“I ordered items that were not delivered yet and a new sale was currently on. I asked for a price adjustment and was told I would receive one as “a one time credit”. I was happy until I realized it did not show up on my credit card statement as the amount promised me. I reached out to a supervisor who was rude and not interested in keeping me as a valued customer. Wasted time with rude people, I will shop elsewhere. I deleted my Eddie Bauer account!”
“Simply the worst customer service I've had in a long long time. Tried to go online and arrange for an exchange of any item from one size to another. NO MECHANISM FOR EXCHANGES, ONLY RETURNS WITH $7 LABEL FEE. When I tried the "chat" it was just kicked back to the return screen. WAITED on the phone for the longest time with the excuse for long wait times because of COVID which has been over for nearly two years. Just baloney! I will never use Eddie Bauer's website again.”
“Exchange/return process is terrible, convoluted, and
. I made two orders of four shirts in each on-line order. I tried to make a straight exchange for all items. Eddie Bauer's policy is to make you return the item, then go back on line to re-buy the item, and if there is a price differential, you have to contact customer service again after you re-buy. In addition, you have pay a $7 return fee for each order, even if you want to exchange them for the same items! So, they wanted me to pay $14 fee to get the same things! Not a great way to treat your customers who want to shop at your store. I will never shop with them again as long as they have this policy, since you will lose money unless you know your exact size the first time you order. Due to the above, Eddie Bauer has lost me as a future customer, and I will be returning the items rather than exchanging them. So instead of making $160, Eddie Bauer is making $14 from me instead. I am sure I am not the only customer they have and will lose because of this policy. Expensive lesson for me and them.”
“Eddie Bauer is the worst. My husband and I shop there all the time for him and our 2 sons and 2 son in laws. We are rewards members. My husband bought 2 pairs of jeans for $130 and after only 2 weeks the back complete ripped out of one pair. An obvious defect. The store would not even exchange them which is all we wanted to do. They says it’s wear and tear! After 2 weeks. All he did I’d bend over. He is a slim guy and was wearing his right size. Now he is left with one pair at a cost of $130!! And there is nothing in writing letting you know ahead of time that they won’t take back jeans! Do not buy Eddie Bauer stuff. It’s over priced and they don’t care about their customers!”
“TRANS ASIAN HATE
We are representing the family who was told the jacket is from 2020. The family has written a sworn statement indicating it was bought in 12/2022. The price has not changed or depreciated in 2 years? They just want a refund. The Asian community center in Colorado advocates for situation within the community in Colorado and all throughout the USA. treating an Asian Trans woman egregiously in 2023 is unacceptable. We will look at complaints and company policy and practices. We will look at state and federal laws. We will start with the AG and Dora. make the settlement quick and we will not have to do this in the court of public opinion from Asians all across America. I am Jimmy and I will be the advocate in this case.
Date of experience: January 26, 2023”
“Eddie Bauer has the worst customer service and is a very shady company! I placed several orders with them and (1) didn't receive all the items I ordered, (2) didn't receive refunds for items I returned, (3) was charged for items I did not receive. I attempted to reach out to their customer service department no less than 10 times and have never been able to speak to an actual person. I would never recommend this company to anyone!!”
