Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,574 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

Company Reviews

Product Reviews

178

Questions

Visit Website

Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

Write Your review

Tell us how Interflora Hampers Australia Trading as Giftbasket.com.au made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interflora Hampers Australia Trading as Giftbasket.com.au 5 star review on 23rd June 2023

Te Wai Haa Rangi Biddle-Amoroa

Interflora Hampers Australia Trading as Giftbasket.com.au 5 star review on 21st June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was delivered 2 days late, Delivery was meant to be to my mother's house but was delivered to the local post office which is a 20 minute drive away. My mother struggles to get around and was very difficult for her to get the delivery. Don't offer delivery on a certain day to a certain place if you srent going to provide it. Very disappointing”

Helpful Report

Posted 2 years ago

Hi Johnathon, we are so sorry to hear about your disappointment. 98% of our gifts do arrive on time, however, delays of 1-2 business days, while rare, are still possible, and we have a statement at checkout advising customers of possible delays. While we do our best to provide all the information necessary for a successful delivery, couriers must use their individual judgement when it comes to leaving a parcel. They are only able to leave a parcel if they are able to gain access and only if there is a safe place to leave the gift, out of view to the public and in suitable weather conditions. Unfortunately, if this is not possible, the parcel will be taken to the local post office for collection as this is the next safest option. This is to avoid packages from getting damaged or stolen. Once again, we sincerely apologise for the disappointment and inconvenience caused, and if there is anything we can help you with in the future, please do not hesitate to contact us.

Posted 2 years ago

“Great range of products. Super quality and delivered on time😊”

Helpful Report

Posted 2 years ago

Hi Fiona, thank you for your 5-star review and lovely feedback! We are really happy to hear that you were happy with our products and service, thank you for letting us know :)

Posted 2 years ago

“Very quick service :) The recipient loved their gift.”

Helpful Report

Posted 2 years ago

Hi Cimen, thank you for the 5-star review and feedback! We are so happy to hear that the recipient loved their gift :)

Posted 2 years ago

“Excellent Options and extremely well received!”

Helpful Report

Posted 2 years ago

Hi Robert, thank you for the 5-star review and positive feedback! We really appreciate it! :)

Posted 2 years ago

“This is the second time that I have made a purchase from this company. I am very pleased with the presentation of the gift baskets and both times they have arrived on time with plenty of notification. Thank You so much. Loretta Saltalamacchia.”

Helpful Report

Posted 2 years ago

Hi Loretta, thank you for the 5-star review and positive feedback! We are very pleased to hear that you were happy with our service, and thank you for choosing us again! :)

Posted 2 years ago

“Arrived just in time and communicated any transport issues had. Very reliable and convenient Service”

Helpful Report

Posted 2 years ago

Hi Karen, thank you for the 5-star review and positive feedback! We are glad to hear that you were happy with our service and that your parcel arrived in a timely manner! Thank you for letting us know!

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Hi Leanne, thank you for the 5-star review and positive feedback! We really appreciate it!

Posted 2 years ago

“Very happy with the gift baskets i chose. Great variety, Great value. Love being able to add extras, came perfectly packaged and delivered on time. Very happy and will purchase again 🙂”

Helpful Report

Posted 2 years ago

Hi Katie, thank you for the 5-star review and lovely feedback! We are so pleased to hear that you were happy with our products and service, thank you for letting us know :)

Posted 2 years ago

“Prompt delivery. Great service.”

Helpful Report

Posted 2 years ago

Hi Christine, thank you for the 5-star review and positive feedback! We really appreciate it! :)

Posted 2 years ago

“Chips & biscuits stale.”

Helpful Report

Posted 2 years ago

Hi Tye, we are really sorry to hear that! Could you please send an email to help@giftbasket.com.au and let us know your order and which items in the hamper were stale? Thank you. We sincerely apologise for the disappointment caused.

Posted 2 years ago

“Never received”

Helpful Report

Posted 2 years ago

Hi Donna, we had a look at the tracking and could see your gift was delivered on 14th September. On behalf of StarTrack, we sincerely apologise that your gift was delayed. If you decide to purchase from us again in the future and do not receive your gifts a couple of days after the expected delivery date, please contact us via phone or email and we will try our best to find out what happened to it.

