

Helpful Report

Posted 3 years ago

I am sorry to hear you are having issues with a top-up you purchased. Please send us the details to customercare@ding.com and we will look into it as soon as possible. Zack

Posted 3 years ago

“No one knows my debit card information after I used ding to send money 2x, someone used my debit card to place an order of 54.00 dollars. I strongly believe someone in ding company used my debit card information to place that order. I thought all debit card information was encrypted. I also received notice from Rebtel of debit/credit card fraud that this was going on with WhatsApp and Ding. Be careful with Ding!!!! Ding refused to cooperate with me. They did not want to release information at all.”

Helpful Report

Posted 3 years ago

We are very sorry to hear this happened to you. We have contacted you by email so we can resolve this issue as soon as possible. Zack

Posted 3 years ago

“Worst customer service.i asked for assistance but the customer service named jane was so rude,and even hanged up from me on the chat.theres no contact number i can call to complain.”

Helpful Report

Posted 3 years ago

We are sorry you had this bad experience. Please contact us via live chat or send an email to customercare@ding.com and we will be happy to review your case. Zack

Posted 3 years ago

“Always fails transaction”

Helpful Report

Posted 3 years ago

We are very sorry you are experiencing issues, please contact us on your customer care or leave your account details for you to assist you with your query :) Héctor

Posted 3 years ago

Ding is rated 4.3 based on 498 reviews