“Top class customer service. Amendments to my order handled quickly & efficiently. Order delivered on time next day. Wish all customer service was as good as this.”
“One item was missing from my order despite being told on email all items were dispatched- I wasn’t informed and only noted once I opened the packages. My electrician came to fit my EV charger and was unable to. Extremely disappointing service.”
“Albeit the product arrived quickly, it (a Fire Alarm Panel) was defective on arrival, which can sometimes happen, but as it was a life-safety product I needed an urgent replacement. They refused to send out a replacement the same day, insisting they couldnt without first getting the product back to investigate the issue, or without a returns order from the manufacturer - which I couldn't get as we didn't order the product from the manufacturer. I explained this to the company but got nowhere.
I've now ordered the replacement from another wholesaler instead and am still waiting to recieve a response to my request for returns and refund information for 'Electricalwholesalers4U'
The manufacturer however DID return my earlier call about the issue and getting a returns number, with an apology for the faulty product, as well as offers of assistance going forwards. It was unexpected, but very welcome.
Deeply unimpressive service from electricalwholesalers4u.com, so there won't be any further orders coming from us. Perhaps they could learn a thing or two from the manufacturer about customer service.”
“I was very disappointed with the delivery, I was expecting delivery last Friday, parcel did not arrive until Tuesday, I had purchase materials to complete job.
You need to have a talk with you delivery company”
“Good delivery overall; however, I had to return a part due to damage and some downlights that were no longer needed. Since then, I’ve had to chase Electrical Wholesalers 4U for updates, as their communication has been poor.”
English