Posted 2 years ago

“Was easy to use and straight forward.”

Helpful Report

Posted 2 years ago

Hi Matthew, thank you for your 5-star review and positive feedback! We really appreciate it!

Posted 2 years ago

“Extremely pleased with the quality of the gift and the wonderful delivery service”

Helpful Report

Posted 2 years ago

Hi Pamela, thank you for your review and lovely feedback! We are so pleased to hear that you were happy with our products and service! Thank you for letting us know :)

Posted 2 years ago

“The service i recieved was nothing short of disgusting everything was blamed on startrack, if you are going to use a incomptent company then take some responsibility it took over a week for the gift to be recieved and i spent multiple hours on the phone every day”

Helpful Report

Posted 2 years ago

Hi Nicole, we are sorry to hear that you were not satisfied with our service. You had organised a gift to be delivered to a hospital and based on the tracking, we could see it was delivered on the date you have selected. Once a parcel has been delivered to the hospital, it is then up the the hospital staff to deliver the parcel to the recipient as they don't allow couriers to do so. You then informed us that the recipient had left, and we tried our very best to help you book for a pickup from the hospital via StarTrack (which we don't normally do as the gift had already been delivered to the intended address on the selected date) so the courier could pick up the parcel and redeliver to the recipient's home address, this process takes time and we informed you prior. We had also been on the phone for multiple hours following up with both the hospital and StarTrack the whole way through to ensure the parcel was picked up from the correct areas at the hospital and delivered as soon as possible. There was nothing more we could have done. We are sorry that you felt like us trying our best was disgusting and that we just blamed everything on StarTrack.

Posted 2 years ago

“My dad loved his basket for Father's Day. He said it was beautifully presented and delivered on time.”

Helpful Report

Posted 2 years ago

Hi Rachael, thank you for your review and lovely feedback! We are so pleased to hear that the recipient loved the gift and that it arrived in a timely manner!

Posted 2 years ago

“Not what I ordered completely different to the photos ect half of the stuff I got my husband for Father’s Day he didn’t like because it was not what was shown in the picture”

Helpful Report

Posted 2 years ago

Hi Abby, we apologise that you have received items different to the order placed. Sometimes when we are out of stock of certain items, we substitute them with similar items of equal value or more. We are so sorry that we did not ask for your permission first. We will be sure to keep this in mind and make improvements in the future to ensure this does not happen again. Once again, we sincerely apologise for any disappointment caused.

Posted 2 years ago

“easy to use and my friend loved it, thank you”

Helpful Report

Posted 2 years ago

Hi Jade, thank you for your lovely feedback! We are pleased to hear that your friend loved the gift! Thanks for letting us know :)

Posted 2 years ago

“Amazing customer service and such quick delivery! Super impressed and so easy when you're overseas but want to get a gift home to your loved ones!”

Helpful Report

Posted 2 years ago

Hi Gemma, thank you for providing us with your lovely feedback! We are delighted to hear that you were happy with our service. Thank you for taking the time to let us know, we really appreciate it!

Posted 2 years ago

“The website is easy to use. I was in Ireland and easily arranged a birthday present for my daughter who lives in Melbourne. The delivery was on time and to the right address( a bonus sometimes!). My daughter was very impressed with her gift. Thank you !”

Helpful Report

Posted 2 years ago

Hi Pamela, thank you for providing us with your review and lovely feedback! We are delighted to hear that you were happy with our product and service and that your order arrived in a timely manner. Thank you for taking the time to reach out to us and let us know, we really appreciate it!

Posted 2 years ago

“Quality goods & service with an extensive range of beautiful products that make the perfect gift for any occasion. Gift baskets contain delicious gourmet food & beverages and look absolutely amazing!!!!”

Helpful Report

Posted 2 years ago

Hi Rochelle, thank you for providing us with your lovely feedback! We are delighted to hear that you were happy with our products and service. Thank you for taking the time to let us know, we really appreciate it!

Posted 2 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,574 reviews