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Ding Reviews

4.3 Rating 489 Reviews

82 %

of reviewers recommend Ding

Company Reviews

4.3

Based on 489 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam i purchased 2 Amazon gift cards they gave me a pin to witch Amazon did not recognized. Contacted ping customer service requested a refund and was denied. Twice I spoke with ding customer service and got no resolution. Spome with Amazon customer service and the did not know how to issue me my gift cards with the pins ding gave me!! Supper upset 😡 scam scam”

Posted 3 years ago

Hi Maria, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 3 years ago

“Ding has the rudest most drama-creating "customer service" people ever. I had multiple transactions show "declined" on their site, but apparently they went through on my cc's. When I requested a refund, the customer service rep copied me on an email accusing me of lying, to another service rep and made up a random lie to avoid giving me a refund saying my transaction "had been made with a PIN" and therefore could not be refunded. Um, it was through paypal, so there was no pin. Also, American cards do not use a pin. So this was obviously just a "go to" for avoiding refunds. They did not care to respond to my emails after this. I have never experienced such blatantly rude and offensive customer service from a company, EVER.”

Posted 4 years ago

Hi Jen, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 3 years ago

“I paid ding to recharge my sisters mobile back home in Ethiopia. I paid an amount of 584 Ethiopian Birr. Ding paid her only 221 Birr. I contacted ding’s customer service twice. Submitted all the documents they asked to submitted. They told me they will solve the matter very soon, and took my contact number and email. That was happened on 26/10/2023. Since then I have been waiting for their reply. But nothing there. Even though I told friends to use Ding, but now I have been regreating and telling them to keep far from Ding.”

Posted 5 months ago

Hello, We greatly appreciate your feedback and are sincerely sorry for the disappointing experience you had with us. We have resolved your issue and sent you an email on November 8. We recommend checking the email and replying there if you have any further queries Regards, Ryan

Posted 5 months ago

“My friend in Cuba didn’t receive the last top up I bought and I tried to talk to someone but your service is so poor”

Posted 2 years ago

Joaquín, we are very sorry you had this bad experience. Please send the order number to customercare@ding.com and I will make sure your case is reviewed as soon as possible. Zack

Posted 2 years ago

“First send when fine. After that, this small unknown company asked for passports and drivers licenses and many sensitive personal documents making it clear that the ID information is passed on to others who commit identify fraud DING WILL LEAD TO YOUR ID BEING STOLEN !!! FULL STOP”

Posted 4 years ago

Hi, I'm sorry for the inconvenience, We have to review all accounts to minimize risk to our business and protect customer transactions and as a result sometimes we need to ask for a piece of ID, but I can guarantee you that in Ding we are committed to maintaining the security of all accounts and all the information we request is kept confidential, and it will never be disclosed to any third parties. If you have any questions or doubts, please don't hesitate to ask. We’re happy to help! Regards, Carter

Posted 3 years ago

“Fast and easy to use the app. Service fees a little steep but it always works so I'm happy!”

Posted 4 years ago

Hi, Thanks for your review, we love to hear that you are enjoying our service. Regarding your comment about our fees, there are significant costs to doing business online that we must cover in order to offer this secure service and we make every effort to ensure our service is competitively priced. If you have any query about this, please contact us using customercare@ding.com. Regards, Carter Have a good day, Carter

Posted 3 years ago

“SCAM!! DO NOT USE THIS SITE TO PLAY ON!!! I WON $187,000 APPROX and they got all of my checking info,ID etc then, called me at almost midnight and said there was a breach in their system so they couldn't honor the $187K just $5,000. CROOKS!!”

Posted 6 months ago

Kesa, I am sorry to hear. I could not find your contact details on our system but reach us at our live chat or e-mail at customercare@ding.com and we will be happy to review your case. -Felix

Posted 5 months ago

“Ding are no more than low down crooks, I hate the digital age it's so broken, they said delivered in 3 seconds but the recipient did not get the credit. Burn in hell you corrupt criminals.”

Posted 8 months ago

Jake, we are sorry to hear you are experiencing issues with our service. Please contact us at customercare@ding.com or at our 24/7 live chat to help you solve this as soon as possible. Henry

Posted 7 months ago

“DO NOT USE THIS APP. recharged a cell phone in Colombia. My credit card was charged BUT the recharge was NEVER RECIEVED. ANOTHER words i got ripped off. WILL NEVER USE THIS COMPANY AGAIN. I highly recommend who sees my comment to NOT use DING”

Posted 1 year ago

We’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. You should have received an email from us as we are looking into it. Let us know if there is anything else we can do for you. - Ryan

Posted 1 year ago

“Ding is great.”

