Hello,
Apologies for the inconvenience, but due to regulations and shipping costs this is no longer possible for us, there is nothing more that we can do.
Kind regards,
Sam - Team EO
Sorry about the issue with the delivery company, I'm glad that at least our service was up to scratch. If there is anything else that I can help you with please just let me know.
“I wanted and ticked adaptable lighting levels but received single light level, also I do not think they are dimmable.
The image on their site showed variable luminescence but the lights received were single luminescence.
So while they work for where I put them they are not what I thought I ordered, but I needed them so was unable to return them”
Hello,
Thank you for your review. Apologies for that, it shouldn't have said any of that on the listing.
I'm very sorry for this and I hope that they at least work well for you. If there is anything else that I can do to help please let me know.
Kind regards,
Sam - Team EO
“Great back up with what turned out to be a slightly tricky order. Goos service & great knowledge from the sales team.
Quick delivery & all the right kit as ordered.
Definitely will use again.”
“This is the first time I have used Electrials Online , I had already purchased two led 100 watt floodlights then a friend told me he used Electricals Online so I looked at your website and found the same light’s at half the price so I ordered two and returned the others the next day I will not be using any other company in the future , first class service from a first class company very refreshing well done all Keith Sadler.,”
“Whilst the price and was competitive and the delivery was prompt, the packing was poor.
The product had come out of its original packaging and was rolling around inside the delivery box.
Not tested the sensitive electrical product yet, hopefully it still works.
Not a great experience.”
Hello,
Thank you for your review. I'm very sorry to hear about the issue with the packaging, we will make sure that this is looked into and that it does not happen again.
Have you installed the item yet? If so, and if you have any issues with the product, please let us know and we will be happy to help.
Many thanks,
Sam - Team EO
“Not very happy with the delivery of box. Box looks as if it’s damaged and pieced together with tape. Haven’t opened it yet so don’t know if anything is missing. Have photos to prove condition. Looks as if it’s been previously purchased and returned by customer. Not happy!!!”
Hello,
Thank you for your review. I'm very sorry to hear about the issue with the packaging, we will make sure that this is looked into and that it does not happen again.
Have you opened the parcel yet? If so, and if you have any issues with the product, please let us know and we will be happy to help.
Many thanks,
Sam - Team EO
“I placed an order for an additional battery. There was a stock issue, but EO were genuinely apologetic, kept me updated and managed to get the delivery sorted ahead of the new estimated deadline. Very impressed by their professionalism and customer service.”
Thank you for your review, Mark. I appreciate your feedback, it's nice to know that are providing a quality and professional service.
Apologies once again for the issue with stock.
Many thanks,
Sam - Team EO
“Very happy with the service from Electricals Online. Delivery was very fast, the product was exactly as described and works perfectly. Great quality and excellent customer service. Would definitely buy from them again.”
Hello,
Thank you for your review.
As discussed, this is because you weren't in at the time, and as a result the courier was unable to deliver. This has now been refunded as you will know.
Kind regards,
Sam - Team EO
