easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“After adding this service I found I couldn’t access it on my phone. After connecting customer service they were very helpful and talked through the steps on how to set it up, very helpful. Looking forward to using them on my next trip abroad”
Hi Dianne,
Thank you for your review and I am sorry you did not have a great experience. I have checked your eSIM and I can see it is installed and switched ON but you did not use any data. This would have been a quick setting tweak like selecting your eSIM for Mobile Data and/or switching on Data roaming
I have also checked our support platform and I cannot see any help requests from you which is a shame. We would have got you connected in minutes. It is really easy to ask for help - just tap 'Chat with an Expert' in our Help centre for the fastest response.
I am going to contact you offline to arrange a refund and I hope you will try easySim in the future - if you do, please reach out to us before you travel and we will make sure you are eSIM ready!
Safe travels,
Jim
