easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“It was very cost effective and easy to set up this sim card. Used twice now for the USA and Morocco. The best bit is that it just stays in my phone and updates to each country.”
Hi Caroline,
Thank you for your review and I can see you used your data bundle so I am delighted our data eSIM worked for you. I have checked our support platform and I cannot see any help requests from you which is a shame. We would have explained that our eSIM is data only and not designed for traditional calls and SMS but you can make and receive calls using apps like WhatsApp and Facetime as these use data.
If you need to make or receive calls using your mobile/cellular number, you can leave your Primary (home) SIM selected for calls and SMS but your home network provider may charge you for calls and SMS while roaming.
I would like to offer you a test eSIM for your home location so we can show you how to do the above. I will contact you offline.
Safe travels,
Jim
“First time I've used an e-sim and wasn't sure what to expect. Could not have been easier. £10 for a months use in USA compared to £9/day with my usual provider. Whole process was so easy and efficient. I shall be a regular customer from now on 👍”
“Very easy to set up, worked flawlessly in 6 European countries we visited. Only once did we get LTE instead of 5 G, but for the most part it was always 5G service. I would not hesitate to recommend or use this service again.”
Dear Andy, thank you so much for taking the time to provide us with your feedback. We truly appreciate your effort in letting us know about your experience.
Firstly, we sincerely apologise for the inconvenience you faced with our service. We understand the frustration and disappointment of unexpectedly receiving a high bill from your network provider for data usage abroad. This is certainly not the experience we want our customers to have - after all, avoiding bill shock is the reason for our existence!
We have thousands of customers using our service in Turkey, so we know there will be an issue with the settings on your phone. We would very much like to avoid this happening again to you, so I would like to give you a data bundle that will work in your home location, then give you some 1-2-1 training on using eSIMs. I will connect with you directly to arrange a time convenient for you.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to enhancing our services to ensure a seamless and hassle-free experience for our customers.
We look forward to hearing from you soon and working towards making things better.
“Installation and setup was very easy. Switching the iphone over to use that sim for data was also straight forward. Getting the sim to pop up with signal in central London and then in central Paris appeared to be be spotty which might be due to our locations and or cell tower locations. So, we also needed to rely heavily on hotel wireless to make it all work seamlessly.”
“Brilliant eSIM. Took a couple of days on arrival abroad to get it working right.
The online customer service was excellent who helped me through the issues while I was away to get my eSIM working right.
I will definitely use it again”
“Easy to buy and use. I was concerned that on landing in Canada my standard SIM may have billing before I switched over to the eSIM, but this seemed to work OK without charges. Also I almost ran out of capacity (is there a meter I can see running?) but to extend I would need to buy an expensive smaller unit, rather than extending my larger package (30gb) at a beneficial cost. If you can sort these thats better”
Hello Bryan, thank you for your review and thanks for choosing easySim. You can view usage, raise a help request and buy more data if you sign in to my.easysim.global. We also sent SMS messages to your eSIM when you reached 50% and 80% of usage. Regarding topping up, all you need to do is sign in to your account and purchase another data bundle. We then add the data to your existing eSIM so you do not have to scan a QR code or install another eSIM. You purchased a 10GB data bundle and you had 1.88GB remaining when your eSIM expired so on this trip, your purchase was all you needed - good choice!. We hope to see you onboard again soon and please tap 'Help' when signed in to my.easysim.global for the fastest response to any enquiry. Safe travels, easySim.
“Extremely easy to use. I could disable the e-SIM when in another country and re-enable when back in. Simple to add extra data to the same SIM. Will use again.”
