“Decent company, I had an issue with a sale code, then it expired, online customer services assisted me with getting it working and sent a direct buy link so I didn’t miss out on the sale event. Really helpful, would recommend! Thank you”
“Electricals online was brilliant, ordered on a friday - was told it will be monday when it turned up, it actually came from DHL the next morning - brilliant.”
“Too early to say about the product (Hoymiles inverter) but I am pleased with Electricals Online and will use them again. Great communication throughout.”
Hello,
Thank you for your review.
I apologise for the inconvenience caused by this, but this is a manufacturer issue. As a wholesaler, we cannot do anything to stop products being faulty. JCC are a quality manufacturer, it is just the unfortunate reality of electrical products that sometimes items may be faulty.
If you have not received replacements already, would you like us to send 2 over to you?
Many thanks,
Sam - Team EO
“I ordered a micro inverter on 15june it said item in stock and delivery in 3 days , but after afew days i asked about time of delivery and was told waiting for stock from suplier and will be sent as soon as in , i recived item in the 3rd of july , arrived well packed and on delivery window currier stated , online electricals good comunication and very good price just shame about the wait if only they had said at biging there waiting fir stock but overall good company.”
Thank you for your review. It is much appreciated especially considering the less than perfect circumstances.
I appreciate your patience and hope that the item will work well for you.
Apologies for the delay with your order. As you will recall, the shipment kept getting delayed by Hoymiles.
I apologise for the delay and the inconvenience caused.
“Pre ordered a HF-800-WB they were stuck in Rotterdam expected delivery date passed they informed me problem and cancel link if required . kept me informed when it was t be delivered so all in all it was ok.”
Hello,
Apologies for the issue with the courier. As far as I can see, my colleagues resolved this issue via email.
Is this now resolved for you?
Thank you.
