“Absolutely appalling shipping. I ordered items on October 4, 2024 which were shipped from Burlington Ontario. I live 2.5 hours northeast of Burlington in Ontario. I finally received a notification that the package would be delivered October 11th (š³), but then, the package was sent to Montreal Quebec!! Why does a parcel have to go to another province?? I just received another notification that delivery is expected on October 16th!!”
“I live in a centrally located condo building where literally hundreds of packages are successfully delivered every week, from all sorts of companies. However, Eddie Bauer cannot seem to find the building. When my order failed to show up the first time, I telephoned the call centre and spent a painful 30 minutes explaining that the building exists, the address provided is not wrong, and that I still wanted the items. Sure, they said, no problem. Three weeks later, no order. The reason? They cannot find the building. Eddie Bauer, please get a grip and hire a competent delivery partner for southern Montreal. In the meantime, I will shop elsewhere.”
“In all of my customer service experiences we have never dealt with anything like our experience with Eddie Bauer. We placed an order early June for a birthday gift needed mid July .... after multiple follow up and different explanations from different agents, we finally spoke to an agent on July 2nd who acknowledged that the order was never going to ship, that we needed to cancel and place a new order which he would expedite. After 9 days, and multiple calls, that order too has not shipped. Follow up calls have netted the same results as the first order, different stories from different agents. One stated it was expedited and it would come by Friday, the next agent says no, it's not expedited. We asked for a Supervisor, the agent said they would call back in 10 minutes, after no call back, we called again and were told 24 hours for a supervisor call back. To make the entire situation worse, Veronica, the agent who took that call raised her voice, refused to listen to the our story then pretended she couldn't hear us and hung up the call. THIS IS THE WORST CX we have ever had in retail. I'm certain EB will not care about this statement, but they have lost a very loyal EB customer. Our only reason for leaving this review is our hope that it impacts someone's decision to buy from Eddie Bauer.”
“Ordered shorts that were on sale then 2 weeks later they say my order is cancelled due to lack of stock. I checked the website same day as the email is received and theyāre in stock to purchase at full price. Wonāt be shopping with Eddie Bauer again!”
“Worst Customer service ever. They sold me a duffle bag with lifetime warranty and when I took it back to get fixed they said we don't honor those warranties. Even told me it was still a current item and was up on the shelf. Told me to call customer service on my own. I called customer service. The guy in customer service talked to me but didn't like my question so he started saying sorry I can't hear you now thanks for calling and hung up. I was a long time customer but will never go back to Eddie Bauer. Sell under fraudulent practices.”
“There was a sale and used my $10. Reward
Yet you charged me the regular price
I called the girl said you will get the $10.
back 3-5 business days
So I was charged $31.38
It was supposed to been charged 20.92
I Think this is very fraudulent and not a proper business transaction using my $10 reward being charged full price and not deducting it immediately
Very disappointed
Corporate headquarters has to do something about this
Elizabeth 772-882-1232
Order#67636413”
“Worst client service ever. In store and on the phone, not a single person tried to solve my problem! Your policies are designed to make sales not to build relationships with clients, your employees knows nothing about client loyalty!
I will do everything in my power to show how this company just scammed me!”
“Iāve just got my 3 Stanley cups. All of them have some damages. The black one has scratches all over, the pink one has some scratches too. The steel one has very noticeable dent and also some scratches too. My order was packed in too big box with and each cup was covered by bubble wrap but it wasnāt worked due to big space inside. I ordered those cups as a gifts and now I forced to keep them bc return has a cost. Very disappointed”
“I ordered a coat on January 13
I ordered a coat on January 13. I contacted the company on about February 7th because I thought that was more than enough time that I should have received at least an email stating that it had shipped. During the first chat with customer service they told me it would ship by February 9th. On February 13th I talked to customer service again via chat. They told me the item was out of stock. Selling things you don't have is fraud. They said it would ship by the 20th. I don't know how that's possible. I imagine I'll be disputing the charge to my credit card company.”
“What a sham! I had put a considerable amount of merchandise in my EB cart, expecting to get the 60% off sale being advertised on the site. I refreshed the page to make sure I wouldn't lose the work I had done, and when it updated, the sale had changed from 60% to 40% off. In mid order!!! We called to explain and get the 60% off that had been advertised just minutes before and were told 1) there was nothing that could be done about it and 2) at our request, a manager would get in touch with us in 24-48 hours. It's been over a week and we haven't heard back. I consider this false advertising and the very worst of customer service.”
“never buy from this scam company. good luck getting your money back! I made a return in the first week of december. it is Jan 22nd and there is no return yet and they bounce my messages back to each other.”
“I have never dealt with suck. Poor online ordering platform in my life, the account can't properly keep your country preference long enough to perform an order, I made an order, they sent it back without communicating, then wouldn't resend the order. Finally when they said they would resend it, they didn't.
If it wasn't such a nice product I would have ridden off the entire company. I simply can't waste any more of my time dealing with such a horribly designed online process. Such a shame”
“I order a coat on January 5 and as of January 20 it still has not shipped, yet the money has been taken from my account. Have tried to cancel several times and was told I couldn't. No communication what so ever on why it hasn't shipped. Nothing said about being backordered. Nothing but it is in processed. Appalling service!”
“I placed an order during Black Friday sales. The order sat in limbo and then when I got tracking the item never came. Showed as being returned which I never initiated. Also, didnāt get the money. So I emailed a couple times, no answer, did live chatā¦ crickets. Called them up today; the first guy told me he would issue a return for the order and I would have to reorder. So he put me through to sales and said heād take money off and match the price I paid. Sales lady takes my call and they reviewed my previous order she took my info to pay, said there would be $35 charge for express but she could remove it afterwards, and Iāll get my order by Friday. Well the order came through and I was charged for the shipping AND she ordered the wrong size. So I called again. The next guy tells me he canāt adjust my order from 1 hour ago, my option is to cancel it and reorder AGAIN and be out more money for awhile or I can wait till it gets here and exchange it in store. Yeah that sounds like a great idea, āMerry Christmas, now go exchange your giftā so I opted to cancel, he said I would receive an email in a few hours. I didnāt. So I called again. They tell me itās not cancelled yet, and the money could take 5-7 business days to come back to me. Awesome, Iām now out a lot of money.. also he tells me I wasnāt likely to get it before Christmas anyway!!! They lied to me. The last one was honest mind you. He stated he credited me back the money for that order, and sent an email confirmation but Iāll believe when I see it. NEVER ordering from them again. I wasted so much time dealing with them today and I have nothing to show for it other than waiting for money to return to me. Oh I didnāt get credited the whole amount I paid when I checked my email he sent stating what they were credited, they shorted me approx $70. do not order from Eddie Bauer online, with all the reviews I'm worried I'll never get my money back and I have nothing but a headache to show for it.”
“Customer service is terrible. Placed an order they deducted $130 from my account but I never received merchandise. Eddie Bauer customer service does not care. I have called them chatted
It has been 5 weeks since I placed order online and I paid in advance for merchandise”
“Pathetic customer service, I have been calling customer service since last 2 months for returns but the wait time is long and no one answers on live chat, no reply to email, no reponse on call, no help at all. PATHETIC PATHETIC CUSTOMER SERVICE”
“Rated 1 out of 5 stars
If I could give negative stars I would
If I could give negative stars I would. WORST Customer service, shipping, tracking number that is INVALID over a week after ORDERING the item.
DO NOT ORDER from them on their web site. I should've stuck with Amazon.
Date of experience: November 25, 2023”