Posted 1 year ago

Thanks, Daniel, that's great to hear. We're delighted you're enjoying our APP. - Martin

Posted 1 year ago

“I wanted to buy a top off for a friend using a valid credit card through a large well respected bank. Ding wanted all kinds of personal information information about me which they did not need as long as it's a valid bank card and the bank can verify it I do want to send them copies copies of my passport my driver's license and other information Recommend people do not use they probably sell your information”

Posted 2 years ago

Hello Douglas, Thank you for your feedback. At Ding, we are committed to maintaining the security of all customer accounts. To confirm your identity, we may request that you submit a government issued ID. The information we request is kept confidential and it will never be disclosed to any third parties. Once your identity has been verified, you will then be able to use our service without further issue. Thank you, and Kind regards, Sebastian Ding Customer Care

Posted 2 years ago

“My money was stolen from my bank àter i used them. DONT USE THEM. THEY STOLE MY MONEY.”

Posted 2 years ago

Ray, we're sorry to hear that this has happened to you. Please contact us via email at customercare@ding.com so we can look into this issue further. Thank you. Zack

Posted 2 years ago

“Don’t ever use!!!! Very expensive transaction charges.”

Posted 2 years ago

Thanks for your feedback. We regularly review our fees and rates to give our customers the best service possible. However, I will make sure our team reviews them. Please contact us on our live chat or customercare@ding.com if you have any questions. -Ava

Posted 2 years ago

“Good service, easy and fast but rip off a little bit..”

Posted 2 years ago

We appreciate your feedback, Junior. There are significant costs to doing business online that we must cover so we can offer this secure service. We make every effort to ensure our service is competitively priced. If you have any queries about this, please contact us using customercare@ding.com. - Robert

Posted 2 years ago

“The exchange rate is is much higher. Other then that everything is good.”

Posted 2 years ago

Thank you for your feedback. We regularly review our rates to give our customers the best service possible. However, I will make sure our team reviews them again. If you have any questions, please contact us via live chat or customercare@ding.com. Zack

Posted 2 years ago

“If you have any issues with their online services they’ll reach out to you and fix the issue. I only use them whenever I have to send a top up from the US to my home country .”

Posted 3 years ago

Hi, Thank you for the excellent feedback and do spread the word! Regards, Carter

Posted 3 years ago

“They took my money and I didn’t receive the top up.... this is a scam site please don’t use”

Posted 3 years ago

Hi Josh, I apologize for the inconvenience with our service, I have checked your account and I can see that your last transaction failed. As transaction failed, you won't be charged. Money may have been taken out of your account, however this money would have been taken out of your account by your bank to make sure you had enough funds to pay for the top-up, in the case of your transaction being successful. However, as this transaction failed you will receive the funds back. This process takes 2-5 working days with a bank or up to 1 day with PayPal. If you have any questions, please contact us through our live chat or email address: customercare@ding.com and we will be able to help you, Regards, Carter

Posted 3 years ago

“I will never going to use Ding again. They made a terrible currency exchange rates 20% less than official rate), they took fee for this scam and I don’t even know if my transfer get to recipient at all.”

Posted 3 years ago

Hi Constantine, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 3 years ago

“Avoid. I was very wary as they've obviously paid Google to get to the top of an aggregated search result for 3 UK Top up. Followed the process right up to pay and number one red flag was PayPal asking to verify the account payment, number two red flag was that in the on screen fine print you can read that you are actually authorising Ding to make regular deductions from your account. No way. I shut down everything and cleared cache and history. Reading these unfavourable comments about this disreputable company I'm glad I did not complete any financial transaction. Avoid.”

Posted 3 years ago

Hi Rififi, I'm sorry for the inconvenience, We are a service who delivers prepaid mobile top-ups via 500+ mobile operators across different countries. Normally, people use our service when they want to send a top-ups to a friend or a family member abroad. I'm sorry you got confused with our website. However, we are a reliable service. We have 4.7 rating out of 12.4k on our TrustPilot reviews. If you want, you can read them here: https://ie.trustpilot.com/review/www.ding.com If you have any questions, please contact us through our live chat or email address: customercare@ding.com and we will be happy to help you, Regards, Carter

Posted 3 years ago

“They charged and but the person never received the promotion. I tried chatting to the customer Service and no ones ready to help. The top up is a scam!”

Posted 3 years ago

Hi, I’m sorry for the inconvenience you had using our service. I couldn't find your the details of the transaction you are referring to on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 3 years ago

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Ding is rated 4.3 based on 489 reviews