easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Everything worked well except the instruction to scan the QR code to activate, I needed another device to open up my email and then scan with my phone. I was over cautious and didnt use all my data but very easy to swap countries as i travelled.”
Hi Janet, thank you for your review and we are delighted our eSIM worked for you.
By the way, there is another way to install your eSIM without the QR code and we have helpful video guides for iOS, Android and Samsung in our 'Help Centre'.
Safe travels,
easySim
“Travelled to Australia with a stopover in Singapore and easysim worked like a charm in both places. Highly recommended and have done already! Thank you”
Hi Mathieu, thank you very much for your 4 star review and we are delighted our eSIM worked for you in the main. I have checked our support platform and I cannot see any 'Help' requests from you which is a shame. I am sure we could have helped if you were experiencing slower speeds in some locations. I hope you will try easySim in the future and please let us know if you need any help - just tap 'Help' when signed in to your account for the fastest response to any enquiry. Safe travels, easySim.
“This was an Oz sim which worked well on Optus but when Optus wasn't available it would switch to Telstra where there was no data....what's the point?
OH had a NZ/Oz sim which tended to go to Telstra and had data.
Happy with hers but not happy with mine.”
Hi Neil, thank you for your review and I am sorry you did not have a great experience. We have 1000s of happy customers that have used our service in Australia. I have checked and I cannot see any help requests from you which is a shame. I am sure we could have resolved any issued you were having. It is really easy to ask for help - just tap 'Help' when signed in to your account for the fastest response to any enquiry. I can also see you used over 80% of your data. I am going to contact you offline to find out more. Safe travels, easySim.
“My easySim did not work well but I DID get some coverage while traveling. What I am pleased to report is that easySim reached out to me and provided me with a refund, a travel credit, AND gave me helpful advice on how to deal with any challenges that might come up during future travel. GREAT customer support!”
Hello Leslie, thank you for your review and I am sorry you did not have the best experience. I have checked your eSIM and I can see you only used a small amount of data. I can also see you did not raise a help request which is a shame, I am sure we could have helped. It is really easy to ask for help - just tap 'Help' when signed in to your account for the fastest response to any enquiry. I will contact you offline to find out more. Safe travels, easySim.
“Great first experience with easySim in Australia and New Zealand. Good value for money and easy to use. The only issue i had was that I was unable to use imessage to contact family, so used Whatsapp instead.”
Hi Clare, thank you for your 4* review and we are delighted our eSIM worked for you.
Regarding iMessage, our eSIMs support iMessage and iPhones ask a question on set up. We have included that step in our installation video which you can find in our Help Centre.
You can also configure iMessage after installation and our support team could have helped you with that in minutes. It's really easy to ask for help - just tap 'Help' when you are signed in to your account for the fastest response to any enquiry.
Thanks again for your review and we hope to see you onboard again soon.
Safe travels,
easySim
“Very pleased with my easySim.global purchase..
Purchased the Oceania 20GB / 30 days for use in Australia & New Zealand. Installed in the UK prior to departed. Everything worked perfectly! Connected instantly in Auckland and worked brillantly throughout our holiday. I would highly recommend.”
Hi Joana,
Thank you for your 4 star review and I am delighted our eSIM worked for you. You can check usage anytime by signing in to your account at my.easysim.global.
I hope that helps but please get in touch if you have any questions - just tap 'Help' when signed in.
Safe travels,
easySim
“Excellent service while traveling in Spain and England. Fee much cheaper than my home phone service. Easy downloaded to my phone. Will definitely recommend and use again when I return to Spain later this year.”
“Even though I had an issue with the eSIM the company tried their hardest to work out what the problem was.
Having said this my husband had the same eSIM and his was absolutely fine
Company did whatever they could to sort the issue out for me”
Hi Alison, thank you for your review and I am disappointed that you did not have the best experience. I can assure you that our eSIMs cannot consume data by themselves and there must be a reason why your phone consumed 1GB of data in 24 hours. I have also checked our support platform and I can see you did not ask for help which is a shame because I am sure we would have got to the bottom of it for you. I will contact you offline and hopefully, we can work out why your phone used so much data. On a positive note, I am pleased your husband had a good experience with the same eSIM and data bundle. Safe travels, easySim.
