Ding Reviews

Name: Ding
Address: 3 Shelbourne Buildings, Shelbourne Road, Dublin, 3 Shelbourne Buildings, Shelbourne Road, Dublin, Dublin
Rating: 4.27

4.3 Rating 499 Reviews

81 %

of reviewers recommend Ding

Company Reviews

Questions

Metrics

4.3

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Email:

raquel.martini@ding.com

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin,
3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Edem

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to get a refund for something that didn't work, they refused. A scam to be avoided. Stay away and they will soon go out pf business.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry for the inconvenience with your top-up, I have checked your account and I can see that you bought a pin top-up which means the credit wasn't instant. The phone owner needs to apply the PIN on their phone first following the instructions sent to their mobile phone. If you are still facing issues, please contact us through our live chat or our email address: customercare@ding.com Thanks, Regards, Carter

Posted 5 years ago

“Did not receive my top up and took money out of my account?!?! How can I sort this.”

Helpful Report

Posted 6 years ago

Posted 5 years ago

“I’ve been using ding since November and yesterday I tried sending a top up, they refunded my money, I tried again same thing happen. So when I tried sending to another number it went through and was charged on my account (but the person did not receive it) and it’s now taken off my transaction history and still shows it was charged on my bank statement. To make things worst they said it was for security reasons and my account did not meet their expectations and told me to find another way of sending top ups . They’re the ones having technical issues and try to use unreasonable excuses like that Does not make sense.... I just need my money back and I won’t be using this again . Person I spoke with was Alvaro”

Helpful Report

Posted 6 years ago

Hi, I'm sorry for the inconvenience, I have checked our system and I can see that we have resolved the issue and offered you a solution by email. if you are still facing any issue, can you please contact us again through our live chat or email address: customercare@ding.com? Thanks in advance, Carter

Posted 5 years ago

“Service worked to top up my account only once - first time, when I came back to add more money to my account - it has failed multiple times - my bank had no issues and the problem was on ding.com side. I have reached out their support which claimed issue with authentication - I have used google authentication and well, looks like they don't trust google, used my credit card with the same name as on google account still they requested government photo ID which I have sent them, was kinda cleared until they failed to process my payment again.Reached out again - was keep trying 10 more times while in live chat with support - all attempts with their OK to go have failed. Can't be more frustrated because I had monetary loss due to that. This company didn't even offer a credit knowing that I am paying to them and willing to pay. Looks like need to top up my account while in the country next time. Offered them direct payment thru paypal to their paypal account (though payment with paypal to ding.com was failing) and they couldn't accommodate but they have asked to keep trying while their payment team was verifying as if I am their Quality Analyst resource.”

Helpful Report

Posted 6 years ago

Hi Brooklyn, I’m sorry for the inconvenience you had using our service. I couldn't find the top-up details of the transaction you are referring to. If you contact us using customercare@ding.com or our live chat we will look at this. I will be more than happy to assist. Regards, Carter

Posted 5 years ago

“Terrible company worst ever used they overcharge you pls keep away customer service awful”

Helpful Report

Posted 6 years ago

“This was the worst company I ever used not reliable they are overcharging you even if they give you promotions or discounts pls be aware terrible customer service terrible Pésima compañía no la usen te cobran demás tú tarjeta de crédito servicio al cliente pésimo cuídense no utilicen esta compañía”

Helpful Report

Posted 6 years ago

Ding is rated 4.3 based on 499 reviews