“Delivery prompt and product worked well but I don't like the practice of advertising with misleading prices. I was happy with the sale price but £9.95 as the cheapest option on an item which is 3" by 1" in size is ridiculous. Should advertise with a more realistic price and offer cheapest postage from £4”
Thank you for your review.
Apologies but unfortunately we are currently unwilling to alter the shipping prices, we charge an average shipping cost for all orders, that way those with larger parcels don't have to suffer an extremely high cost.
I understand it is frustrating when it is a small item, but this is just how we currently do things in order to not ruin the experience for those with larger orders.
Thank you.
“Overall, I’m happy with the purchase — the price was fair, and the item arrived in the end. However, the lack of communication made the experience frustrating. The website didn’t indicate that the item was out of stock or that delivery would be delayed, and there was no phone number to speak to anyone directly. The helpbot gave incorrect updates, and the email support team provided conflicting information about whether the item had been shipped. What was meant to be next‑day delivery turned into a three‑day wait with multiple follow‑ups needed. Better stock visibility and clearer communication would have made the process much smoother. Martin S.”
Hello,
Thank you for your review, and thank you for the 3 star rating, it is appreciated considering the service provided was less than perfect. I apologise for the delay with your order and any inconvenience caused, unfortunately the situation with these air con units wasn't ideal, and there were many delays from the courier and supplier due to how overloaded they were, the same applies to our customer service responses, which I apologise for.
I am not trying to make an excuse, I just want to shed some light on why the service wasn't to the level it should be, and to the level we usually provide here at electricals online.
I hope the item continues to work well for you. If there is anything else that we can do to help you please let me know.
Many thanks,
Sam - Team EO
“Delivery was a complete shambles.
I ordered a portable air conditioning unit on Next Day Delivery (so due Tuesday before the latest heatwave).
Tracking details took a long while to arrive and then just told me that UPS hadn't got the item. Called EO and was told "it's on its way. Should be Wednesday now". Didn't arrive Wednesday and by Thursday UPS tracking told me the shipment had been cancelled!!
Chased EO again to be told "it's on it's way under a different tracking number due to a problem with the original label. Should be delivered Friday".
Didn't receive a new tracking number until Friday AM and item was finally delivered Friday PM.”
“Fabulous customer service when ordering an air conditioning unit during the heat wave last week. With the huge volume of orders received by Electricals Online for similar products in the hot weather, there was a slight courier delay to my delivery but they kept me informed and even called me to check that I’d received my order. Super friendly organisation and I’d definitely use them again. Thank you.”
Many thanks for the review, Elizabeth. We appreciate you taking the time out of your day to leave such kind feedback, especially considering the less than perfect situation surrounding your order.
Thanks again,
Sam - Team EO
Many thanks for the review, Samantha. It is much appreciated, especially considering the rather poor delay with your order, it's very generous of you to still leave such positive feedback!
Thank you!
Sam - Team EO
“Considering the heat wave this week, I’ve just been pleased to have received an air-conditioner as most places were out of stock within a few hours. The next day delivery didn’t quite work out, but I received it the day after just in time for when I needed it the most. Communication could’ve been quicker from electricals online but I did receive a response. Overall, I’m pleased with Electricals Online.”
Thank you for your review, your feedback is much appreciated.
Apologies for the slight delay in delivery and for the slow communication, I can assure you this is not a usual experience and is solely down to the amount of issues we had with air conditioner deliveries that week.
Thank you for your understanding and patience.
“I ordered a product specifically as it was for next day delivery. £560 went out of my account on 23 June but it’s been 5 days and still no product has arrived. I am very concerned about paying for a product that I don’t have.. I contacted the seller and they said they’d look into it but I’ve heard nothing back.”
“Quality item sold at a competitive price. However, delivery took three days rather than the next day as advertised. I specifically selected EO as they were offering next day delivery for orders placed before 12pm, and the item (an air conditioner) was urgently required due to the current heatwave. I appreciate that there was high demand and a large number of orders to deal with, but if next day delivery wasn't going to be possible this should have been made clear at the point of ordering.”
Thank you for your review, I am glad that you are happy with the item.
With regards to the delivery notice, we genuinely did not foresee this delivery issue, otherwise we would have notified customers in advance or put a notice on the website. The amount of orders and ensuing delay was a complete surprise to us, which I apologise for.
Thank you for your patience and understanding with your order, it is much appreciated.
