“All staff found it easy to set-up account and complete the fire awareness training.
Only negative was when you took the assessment at the end, if you did not pass it would take you back to every section that you failed on and you would have to listen to the whole training section again, with no way of skipping past.”
Thank you for your feedback, the course is designed to guide you to the correct answer if the assessment is failed, we are glad to hear you all found it easy to set up.
“I'm always pestered with needless phone calls after I purchase an online course, and then when I sent an email on 14/5/25 requesting help with a recurring website issue I have been experiencing, I received no reply.”
Thank you for the feedback, we have had a look into this for you and it looks like you received a reply to your email on 14/05/25 at 13:46. If you would like to discuss any further issues you are having, please don't hesitate to contact us on - 0800 368 9528
“Accessing the course was very frustrating and time consuming. I have an iPhone and iPad and was unable to access the course. I was unable to use the library as the course requires headphones - the transcript option didn’t work. I had to resort to using an old laptop with outdated security.
Once accessed, the course content was satisfactory and fairly easy to navigate.”
“The course was well-written and delivered. I've done this course 3 times now, with different charities that I work for and this was by far the best online one I've taken.”
